Appliance Repair reviews in Auburn, Massachusetts

Upfront and will try to save you money

Very professional and easy to work with. I would hire again for appliance repair.

Called set up an appointment waited called texted no response mean time the problem is still there thanks for nothing

I don't know how this man sleeps at night, really. Overcharged when he comes into the home then overcharged for the 5 minute repair which never even fixed the problem. I feel violated and robbed.

Gordan is very knowledgeable and an expert at his trade. Professional and a lot cheaper than your franchise stores. Will definitely use again. Very satisfied customer. Highly recommend!

Gavin and Chris were very nice and prompt. Very pleased with the installation. Highly recommend!

I needed to fix my dishwasher so I called these guys or I should say guy. Overcharged me for parts and billed me 200 dollars for service charges, then 75 additional dollars for labor plus another 15 dollars for shipping. I researched the parts. Had to keep contacting him about perviously mentioned appointment times. Do not use this service....

Refrigerator died on August 11th. Called them and they came right out and I was happy with their responsiveness. They diagnosed the issue, ordered the part, collected $150, and they ghosted me. Called several times, left messages, texts and not a word. I would not rely on this company and would never use them again!

I used Gordon and Bill for a dryer and washer repair. Several service guys said they can't fix the dryer as it's an old model.

Gordon came promptly and looked at the washer and dryer. He took under a minute to figure out what might be wrong with the dryer and was honest to tell me that washer seems fine, and a break in the cycle may have messed it up. He fixed the appliances and I thought the prices was reasonable. I am hoping the appliances still have some life in them.

Will recommend them.

Our washer flooded our laundry room, we had a mess. Plus kids and grandkids visiting!!
Bubba was amazing, called me back when he said, showed up when he said and was very professional. Highly recommend. They also sell great appliances.

One star is the minimum rating I am allowed to provide.
I would encourage anyone considering Gordon Mahlert or this business to take note of their D- rating with the Better Business Bureau, their 26 negative reviews on Yelp spanning 10 years & their numerous negative reviews on Google.
This is an unscrupulous individual. He charged $200 for a service call & a deposit on an ordered part…that never arrived. For a span of 10 days I received no follow up.
After I posted a negative review on my local Facebook page, I was contacted by phone. Gordon Mahlert was belligerent & argumentative. I informed him I expected a refund. He refused telling me he completed the service call.
I will be pursuing this matter with the Office of the Attorney General - Division of Consumer Protection.

Supposed to show up to look at a stove. He had replaced a part and said it was fixed but it's not. Said he'd be by at 930.. no show no call. We're out almost $400 and still have the problem. Do Not do business with this company. Wish I had read the reviews. Tried to use the local guy but bad idea.

I am actually very disappointed with his customer service this time from the get go. He has been to my house twice before to repair my fridge and stove and did good work. So I decided to go ahead and call the same person that we used to repair our fridge again. Called him 6/24/24. But this time from the moment he answered the phone, his attitude had totally changed. I thought maybe since it's been a while he forgot us. So I went and booked service call for the fridge he said he would be at my house the next day at 6/25/24 @ 10:30 am to look at the situation. The next day came, 10:30am no show, 11:30 am no show and mind u I took the day off work to have time to be home. I called several times no answer. My husband finally called him in the evening and he answered and lied to my husband that he said he would come the day after on 6/26/24 at 9:30am. I was beyond angry with the lie since my kids even heard him on the phone saying see you tomorrow 6/25/24 at 10:30am. So he came 6/26/24 n took our thermostat for the fridge and said he would order it. He never told us anything after that. So the next Monday I called and he said " yes, I ordered the part it will be in tonight 7/1/24 I ll come over tomorrow 7/2/24 with the part. Tuesday came n went. Nothing, all week. So we said maybe there is a delay but no communication from Gordon. Today is 7/9/24 I called no answer, my husband called no answer. This guy changed and into something horrible. I would never use him again n please never recommend him. If negative was a star, that's what I'd give him. He has our thermostat and we have a fridge/freezer that's not working for over 2 wks

I am here to make sure no one else gets SCAMMED by this guy named Gordon Mahlert, i am an Auburn Resident so i gave him a call and he came right away, Range repair that he sounded very easy and helpful about it, Took notes and a deposit ($350), never called back with an update, few weeks go by and i start calling and his answer was always "oh let me call the supplier and find out", this went on for 3 months and now he doesn't answer the phone anymore so i decided i'm taking him to court.
I hope this reaches enough people to bring Scammers like this out of Business and even if you end up calling him do NOT for the Love of God give him a Deposit.

They never responded to my request

Dry friendly, responsive and knowledgeable. Thank you Dana

The most helpful and friendly stove company around. Fixed my problem over the phone in ten minutes!

Prompt, knowledgeable, professional and quick fix. I recommend to anyone

Great guy and great service. Prompt and efficient. Fair prices and a hard worker. At the top of my list next time I need service.

Overpriced and did not honor agreement. Would never use again. Spend hundreds of dollars and we finally replaced the part ourselfs for a fraction of the price.

Really great company! I called them at 7:30pm to report that my fridge wasn't working, and they had a technician out by noon the very next day! (Sears Maytag repair wanted me to wait over a week!)

Super friendly too! I would definitely use this company again and recomend them to anyone looking for local appliance repair!