All reviews for Advanced Energy Concepts

This is my first year with Advanced Energy Concepts and I wish I had discovered them sooner. Every single person from the company that I’ve spoken to or worked with has been knowledgeable, helpful, professional and pleasant. In addition to the maintenance that they perform on my boiler as part of the service contract, I was in need of emergency repairs. They answered my call promptly, asked relevant questions and had a service person at the house in less than 2 hours. They perform the work efficiently and leave the work area clean.
I highly recommend them.

Amazing work! Crew was very professional/friendly and worked hard each day to complete the project. Answered all questions and aesthetically got our minisplits in good spots for appearance and function.

Matt is pretty nice, but Vicky is very rude to people on the phone when she messes up scheduling services. She denied information that the technicians don’t report, even if it’s common sense. She needs to work on her scheduling and people skills.

Don't waste your time with this company. Rude receptionist who shouldn't work with customers. Their technician got the wrong part and everything is delayed. They don't seem to know what they're doing. Not recommended.

Where to begin… We scheduled a routine maintenance for our heating system shortly after purchasing our home, just to make sure everything was ready for the cold season. We were given a timeframe for the technician’s arrival, but that window came and went with no technician and no courtesy call. We had to call the company ourselves to find out he was running late.

After the maintenance was completed, our heat ran cold for the next two days. We ended up calling their emergency service twice. The second technician who came out informed us that the first technician had installed the wrong nozzle and that the correct part would need to be ordered. He made an adjustment that finally got warm air flowing again.

Over the next two weeks, we had to call the company multiple times just to get an update on the part. Each time, we were told they would call us when it arrived. Another week passed with no communication. Nearly a month after the original service, we called again and were casually told, “Oh yeah, the part came in,” and that someone would be sent out. The technician installed the correct nozzle and explained that because our system is European, it requires specific sizes—something the first technician failed to follow.

After that visit, we began hearing knocking noises in our vents—something that never happened before their maintenance.

I called again the Friday after Thanksgiving to report the noise and was told someone would come Monday between 9 and 11 AM. No one showed. No call from the office. I left a message and never received a callback. The technician eventually showed up at 4 PM unannounced—and it was the same technician who had installed the wrong nozzle in the first place.

The only reason I’m not giving a 1-star rating is because the second technician, George, was excellent and clearly knowledgeable. But the lack of communication, the rude receptionist, the mistakes, and the month-long delay to fix an issue caused by their own maintenance have completely eroded our trust. We now have to hire another company to address the new noise in our system. Their explanation was that it was “probably cardboard blown through the vents” or “just expansion from temperature changes,” but the noise didn’t exist until after their service.

Overall, this experience has been frustrating, time-consuming, and costly. I cannot recommend this company based on what we went through.

I lost heat at my home on Saturday night. Called them for service on Sunday. Communication was perfect. Representative comes in and checks and informed me that the igniter was damaged. He did not have one in stock so he took the details and said they will pick up one from the supply house and replace it tomorrow. A lady comes to replace the ignitor first thing was that she brought an incorrect item, she went back and got a new one. Replaced that which was a 10 minute job. The heat doesn’t ignite. After checking everything where she could not find any fault she tested the pressure on outgoing LPG which was low and she tried to adjust the pressure but failed to get to the desired level. She calls a co technician and discussed the situation with him and I overheard the conversation that he asked her what was the incoming gas pressure and she said it was fine. She spent hours just trying to adjust the outgoing pressure and finally said the gas valve is defective and will cost me $230 for the parts. She again left and came back with the new gas valve and replaced it still it would not ignite. She wasted a lot of time trying to adjust the pressure on new one but fails to do so. Then she realized that she need to check the incoming pressure. Finally after spending the whole day she checks the incoming pressure and found that the pressure was low. At 5.30 pm now I had to call my propane supplier and had to pay them premium price to come out and adjust the regulator as it was after hours.
Conclusion was that there was nothing wrong in the unit or gas valve( my gas valve was perfectly fine), the issue was incoming gas pressure which should have been checked right away when the equipment was not igniting but now I have to pay them for the whole day of labor and the new gas valve just for their negligence.

While checking one of the yellow wires came out of connection and she had no idea where to put it back, she put it back at the wrong spot. Another employee had to fix that.

The guy who came on Sunday called me back realizing that her co employees messed up, he came back and adjusted the gas pressure after the regulator was adjusted.

Had to waste my whole day from work, lost ton of money there plus had to pay them a ton which I was not supposed to if they had done their job right

Hence , they are not getting my or my friends and relatives business in future,

I have to get 2 mini splits installed at my house and discussed that with the guy who came on Sunday but after this experience they are not getting our business.

Heat and hot water went out on Saturday so I went online and scheduled an appointment for Monday at 12. Got a call Monday at 9 stating the technician would be late even though I had the appointment and a service contract. Followed up at 1pm and was told I'd be next in line. Called back around 3pm and was told the technician was going to other calls that came in after mine because they were closer to him so now I still have no heat and no hot water and no time to expect the technician. Whenever the technicians have been to my house, they have been able to fix the issues and they are kind and professional but the office and scheduling makes no sense. Why make appointments and service contracts if you don't intend to honor them for customers also experiencing a critical issue.

After six years as a customer, I've had enough. Rude and unresponsive managers. Late technicians without a courtesy call. Sloppy work and no preventative maintenance.
The last straw was asking the dispatcher if she received my voicemail, and she replied: "I don't know, I get alot of voicemails."
I'll be working with another company to install a new heating system.