Gervais Mechanical Services LLC

I moved into a new house and needed a new HVAC system right away. Gervais was the first to respond and got the work. That was in June. They installed a brand new system. It has never worked for more than a few days and its now September and getting cold and Im worried about not having heat. They've been here so many times I can't keep count. They've replaced the same parts several times and each time seem very confident they have fixed it just for it to stop again. What's most frustrating is I have to proactively follow up with them and chase them down to get in their calendar and get the work done or it won't happen, and every time I call no one has the notes of all of the previous visits and I have to re-explain the whole history. This has been one of the most frustrating customer experiences and I do not recommend.

Shane arrived punctually and was professional and courteous throughout the appointment. His servicing and knowledge of our system was first class. He provided pictures to support his diagnosis and explained each recommendation with clarity respecting my questions with patience and understanding. We have tried all the major competitors in the area over the years but Gervais have clearly listened and trained their technicians to the highest standards. Thank you.

Dylan exceeded my expectations and did a great job installing new faucet and cleanup was perfect.
Appreciate his attention to details.
Thankyou