Appliance Repair reviews in Ayer, Massachusetts

They were very prompt, had the part and very efficient with their service. I called at 8am and my problem was solved before end of day. Very happy

The technician arrived on time and was able to repair my washing machine. All of the cycles work properly now and the service fee was affordable. THX!

Excellent service

good servise

Great customer service

It is very good services.

Efficient people that get the job done. Would recommend again

Friendly and professional technicians.

The repairman wasn’t local as was implied. He replaced a leaking hose on the dishwasher for $285 that he said was the problem. I told him that this was probably not the complete fix given the other symptoms of the leak but he insisted. It leaked again that night and he has refused to answer my calls, texts, or emails to return.

The repair guy did not fix the issue and charged us $225! It is still broken.

Skilled experts who know exactly how to fix any appliance.

Professional, friendly, and skilled technicians.

My leaking dishwasher problem was not solved. Still leaks but I still payed. No need to call there people again.

Reliable company with skilled technicians.

Smooth process from booking to repair.

I’m impressed with their professionalism.

Highly recommend for any appliance repair.

Very professional and well-equipped team.

I had a wonderful experience with Pro Home Appliance Repair Corp The team was professional skilled and very efficient They fixed the issue quickly and provided reliable service I really appreciate their excellent work and highly recommend them!

It is probably too early to post a review as nothing has been repaired yet. I called this company because they were the only ones who could come within a day or so but the service call for two items was short, expensive and only diagnostic. It remains to be seen how soon the two appliances will be fixed and how much they will charge.

THESE POSITIVE REVIEWS ARE FAKE. DO NOT USE THIS COMPANY.

EDIT: They keep responding to negative reviews to say they have no record of the customer. I GUARANTEE YOU I AM A CUSTOMER.

TL;DR: Guy showed up 4 hours late, charged a $160 trip fee, then tried to charge me $750 for a repair that turned out to be $0.

Here's the full, super fun review that I'm not at all salty I have to write:

The technician (who isn't actually employed by Pro Home, but is a contractor of some kind?) was supposed to show up between 11am and 2pm. At 2:30, when I called the office to make sure we were all good, he hadn't even left his first job of the day. He said he would be at my house by 5. He showed up an hour after that.

So at 6pm, he set about repairing my dishwasher. He couldn't fix it because he needed a replacement part. He'd have to check the price, see if he had it, and get back to me. Okay, NBD, totally understandable! The next day, he texted to tell me that parts + labor would be $750 for my $2,000 dishwasher. Yikes.

A bit of research later: Turns out it's a $700 dishwasher, not $2,000. (It came with the house, so I didn't know offhand.) And the part he quoted was $120, not $500.

That's some bad math.

Oh, well, at least the $160 trip fee identified the problem for me so I could buy the part myself. Wrong again! That part was completely fine. The problem was actually a super common issue with this super common brand. You'd think he would've known...

I looked online and fixed it myself for $0.

I'd give negative stars if I could.
___

BONUS TIP! You can take this one home with you.

There are 2 dead giveaways that the reviews are fake (in addition to the terrible/nonexistent service):

1. The reviewers are writing in marketing language, not real, human language. Kinda subjective, though. Maybe they're still fine...
2. Each reviewer has EXACTLY 1 review on their account. This one. For this company. That's the smoking gun, baby.

Seriously, companies have tried to hire me to write fake reviews for real products on multiple occasions. This is a real thing that happens. And this is why Pro Home has 4 stars instead of their rightful 1.