Water Damage Restoration reviews in Belchertown, Massachusetts

Erica and Thomas from ServPro came and removed a couple of ceiling panels today that had water damage. They were polite, respectful of our space and did an excellent job. Alex and the rest of the team that had come in the week prior to do the initial work to manage the initial water damage and set up the necessary air movers and dehumidifiers were also great. Everyone who has come to the house from Servpro has been super easy to work with and handled business efficiently and respectfully, and I’d highly recommend them to anyone who is dealing with water damage!

What an amazing company.... Tyler, Mark, Tony and Erica were above and beyond professional they did everything and more to make our project better then I ever expected i would highly recommend them to anyone and would use them again!

Erica and Tony came the first day. They were very friendly and understanding. They worked very quickly and diligently. Had a great experience on day one. It only took 5 days to dry up the house. The pick up crew was Ryan and Abby. They were very quick and friendly. Both crews made this messy flood experience easier on our minds and lives. Thank you ServePro

A simple 2-day project turned into a 6-week nightmare due to mistakes that set the project back, a negligent employee that refused to complete the contract, and repeated misuse of equipment leading to a prolonged displacement from our home.

A more careful assessment of the project initially, stronger field supervision including following product safety standards and a final walk through, along with responsive communication would have prevented the most egregious challenges of this project.

I had a great experience with the company overall. Tony and Ed were very communicative and kept me informed throughout the entire process.
They arrived on time and cleaned up any mess that was made during the clean up and demo. I highly recommend Servpro to any homeowner!

We arrived home from a Florida vacation to a flood in our house. We called our home owners claim adjuster who in turn suggested Serv-Pro for restoration. I spoke with Dani and within an hour the guys showed up. I cannot say enough about Tony, Scott, Alex and Nick. They explained the insurance process, what they needed to do for the drying process. They brought in their high tech equipment ( blowers and humidifier s) They came in and got right to work. Awesome trustworthy guys with good communication. We would highly recommend Serv-Pro!

Mark and his team were great to deal with, were thorough, and conscientious. They helped restore the order in the home after a complicated situation that was the result of an unattended death that damaged the subfloors in the living room and in the basement. They sanitized the whole first floor and used such dedicated equipment as an ozone machine. I highly recommend SerVPro Hampshire because of their competence in all areas home restoration with an especially helpful attitude about all areas of restoration! : )

Our experience with ServPro was phenomenal from start to finish! The entire team, including Alex, Amber, Kevin, Megan, and Anatoly, were a pleasure to work with. They communicated early and often, ensuring we were always up to date and fully understood the process every step of the way. We really appreciated their transparency about timelines and their honest approach throughout the entire project. It’s rare to find a company that is not only professional but also genuinely cares about keeping their clients informed and satisfied. Highly recommend ServPro for anyone in need of reliable, trustworthy service!

Had a great experience from the beginning with Danni and meeting Tony and Scott over at our property in Holyoke was great. The level of response and commitment to complete the work that's expected is extraordinary. Really enjoy and will highly recommend their service

Scott and Lou were a great field team to work with. They were respectful of the home and pleasant to have around. We had a difficult textured finish on our hallway ceiling that they were able to match perfectly during the remediation/putback work. They did a great job!

Tony and Ed installed the equipment, and then Tony and Nick removed the equipment. And both times they were very helpful. They explained in detail all that was taking place and how everything would be accomplished.
They comforted our anxious concerns.
Everyone we came in contact with either over the phone or here in our home, where extremely helpful and accommodating. I would recommend this company to my family and friends.

We felt that Servpro was professional and helpful through the entire process of our basement remodel from a pipe bursting and flooding. The office staff was great, efficient and kept us appraised of the paperwork and insurance issues. Gary who handled the construction side, was incredibly calm and knowledgeable which made us feel safe that our house would look even better after they were finished. He was right, we actually felt that our house had been carefully put back together and we feel Gary and all of his guys made that happen. I would highly recommend Servepro.
Kate and Tom D.

Megan and the ServPro Team are hands down the best when it comes to mold remediation! As a REALTOR®, I’ve relied on them so many times, and they never disappoint. Their team is always responsive, professional, and willing to go the extra mile to help. Whether it’s a small issue or a major cleanup, they handle everything efficiently and put my clients at ease. They are my go-to company for remediation services. Highly recommend!

Tony and Scot did a very good job. They removed flooring from 2 big rooms and hallway. When Tony came first time a week ago he said this floor needs to be removed because it is wet. When other people came after him and said floor is dry. Thank you Tony for a good catch. Thank you guys for a great job, really appreciate for your hard work.

What an experience. You can tell the owner Kevin really puts his heart into his work, and I can appreciate him really standing behind what he does. Debbie in the office is also a powerhouse. She runs the numbers and is refreshingly transparent and direct about making sure things are paid for on a timely basis. Understanding, but also honest and straight to the point. Everyone has a job to do, and it seems that each position has the right person and personality. If you're looking for a great team to be rescued by in your time of need, this is the one. Realistic timelines billing, and a smooth invoicing process. No grey zones.

Tony and Sean did a wonderful job of cleaning our very large two car garage. We had had a problem with rats and so it is now safe to use the garage. They sanitized everything including floors, walls, ceilings and all things stored in the garage. I highly recommend Serv Pro.

We had such a great experience with all of the Servpro staff when our kitchen flooded into our basement. The office staff was so helpful answering all of my questions and the crew, especially Tony, Ed, Nick, Amber, Erica, and Donovan were amazing with restoration and deconstruction from water damage. They came quick, were extremely helpful and friendly. We are beyond satisfied with the work they did and the service they provided.

Ed and Nathan were excellent at removing the mold we had in out attic. Very fast , efficient and effective. Clear and concise communication every step of the way. The initial Qoute was very reasonable and the lady who came out to inspect and build the route answered all my questions. I expected a much higher cost for removal, thankfully I was wrong. Nathan and Ed kept the area contained, cleaned up the area completely and if you have a mold issue If you guys are reading this you should go with this company. Thank you servpro, Ed and Nathan!

I hired Servpro for a mold remediation job and had a great experience from start to finish. Mark inspected my basement, answered all my questions thoroughly, and was very responsive when I reached out with follow-up concerns. On the day of the remediation, Tony and Sean were professional, courteous, and did an extremely thorough job. I’m very happy with the results and highly recommend Servpro of Hampshire County.

Tony and Scott were fantastic. They took the rest of the stuff out of the basement, cleaned . My computer desk got damaged by the water and took me downstairs and showed me. They were very pleasant and I am very pleased. If friends need you I will be sure to have them call you.

You don’t want to need them but, if you do, I can recommend Servpro. They responded to water damage promptly and effectively. Can’t say enough good things about Amber! We had an unfortunate packing mishap and they owned the mistake and corrected it. Professional and pleasant interactions with Kevin. I wouldn’t hesitate to work with them again (and hope I won’t ever need to!)