All reviews for Ideal Appliance Guys

The washing machine had been off-balance and loud for weeks. I kept adjusting the load and hoping. Finally called and the appliance repair technician found a worn suspension rod set that I never would've identified myself. Glad I stopped guessing and picked up the phone.

Gas stove started smelling faintly off and I wasn't taking chances. They got someone out quickly, which told me a lot about how they operate. The repairman pressure tested the lines, checked every connection, and didn't leave until he was sure everything was safe. That kind of thoroughness on a gas issue matters.

Started smelling something burning every time the dryer ran, shut it off immediately and didn't touch it again until someone could take a look. The technician came out, found lint had packed around the heating element and was scorching, and cleared the whole thing out. He also replaced a worn felt drum seal that was starting to go. Said another few weeks and it could have been a real problem. Glad I called when I did. These guys are thorough and don't cut corners.

Wasn’t sure what to expect, but Ideal Appliance Guys really came through. Our washer stopped mid-cycle and flooded the laundry room — they handled it fast and didn’t overcharge. Boston definitely needs more companies like this.

This staff has been dependable, professional, and efficient each time I've hired them for various appliances. I highly suggest their service for any appliance repair since they are honest and very skilled.

The air cooler had multiple problems—electric shocks, no cooling, and a bad odor. The technicians inspected and repaired it quickly and professionally. I’m very satisfied with their service and strongly recommend them.

The kitchen was constantly a mess because my dishwasher had entirely stopped operating, its door was broken, and there was a lot of water leakage. They quickly resolved the issue after I called them. My dishwasher is operating flawlessly now. Appliance Repair, thank you!

Not an actual repair service - they connect you to a local provider with no guarantee of quality of service. No actual person to help you track down the provider they connect you with if something goes wrong. Do not recommend.

Nothing ideal about them. Strung me along for a couple weeks and said parts for a stove were coming in, and then the day they were supposed to come in I get a call (near the end of business day so I can’t even call another company) that the parts are back ordered and they won’t do the repair. Not even waiting for the parts, they simply won’t do it. I would have gone somewhere else an entire week earlier. I was begging Ideal Appliance to take my money and had to repeatedly call them to get on the schedule. Never seen a company try so hard to refuse money. Wild stuff. Calling them is a waste of time too, can’t get a hold of anyone that knows anything. Brutal stuff.