G & L Plumbing Inc.

I have been using G&L Plumbing past 3 years and the quality has gone down drastically . Mid December 2018 i had an issue with water leakage i called G&L PLUMBING (Boylston, MA) for the service. The guy was on time and after checking he said i need to replace the old faucet with new one. I asked him the cost of parts and installation charges, he said approx $350 , i asked him if its possible to get less expensive part but he insisted on the quality and said the price is fair. I said ok and he brought the part and started installing it, when i was inspecting the part it seems little off to me so i asked him question , he started to get irritated and was answering rudely .After he finished installation he hands me a bill of $525 , i was shocked and asked him how did the price increased so much , he said the part he got is expensive , i told him i should have been informed first if the price is changing so much and this is not fair and asked me to talk to their payment dept. I called them and i explained everything to her, instead of being polite she was so very rude and said i will have to pay the amount and was not ready to listen to me. Then she suggested to uninstall it but then i have to pay for labour .
My complain is the installation guy was not honest and was rude. I have the right to know if the price is going to change so much and if i have question i need to get answer so i have no doubt left. And the lady on phone was also very rude and must be polite when talking to customer. i will never recommend G&L PLUMBING (Boylston, MA) to anyone.

The only company I would use for a clog. The best in the business. Descent prices and know what they’re doing. Prompt and reliable. Scott was great very knowledgeable

My experience with G&L over many years, weather it be new construction work, or renovation work, or maintenance and repair work, the service and the outcomes have been very good, and consistent.