All reviews for Sears Appliance Repair

Great service clear explanation of what the issue was

The ice maker in my Jenn-Air refrigerator started to leak profusely, leaving puddles of water on my kitchen floor. Fortunately, I was at home and discovered the potential catastrophe within about ten minutes. The same thing happened two more times, but I was also lucky to be home on those two occasions.

I called Sears, which sent out an amazingly competent repairman. He immediately sized up the situation and miraculously had in his truck two critical and very rare components that enabled him to fix the problem. Since he left my house the ice maker has been working perfectly.

Your technician was professional, courteous, and kind. He even gave me some advice about what to do whenever I leave my house for a significant length of time: Shut off the ice maker, simply by moving an aluminum arm.

Thank you for having on your staff someone as skillful as the man you sent to help me. Give him a raise or a bonus because his work reflects very favorably on Sears.

Sincerely,

Peter Culhane

Jeremy was the technician who repaired my washing machine, something I refuse to live without. He was very knowledgeable about the repair, answer my questions and willing to share information regarding home maintenance towards the longevity of the machine. Jeremy was EXCELLENT!!

Albert was on time and extremely efficient, gave me great advice on how often to set up a cleaning for our dryer.

This is our first service call that was repaired on the initial visit. Usually the technician has to order a part and come back one week later to install it. This service call, the technician actually had a replacement washing machine inlet valve with him. Thirty minutes later, the part had been replaced and all is well in the world again!

The service man that came to my house was punctual, knowledgeable, very polite and a pleasure to do business with. He understood the problem immediately and fixed it promptly. I was very happy with the service that he and Sears provided. I will definitely use Sears Appliance Repair service again. Thank you.

very professional and knowledgeable.
I purchased my craftsman ltx 1000 riding mower used and did not get the manual and the model number had scratched off with age so I was in the dark as far as information on this mower. I scheduled the silver maintenance package and the tech that came out was nice enough to explain a few things to me while he worked on the mower. He cleaned up the mower and the driveway once he was done and the mower is working great. I could not have asked for a better experience. I feel it was well worth the expense.

Technician was very knowledgeable and articulate. Communication upon arrival was greatly appreciated.

Although the repair did not happen because of costs to replace the washer, Sears provided me with a technician who understood what I needed and gave an honest opinion about the repairs without trying to charge me a fortune to do the repairs. He provided simple guidance on my best options. I appreciate the honesty of the technician.

Great technician
Very knowledgeable and courteous

Technician was Excellent.Explained everything and helped us understand what was wrong. Came back twice to help us. Thank you for your service.

The repairman called to tell us he was on his way and arrived on time. He immediately set to work and installed the new part, He was thorough, explaining eat he was doing. He tested the stove oven before doing the paper work on his cell phone. My tenants are very happy that their oven is working again.

Ricky was great and professional....Arrived at a great time....Ricky had to do the work of the last technician who did nothing but show up late and lazy....Big Thank you to Ricky cause I had to call AHS twice cause Sears was slipping....

Shane diagnosed the problem and did a great job of fixing our washer.

Martin diagnosed and fix my washing machine. I couldn’t able to be there but he was communicating clearly the issues and how he solve it over the phone. Thank you for his services and will update if something happens. He just fix today a moment ago.

Timely, courteous, but expensive repair. COST INFORMATION

PARTS
Part Name DRIER-UV
Status Installed
Quantity 1
Cost $68.90
Parts Cost $68.90
Tax (State) $4.31
Total Parts Cost $73.21
LABOR
Labor Cost $517.09
Diagnostic Fee Waived
Tax on Labor (state) $0.00
Total Labor $517.09
CLEAN & MAINTAIN
Clean & Maintain Service $50.00
TOTALS
Part Total $73.21
Labor Total $517.09
Grand total $640.30

Very Knowledgeable!!! Knew exactly what was happening with our washer. 1997. I am a repeat customer, and will continue to call when we need help. Thank you John!!!😃

My trash compactor was under Lowe’s service agreement and Sears did the work. Both technicians were fine but contact proceedure was terrible

Very professional and very respectful. He was quick in fixing it

Zack contacted me prior to his arrival. When he arrived at my home, he saw the problem and made some recommendations. Due to this, I was able to set an appointment regarding his recommendation.

Experienced, professional, passionate about his job and great interpersonal skills.

The five stars and rating above is for the technician that came and repaired my washer. As for Sears Repair, I rate you at "C" because of: difficulty getting to reach customer service, delay in getting a timely repair appointments, sometimes on the day of the appointment, they claim I did not book any appointment. Please, I personally I like to talk with live person not the machines. Can we at least have the option to do so than being blocked by those machines that most times are not able to resolve the issues we have.