Compare top-rated appliance repair providers in Braintree. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Open 7:00 AM – 11:00 PM
In Braintree, we are Sears Appliance Repair - your reliable partner for home services. Specializing in appliance repair, our expertise spans air c…
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Great service clear explanation of what the issue was
The ice maker in my Jenn-Air refrigerator started to leak profusely, leaving puddles of water on my kitchen floor. Fortunately, I was at home and discovered the potential catastrophe within about ten minutes. The same thing happened two more times, but I was also lucky to be home on those two occasions. I called Sears, which sent out an amazingly competent repairman. He immediately sized up the situation and miraculously had in his truck two critical and very rare components that enabled him to fix the problem. Since he left my house the ice maker has been working perfectly. Your technician was professional, courteous, and kind. He even gave me some advice about what to do whenever I leave my house for a significant length of time: Shut off the ice maker, simply by moving an aluminum arm. Thank you for having on your staff someone as skillful as the man you sent to help me. Give him a raise or a bonus because his work reflects very favorably on Sears. Sincerely, Peter Culhane
Jeremy was the technician who repaired my washing machine, something I refuse to live without. He was very knowledgeable about the repair, answer my questions and willing to share information regarding home maintenance towards the longevity of the machine. Jeremy was EXCELLENT!!
An A&E technician came to my house, ran a diagnostic on my washing machine and told me I needed a new pump that had to be ordered. A second A&E technician came after the pump arrived to install it, but he determined that the first technician failed to recognize we needed the computer board replaced too. Consequently, he installed the pump but we had to wait a second time for the board to arrive. The second technician said the board would be sent overnight, which it wasn't, and I took a day off from work for nothing. I called and filed a complaint with customer service and I was refunded the cost for labor. The customer service representative told me that when the technician returned, I wouldn't have to pay for anything because I had already paid for the part. When the computer board finally arrived, the technician returned to install it. I wasn't at home, but I told my wife we weren't supposed to pay when the technician completed the job. However, after he completed the job, he charged us $80. He told my wife it was for the part (that I had already paid for). When I called customer service again, I found out the charge was for running a diagnostic. I'm angry because the first technician already ran a diagnostic and screwed up, so why am I paying for another diagnostic. I'm still waiting to hear back from a manager. If I don't get my refund, I'm filing a report with the Attorney General. I go without a washer for almost a month spending extra money in a laundromat because they don't know what they are doing. I swear I'll never deal with Sears and A&E again. If my washer breaks down again I'll call another repair company or take my clothes to a creek and beat them across the rocks. A&E's incompetence and lack of integrity is unparalleled. Use them at your own risk.
Albert was on time and extremely efficient, gave me great advice on how often to set up a cleaning for our dryer.
We have had the worst experience with this repair service, just trying to get the refrigerator fixed. The initial visit was fine. Website gave us an accurate update of the technician arrival time, technician arrived as planned and quickly diagnosed the problem. After that it was all downhill. The parts were ordered and delivered but when the technician came out the next time to make the repair there was still some frost in the freezer so he refused to work on it. Mind you, the first technician said they could remove the frost. And it wasn’t much. In my youth I defrosted many a fridge with a heavy coat of ice- this was nothing. The guy just wanted to get home early. The third time their website said they would be here at 4:40 pm. Well they showed up at 12:53 with minimal warning and of course I was out. This is unacceptable. When I complained to the customer service (on chat btw bc it is nearly impossible to actually call them) all they could do was to schedule for tomorrow. We shall see. I will write an update based on what happens. Also during the chat, I was thrown into a chat room that was not mine - the customer service person was talking with someone else for a maintenance contract and asking for her credit card number. Luckily this person was smart and unwilling to provide it in the chat bc I could see everything they were saying. The site is not secure in the least. Do not give important info in the chat!!! Update- they came today (after missing us yesterday). The website said they were coming at 4 pm and they showed at 8:24 am. Luckily we had not gone out. And there was no notification- no text or anything as they promise. The fridge was repaired. The technician was ok. But what a headache it was going through all this. I would not use them again. Totally unprofessional and unreliable.
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