Home Services reviews in Brighton, Massachusetts

The only complaint I have is that your team cleaned only one side of my throw rug. It took all of 20 minutes to do one side so the price ($70) should have included both sides.

John and Jessica did a great job on two area rugs we had cleaned. They were professional and convenient, and the rugs look great. I am very satisfied.

Never left review in my life but this is worst job!! I’m almost to the point demand my money back!!! $196. He wanted to charge $350 for “deep cleaning” to be fair. But machine he had was a homedepot rental I used before!! Worst service who hell made these reviews!!!

This company has helped me clean my carpets and furniture at home. They are reliable and affordable, and they do an amazing job. I'm delighted with them

Techs, Joey and Ben are truly remarkable. They did a fantastic job with my home, they are very respectful and so easy to work with. I would recommend them to anyone

Joe was very happy and professional. Took care of older apartment carpets and ensured he did his best to clean them thoroughly.
On time and a good value.

I rented an apartment without seeing it and the carpet in it was nasty! I hated the place until Jessica and John came to shampoo the carpets and make them look so much better! The odor is gone, most of the stains are too. I am very happy with Mass Carpet Cleanup's service!!! I paid more than I had planned to, but the carpets were too dirty just for steam clean, so I followed the cleaners suggestion to shampoo and not to steam clean. I like my place now!

Calling this company to do my carpets was the best decision I've ever made. They arrived on time and did such a thorough job. It's like my carpets are new again. I'm so glad I found these guys

This is the best carpet cleaning service in Boston. They've been cleaning carpets for us for a while now and have never let us down. Their prices are reasonable and they're experts at what they do

I just want to say thank you so much for sending me the two carpet cleaners Alex and Ben. They were here this morning, and they did an outstanding job. I was so happy with them. I can't wait for you guys to come out and clean my carpets again in the near future

I just called to make an appointment to get the 89.97 special for 3 rooms. I was told that the area rug is not part of the special. Thats fine and I';m not interested in cleaning yet and will call back after consulting with the wife since its $100 just for the area rug. The guy would not take no for an answer and kept insisting on booking an appointment to clean the other 2 rooms for 79 dollars and will negotiate the price of the area rug once his technician is there. After telling him I would call back after talking to my wife, he doesn't want to hear me and abruptly hung up without saying a word. Thats RUDE and UNPROFESSIONAL! Sounds like a scam!

John and Jessica were professional, kind and courteous. They did wonders with the carpet in my new apartment (it was in bad shape, with lots of deep stains) and I am more than happy with the results! I would definitely reccomend their services!

DO NOT USE THIS COMPANY.
My cleaning was supposed to happen on October 9th, with an arrival window between 2-4pm. At 3:30pm I got a call from the technician saying they wouldn't arrive until 6pm. I have a toddler, that wasn't going to work. So I rescheduled for the following Friday, Oct 16th, between 9-11am. At 10:30am on the 16th I got a call from the technician saying they wouldn't arrive until 1:30pm. Again, that really wasn't going to work. I called the main line to reschedule, and they were able to get someone there last minute, at 11am. I had booked a regular clean, with a price of around $150. The technician upon arrival said I needed a "deep clean", and that the deep clean would last me longer (he said 4-5 years). That cost was nearly $500. I figured he knew what he was talking about, and was fine with a deeper clean, that would happen less often. However, that technician only did 2/3rds of the area he was supposed to clean (I showed him the whole project, before taking my son on a walk so the equipment noise didn't bother him). I called to report this, and they sent out another technician to clean the areas the first technician missed. When I went down to check to see if the cleaning had gotten all the areas, I saw that this cleaning caused damage to my walls. Overall, I paid nearly $500 for a deeply sub-par clean. The "deep clean" has not held up over time like the technician said it would. I called to discuss the issues I had with a manger, and was told that no manger was available, and they could only offer a $50 refund. That wont even cover the cost of the damage, let alone mitigate the deeply sub-par cleaning issues. The whole experience was miserable. Do not use this company.

I had my sectional steam cleaned, which I was told should be deep cleaned, which I probably would have done but it was over double what I was expectingu to pay. The steam clean was a pretty good job, the only real complaint is that they left the couch not just damp, but wet. I had to put towels all over the couch to try to get the water out, and even still if you sat on the sofa you would get wet... I've had the sofa done before by other companies and it's been a little dam and air dried with in a few hours. This was wet with towels and and another fan for two days.

BEWARE!!!! Do not use this company!! They are not professional. They broke our dryer vent and walked out without any intent of fixing. When we called the company to let them know below is what their "customer care" rep sent us! Please don't find out for yourselves what a shoddy, poor LOW BUDGET service you will get.
"you can expect a refund for something that you damaged after the technician specifically told you not to touch the exhaust. Do you expect everybody’s life to revolve around you as if we have not done a service send somebody else spent gas time and resources dealing with getting your job done. No you will not be receiving a refund unless you can refund our technicians time"
FYI, we couldn't touch the vent due to the fact we don't own a ladder therefore can't access the vent! Also, not BBB (Better Business Bureau rated) Not shocked there!

Good Lord please save me from doing business with such people ! It’s not the fault of the company - but the supervisor who was here to get the job done. Paid $270 to shampoo the carpets - but received about 25 minutes of steam cleaning four bedrooms and a 5x8 area rug ! Carpets look just the same . When I called the office to express my disappointment - I was offered a complimentary single room carpet shampooing. I politely declined because I do not wish to open my doors to people who do not have their values in place !!

We live life just once - I don’t need to lie or sell my soul to the devil. Money lost can always be earned but a guilty conscience is quite a load !

I took an appointment as I saw good reviews on Google but should have looked at Yelp. The guy literally came for 10min, took $120 and walked out. Basically did a high end vacuuming. Carpets are soaking wet and said to wait 6 hours. We have a dog also, so we have to probably get a hotel tonight. This job is worth $60-$75 tops.

He barely got here in the time slot I reserved. My carpets are drenched. It barely looks different. Probably because he spent an hour at most cleaning 3 rooms, a small hallway and 12 stairs. (About 600sqft, give or take) Not to mention there are still stains that barely look different.

Not worth the money. I have a carpet cleaner that I could have done that job with with the same results in the same time frame. Then his machine scratched my front door... 🤨 The only reason I gave two stars was because he was nice.

This company is completely unprofessional. Every time they call me, they leave me a different phone number to call, some of which don't even work. When I originally called to set up an appointment, I was only asked for my address. No name, no phone number, nothing. I didn't think too much of it until I got a complete run around. They cancelled my appointment due to a storm and called to reschedule. I called the day before the rescheduled appointment to confirm my appointment and they said everything was set and ready to go. The day of the appointment, four hours before they were scheduled to show up, they called to let me know they don't service my area. Why was not informed if this when I made the original appointment, was called about a canceled appointment, when I called to confirm my appointment, or any of the other communications in between? It has been extremely unacceptable and I have never had such a horrible experience dealing with a company before.

I paid 270 for a deep cleaning with a promise of getting my carpet 80%cleaner than it was. Guy lied 😒 i ended up taking the carpet out and replaced it. I lost my money not to mention that he took less than 10 minutes for $270 with a poor outcome.

The carpets and upholstery that were cleaned were done fairly well for a decent price. The service was very fast and the provider was professional. A few spots could have used more attention, though, considering that I paid for a “deep” clean.