House Cleaning reviews in Brookline, Massachusetts

We've had experiences with different companies in the past that often resulted in late arrivals for appointments, causing us to expect such delays. However, Platinum Carpet Cleaning completely turned this around by showing up exactly at the scheduled time! Benjamin was extremely friendly and did an outstanding job on our carpets. It's clear that customer satisfaction is their top priority. We'll undoubtedly be using Platinum Carpet Cleaning for our future carpet cleaning needs in Brookline.

About four months ago, we moved into our new home in Brookline. Despite our carpet being high-quality, it was considerably dirty. It had visible stains, and the condition was exacerbated by our loved ones and pets. That's when Jacob from a renowned carpet and upholstery cleaning service intervened, and the change he initiated was amazing. Our carpets now look brand new and flawless. They give off a lovely aroma and feel soft underfoot. We will certainly be utilizing the services of this outstanding carpet and upholstery cleaning business again. Thanks...

We had an amazing experience with Platinum Carpet Cleaning after our home in Brookline had fire damage. They cleaned our carpets, furniture, and even the walls so thoroughly that when we returned, it felt like moving into a brand new place. You would never be able to tell there had been any fire or that firemen with hoses had been through the house. We are so grateful for how fresh and spotless everything looked, and we feel truly happy to have our home restored.

Benjamin and Clinton arrived at my home today for a carpet cleaning. They were very polite, professional, and understanding. I felt at ease with them and was really pleased with the results of their work. They thoroughly explained everything and didn't pressure me into any additional services I wasn't interested in at the moment. I will definitely be using this service again. I'm confident that all the staff are equally skilled, but I would definitely choose to work with these two again without a doubt.

I can't say enough good things about this carpet cleaning service. I recently had them clean two rooms in my apartment. To give you some background, I have an 8-year-old daughter who enjoys painting and playing with slime. Unfortunately, she managed to get slime and chocolate milk stains on the white carpet in several spots. I tried everything to remove the stains, but nothing worked, and the carpet looked terrible. I honestly thought those stubborn stains would never come out. I was pleasantly surprised! My carpets look even better than when I first moved in. This service does an outstanding job. I'm really thankful to them for helping me save my deposit and making the carpets look brand new. I've tried various carpet cleaning services before, but this one truly stands out as the best.

I had an excellent experience with a carpet cleaning service. The technician, Clinton, called ahead to confirm his arrival details and went over the cleaning services before starting. He was very considerate of my home. Before finishing up, he provided instructions on how to handle any spots that might come back, leaving behind some spot remover and deodorizer, and also explained the warranty. Clinton was friendly, professional, and knowledgeable. I appreciated the follow-up call from the company too. I would definitely recommend their services!

Clinton’s work really went above what I expected with my carpet cleaning. I thought the stains were permanent from the previous homeowners who had a big family, plus I have two large dogs, but now all the black and brown spots are completely gone. Clinton arrived right on time, called me half an hour before getting here, and was super friendly and got straight to work. The carpets dried quickly, just like they promised. I’m a new customer and after seeing all the good reviews for Platinum Carpet Cleaning, I wanted to see for myself—and I’m glad I did! I’m honestly not sure what I liked more, how clean my carpets look or the great price. I’ve saved the contact and will definitely use this service again. If you’re looking for carpet cleaning in Brookline, just give them a call—you won’t be disappointed!

We received outstanding carpet cleaning service from the moment we called about a tough stain in our living room carpet. Benjamin quickly understood the issue when we described the problem and gave us a clear estimate for the cleaning. Zachary helped us schedule right away and called the morning of the service to let us know the team was on their way. Clinton and Benjamin arrived right on time, checked the carpets, gave us the final price (which matched the estimate), and got started right away. They were friendly, professional, and made sure to keep everything tidy during the work. Before leaving, they made sure we were happy with how clean and fresh the carpets looked. We really appreciated their honesty and strong work ethic. Highly recommend Platinum Carpet Cleaning for anyone in Brookline looking for top-notch carpet cleaning. The results were amazing!

I have used this carpet cleaning and restoration service twice due to water leaks in my basement. Each time, Clinton and his team quickly removed the water, dried out the area, checked for mold, and replaced the carpet and padding when needed. They also repaired and repainted the walls as necessary, making my basement look just as good as it did before any damage. Clinton took the time to explain all my options, let me know how long each step would take, and guided me through the whole process. The team was professional, honest, and kept me well informed. I would definitely recommend this carpet cleaning service to anyone.

Platinum Carpet Cleaning did a fantastic job! I truly didn’t think my rug could be saved after years of neglect, but now it looks almost brand new. Clinton took extra care to clean every stain and even reattached the backing to make sure everything was perfect. I’m so happy with my fresh, clean rug and would definitely recommend their carpet cleaning services to anyone who needs their rugs revived. The team is friendly, skilled, and really went above and beyond my expectations.

about a week ago, a carpet cleaning company came to clean my really dirty carpets. after setting up all their carpet cleaning machines, jacob found out that the main motor wouldn’t start. turns out, some mice had chewed through the wires overnight. once the repair shop fixed the problem, jacob called me to set up a new appointment. today, jacob gave me a call about thirty minutes before he got here, and he arrived right when he said he would. he is a knowledgeable, professional, and friendly guy. he did an amazing job—my old 17-year-old carpets now look almost brand new. because of the delay last week, they gave me a 25% discount off the original price, which was a big help since i’m retired and on a fixed income. i’m really happy with the whole experience and the customer service. if you need your carpets cleaned, i definitely recommend this company.

The owner is always very responsive and polite, making sure that the customer is happy with their carpet cleaning services. There was a time when the carpet cleaning technician, Benjamin, might not have fully understood my expectations for getting the carpets extra clean, especially since I had already tried some baking soda on the stains before they arrived. Even though the stains didn't come out completely at first, I asked if Benjamin could go over those areas again. The owner quickly arranged for him to return, and after the second cleaning, everything looked perfect. Communication between the customer, owner, and technician is really important, and they made sure to listen and follow through. The owner truly cares about building a great reputation and always aims to give the best carpet cleaning service. The cleaning process they use works wonders!

I had a really great experience getting my carpets cleaned! As a first responder, I even got a small discount, which was a nice surprise. After I filled out the online request form, they reached out to me very quickly. The website was easy to use and up-to-date, which made everything simple right from the start. After my inquiry, I got a personal call from the owner, who offered to come out and check out the job. He gave me an estimate for cleaning the carpets in my three-bedroom ranch, and I also asked about cleaning the two bathroom floors. He was very honest and said the bathroom floors looked fine and didn’t really need cleaning, which showed me they’re not just trying to make an extra buck or push services you don’t need. Even so, I went ahead and had them clean the bathroom floors too, just for peace of mind. The two technicians, Zachary and Clinton, were super friendly, polite, and very professional the whole time. The carpet cleaning equipment they brought was modern and efficient, and everything dried surprisingly fast—about six hours or so. If I had tried to deep-clean these carpets myself, it would have taken days and been way more stressful. We just moved in, so I don’t have any “after” photos, but I can honestly say the carpets look and smell so much fresher than before. Zachary and Clinton also arrived right on time, which was impressive and much better than waiting around all day like with some other services. I’m not sure when I’ll need another carpet cleaning since these carpets are still pretty new, but I’ll definitely recommend them to friends and family. 10 out of 10!

we recently had our carpets cleaned by platinum carpet cleaning. the service we received was fantastic. not only did they confirm our appointment, but they also arrived on time, worked carefully, and made sure every area was cleaned really well. their attention to detail is impressive. we'll definitely tell our friends and family about them. after the cleaning, they even followed up to check that we were happy with everything. overall, the customer service from start to finish was excellent.

We had a stressful situation when our dog got scared and left blood stains all over the carpet. We thought we would need to replace the whole carpet! Luckily, Zachary came out and went above and beyond, returning several times to make sure everything was spotless. He was incredibly friendly, knowledgeable, and made us feel like our home was in good hands. The customer service was excellent, and he really worked with us to make sure we were satisfied. We highly recommend this carpet cleaning service and will definitely call them again to clean the rest of our rooms!

i highly recommend platinum carpet cleaning for anyone needing residential carpet cleaning in brookline. i’ve had firsthand experience with their services, and i’m always impressed with their quality. jacob, the technician, did a fantastic job cleaning the carpets in two rooms and a large synthetic area rug at my apartment. the whole process—from booking, to the cleaning itself, to payment—was smooth, and everyone i spoke with was friendly and helpful. i’ve used their services before and have always been satisfied. they even cleaned my sectional sofa previously and went the extra mile to fix a cushion that kept sinking. this team really goes above and beyond to make sure everything looks great!

From start to finish, the service from Platinum Carpet Cleaning was excellent! Zachary and Jacob were very professional, friendly, and took the time to explain the whole carpet cleaning process. I would definitely call them again—they completely removed the pet odors left behind by the previous tenant, and now the place feels fresh and clean. The carpets and even the grout in the high-traffic areas look almost new, which is impressive given how dirty they were before. The prices are fair, and the customer service is truly outstanding. Benjamin and Jacob were extremely polite and made the whole experience top notch. Highly recommended!

I recently needed help with some tough dye stains on the carpets in three bedrooms at my place in Brookline. I sent pictures of the spots and also mentioned I wanted a full carpet cleaning. I was referred to a local carpet cleaning expert, and I'm really glad I reached out. Jacob, the technician, came over and carefully inspected all the rooms. He not only identified the stains I knew about, but he also found a few more trouble spots that I hadn't noticed. Before starting, Jacob made sure to tag all the stain areas so nothing was missed. As he worked on removing the dye stains, he even treated a couple of hidden spots that were hard to see when standing. The attention to detail and thoroughness really impressed me. The carpets look so much better now—fresh, clean, and almost like new. I couldn't have asked for a more professional or effective carpet cleaning service in Brookline. Highly recommended for anyone needing expert carpet care!

i contacted platinum carpet cleaning to clean my carpet and couch after my kitten had a few accidents. zachary was very helpful explaining the cleaning process, the costs, and what was included. he was willing to work within my budget, which i really appreciated. the results were fantastic! my couch looks almost new and the carpet looks great, even though it's pretty old. zachary really put in the effort to get everything clean. he was thorough and efficient, and even said if there were any spots left, he would come back and take care of them. luckily, his work was so good that it wasn't needed. i highly recommend this service to anyone needing carpet or upholstery cleaning!

benjamin did an excellent job cleaning my carpets! i couldn't have asked for a better experience. he was able to come out to brookline quickly, just a couple days after i called. benjamin arrived right on time, took his time, and made sure every part of the carpet looked fresh and spotless. the price was very fair for the quality of the work done. in the past, when we used another service, the carpets dried stiff and needed extra vacuuming, but this time everything was soft and dried fast. i'll definitely recommend this carpet cleaning to friends and family.

i recently had my carpets cleaned, but the first company i used made things worse instead of better. i decided to try another carpet cleaning service and spoke to clinton on the phone, who was very friendly and knowledgeable. the technician arrived right on time and did a fantastic job saving my carpets. they brushed and cleaned every part thoroughly, and the difference was amazing—my carpets look great now! i wasn’t sure what to expect, but jacob did an outstanding job. i just wish i had called this company first; it would have saved me both time and money.