General Contractor reviews in Burlington, Massachusetts

I CAN'T SAY ENOUGH PRAISE FOR THIS COMPANY. I HAVE USED MANY OTHER CONTRACTORS AND THERE IS NO COMPARISON. From top to bottom, we were treated with respect and good humor. We were told what was happening each step of the way, which was important because we were living in the house during the 8 month renovation. They did what they said they were going to do and they ended on time. Unheard of in this business. I highly recommend them.

I've partnered with Fresh Start for over a decade on many client projects. They are professional and deliver a high-quality result for our clients.

Fresh Start has done several projects at our school and they have always handled every project with professionalism, promptness, and great care!

I got a recommendation from a friend to use Fresh Start and had one of the worst experiences one could have with a contractor. We paid a very high price for this "all in one" firm and I would hope that no one else make the same mistake of hiring them. After not filing permit paperwork on time forcing us to delay our project for me than a year, they proceeded to use 'in house' carpenters, plasterers and painters whose work was terribly poor. Terribly crooked (irreparable) skylight cutting, plaster work that is falling apart and has had to be redone multiple times and baseboards that dont even begin to match as well as countless other basic issues were all a result of this companies incompetence and lack of accountability. Our lead designer and project manager both left the company during our 4 month project (tells you a lot about the company) and not only were we not informed of these departures but they billed us for the errors resulting from them. We also had cameras in our home to watch the 'work' being done while we were away and saw that every subcontractor worked at most a 3 hour (10am-1pm) workday. In addition to the unchangeable errors that they made the company insists on using their own subcontractors to remedy the many errors despite their proven poor track record of work. Please dont make the mistake of hiring them that we did.

We have worked with David and referred some of our clients at Fresh Start and they never fail to give top notch customer service, very reasonable prices and high quality work. If you are looking for a company to complete your upcoming project that requires high attention to details, give them a call.

I can't say anything about their work, because I just don't know. However I can say i see one of their drivers in the mornings and displays discussing behaviors. Suck as cutting people off blowing the horn and yelling profanities out at other drivers... on multiple occasions. So personal I would never hire someone that has people like that working fpr them.

I have worked with Fresh Start Contracting on a number of projects, I highly recommend them to anyone looking for trustworthy and top-notch contractors!

It's a pleasure working with the Fresh Start Team. They are highly structured, well-organized, and a joy to collaborate with. I highly recommend their services!

Fresh Start work dedication and professionalism is superb! All of the clients that we referred is satisfied with Fresh Start's service. They do have the ability in creating a customize handyman work based on the customers request which is truly AMAZING. Highly recommended!

We’ve worked with Fresh Start on projects that include renovations of our kitchen, master bedroom, living room, and two bathrooms. We’ve been supremely pleased with their work. They’re responsive, honest, and easy to work with. Every project has turned out even better that we'd hoped.

Fresh Start did a major renovation and remodel for us, basically building out an additional ~25-35% of space onto our house. That is to say, this was a long and substantial project involving many different aspects of home construction contracting.

Throughout the entire project, they were transparent, timely, and extremely professional. Budgets and work on the house were clearly laid out and explained, and we received frequent and accurate updates on project budgets. Every subcontractor we dealt with was knowledgeable and extremely capable, as well as relatively fast. Moreover, when we hit a time crunch where we needed to hit milestones asap, both Fresh Start and their subcontractors absolutely cranked under tight timelines to get us to where we needed to be within the timeframe it needed to be in.

We couldn't be more pleased with our experience. Fresh Start is certainly on the pricier side, as GCs go, and they are very upfront about that. However, the premium pricing also gets you premium service and, at least in our experience, they're more than worth it. We certainly recommend Fresh Start for home reno/remodel projects and I'm confident we'll be returning to them again with more projects in the years to come.

Since fully renovating my home seven years ago with Fresh Start, I have used the company for every project including recently upgrading my garage. I am also a very happy user of their List Services service which provides biannual maintenance for my home in the fall and spring. Service is prompt, fairly priced and the employees are courteous and extremely professional. Would recommend this company highly!

DO NOT USE. Terrible experience. The subcontractors did bad work and made big mistakes. Fresh Start has poor quality control and doesn't find the mistakes. I found some mistakes myself but who knows what I didn't find. Then you have to fight with Fresh Start to get the mistakes fixed. Leadership doesn't seem to care. I could write a book of how bad they are. Do not use them.

We had a very positive experience with Fresh Start renovating our kitchen, bathroom and several other small projects in our Bedford house (all that throughout the difficult time period of COVID pandemic) – we recommend them wholeheartedly. We are very happy with all aspects of the project: everything looks great and functions as promised. Here are some things that impressed us the most:
• Communication – Setting up initial and subsequent consultations with Nick were easy, all emails with questions were answered within 48 hours and if not, there was an explanation for the delay. The same happened with our project manager, Dan, who was similarly responsive throughout the project and after.
• Transparency – we were always kept informed of any deviations from the original contract in both budget and work needed areas. All add-ons that we requested were priced and approved ahead.
• Workmanship – The quality of work was very good and that included the in house people and subcontractors
• Attitude and worker interactions – we liked the work ethics and the attitude: “ if you want something we will figure out how to do it”. All workers were really easy to deal with, respectful and pleasant. At the end of the day, the work areas were cleaned up and accessible
On the wish list, it would have been nice if the invoicing allowed a better tracking and categorizing of the expenses. The budget reports were always available but it was hard to compare them to the original contract especially with new add-ons or deviations from original estimates.
We would definitely go back to Fresh Start for any other projects in the future. Working with them alleviates many headaches associated with house renovations.

We had fresh start contracting completely remodel our first floor half bathroom. They were very professional, always on top of things and the final product is fantastic! I would never hesitate to recommend fresh start contracting for any home remodeling work!

We hired Fresh Start to completely renovate the layout in our second floor condo in Cambridge. They were incredibly responsive (something hard to come by with a contractor), clear and detailed in their estimate and invoices, and managed to complete the project mostly on schedule despite Covid. I am blown away by the final product and would highly recommend them to a friend.

Fresh Start did a fabulous job for us converting a 2 family into a beautiful single-family home--all while we continued to occupy the house. It was a huge job since the house was in bad shape but Mark Tuttavilla and his crew managed the process on budget and on time, all during the pandemic. Communication is so key on a job like this, and Fresh Start's was excellent. Team members were professional and courteous at all times and thoughtful about consulting us on key matters. They were also really respectful of the fact that we were living there -- first downstairs, then upstairs -- with two kids. We are so happy with the results and glad we found Fresh Start.

Fresh Start Contracting has been a great resource for me. My house was plagued with problems caused by poor workmanship of another builder who did my addition 12 years ago. Fresh Start has been instrumental fixing these problems. They replaced sections of roofs and walls, painted walls, replaced chimney, etc. They did top notch quality work, on time and affordable. I wish I had used them in the first place. I know the job would have been right the first time.

Fresh Start has been a wonderful partner on several projects in the last few years. Ben and Nick are responsive, communicative, thorough, and thoughtful, and they establish a great report with their clients. We continue to seek opportunities to work with them, and we see this partnership extending well into the future.

It can be really hard to find a contractor that you genuinely can trust. We were very impressed with the level of integrity and consideration we were given throughout our project. The scope of our project was absolutely gigantic, so there was definitely challenges that came up. Working with someone we knew would keep their word and work with us to bring the project to completion meant the world to us. We were left with a fully gutted and remodeled home that we absolutely adore!

Fresh Start was an absolute pleasure to work with. They're a well oiled machine in terms of preparation, budgeting, and execution. We used them for a full gut renovation of our home (during COVID times). They held weekly sessions with us to walk through the process, talk about what was completed, what was coming up, and whether they needed any questions answered to unblock them. They were very thoughtful about staying within the budget and making suggestions on how to keep costs down. I would suggest Fresh Start for any sized project!