Pann Home Services & Remodeling

I was so impressed by the professional manner that Eddy Torres exhibited. He was extremely thorough, neat, conscientious and polite.

We first called Pann due to our shower leaking into the unit directly below ours. While they were able to send a technician out that day, we were told that there was an approximately $70 “dispatch fee” for them to show up—independent of any work being performed. We agreed to the dispatch fee and the additional diagnostic fee of $420 which was explained as to include a leak test. Two techs spent an hour and a half spraying water at the seals around our bathtub and shower appliances and going downstairs to check the unit below without ever attempting to remove the symmons valve— claiming the valve was stuck and therefore no leak test could be performed. I am not a plumber and can spray water at seals and caulking while yelling to my neighbor to determine if there’s leaking all day long for free.

After disputing the outrageous cost of them doing nothing with the owner Michael, it was agreed that the dispatch fee would be waived and the diagnostic fee lowered to $320. Another tech arrived the following week supposedly to do a true diagnostic which was free of cost, but this went exactly as the first time did. The tech drilled into the valve, claiming it was completely stuck and leaving without taking any further action besides stating it would be necessary to do a building-wide water shutdown, pull permits, and rebuild the valve for approximately $2k. He also floated knocking down a wall to access the valve as another option. We wanted a second opinion after all of this nonsense and called another company.

The other plumber was able to remove, replace, and rebuild the valve in 20 minutes and did not need a permit or water shutdown to do any of this at 1/3 the price. Do not call Pann! We paid $320 for “their time” in which they performed no meaningful work and accomplished nothing.

Pann Home Services to the rescue! The crew came out twice within 24 hours on emergency calls (two separate issues), arriving before the quoted ETA both times. Chris and Tim worked tirelessly for hours to solve a major plumbing issue; they are no-nonsense, knowledgeable, patient, and professional. On the second call, Chris and Brandon expertly fixed a leak in my furnace. All of the team members are efficient and kind, explaining their work and providing advice and recommendations. I am so pleased with the quality of the services provided and happy that I have Pann Home Services on my side. It seems as if there is no problem the crew cannot solve. Thanks again to Chris, Tim, and Brandon for their help!