All reviews for FM Generator

FM Generator has always been on top of my maintenance and getting it scheduled on time. Jerry took care of that. He had to deal with my many calls, and he handled them like a champ.

As far as maintenance, Brian top notch. He was right on top of the work that needed to be done, keeping me educated on what the next step would be. He was very pleasant to work with. I felt confident the system would be running better after he was done with it.

Great team at FM Generator.

Thanks Brian and Jerry.

We bought our home four years ago and it had a generator in place serviced by FM Generator so we kept them on as our preferred repair service. We pay a set price every year, which gives us one full service in the fall and priority listing in the event of an outage, and the generator will not start

FM Generator has been a continued supporter of the Canton Helpline Food Pantry and we are so grateful for their generosity. Reliable, consistent. Trustworthy. Thank you so much

Called them many times, I have been promised service details with estimates twice, but no response. They did not get back to me by phone or email as promised. Very unprofessional.

I called FM Generator twice and both times I was informed someone would get back with me; weeks have passed and no one has called back.

Terrible customer service. They over-billed us and acknowledged that they’ve done so, but won’t return our call to make the correction and issue a new invoice.

I have had numerous challenges with this company. From billing errors, to multiple contacts and multiple email addresses, a remote monitoring equipment installation that requires additional unquoted parts and service, problems that required multiple visits by different techs to resolve, a tech expressing that he had forgotten parts, being charged $315 in labor to change a $7 fuse, problems that were repeatedly missed and most recently a $2700 quote to replace the radiator. But here is the kicker, after spending $5k in maintenance I was sent a remote monitoring renewal for $200 and told if I did not immediately renew, there would be an $850 reconnection fee as the equipment would be removed and the only way to reconnect would be to reinstall. I paid $850 for equipment that I do not own and that is not portable - I cannot monitor myself or through another firm. I also noticed that I signed a 3 year maintenance contract. Apparently they make up for poor service with contract lock in tactics. I have not audited all of the billing and am sure there would be more if I did. I would suggest not doing business with FM Generator under any circumstances.

Renewed the contract in November and waited a few weeks and finally got a call from Dave said his staff would come tomorrow. Then the next day he said his tech was sick and rescheduled to the next day and promised his staff would come as the first appointment. Then the next day his tech didn’t show up so I called a few times to find out his tech mixed up the appointment. The tech called me before 10am and never made any apology. God knows when he will come today.