Appliance Repair reviews in Danvers, Massachusetts

Fast and honest

Will not use again

They aren't ASAP trust me

Sent numerous messages on their website, left a voicemail. No response

They didn't have the part I needed but they get an A++ on service.

Excellent customer service. Great communication and fixed my appliance quick.

Very professional. We will absolutely use them again. Thanks for the help!

Fixed my refrigerator in one visit. 1/2 the price of other service calls. Will use again.

Gave them a call and came a few days later to fix my dryer, replaced the pulley and wheel system. Thing purrs now. Very personable and went the extra mile cleaning out the dryer.

Disreputable company. They also like to spam their advertising in places like the craigslist free section where it doesnt belong. Read the reviews, youve been warned.

Was referred to ASAP by a local appliance store and so glad they did! He arrived on the date/time provided and called on his way over. Within an hour he repaired the refrigerator's water line. He was pleasant, communicated the issue and fix clearly and was patient with my barking puppy. Would highly recommend for appliance services.

My 2 year old refrigerator was having an issue I called ASAP.
Vince came out, Very nice guy! Sadly he cleaned up and band aid the issue.
$$245.00.
Three weeks later it happens again the same issue he came out and cleaned it and did the same thing three weeks later it happened again he told me there were no parts that needed to be replaced there was nothing more he could do.
I called Samsung they came out they had to replace two parts the fee was $345 the refrigerator is now working great.
I should have called Samsung first.
Again, Vince was a very personable nice guy but I am not happy with paying $245 and not having the issue corrected

We have a LG sidekick that was not draining and called ASAP to fix. He came out and performed a service draining the washer and fixing for $250. The next wash it filled and did not drain again (also as a bonus leaked down into our basement).

We reached out 3x for ASAP to come back (would have happily paid another service fee) and he has been non-responsive.

Have used Vince in the past and have been generally happy. Came out to take care of a basic issue in Stoneham and charge $350 for about a half hour of work. I know everyone needs to make a living but this is not how to keep repeat customers.

Fixed initial problem within a day, but I immediately had a second issue. Got aggressive when i suggested it could be related to initial work. Proceeded to call me crazy and said I need professional help and a whole lot more. No way to speak to customers. $340 dollars to be disrespected and left with a broken machine.

Came to fix our refrigerator that was no longer holding temp. $400 charge.

Fridge then worked correctly for the next month.

After a month, fridge was experiencing same issue. Emailed, explained the issue, and asked if issue was diagnosed properly.

The response was along the lines of "this model fridge experiences these issues, it's faulty of the manufacturer". Then offered $150 diagnostic fee back. Very fair response.

We agreed ASAP would come back, and take another look at the fridge.

From that point, communication was in frequent and eventually non-existent - blatantly not responding to my email. Very bizarre experience, and issue was never resolved. Very poor customer experience. Do not recommend.

Side bar: The fridge has since been repaired by another service and experiencing no issues. Go figure.

I called ASAP appliance and spoke to Vince about a problem we were having with our BOSCH oven. He was able to come the next day! He arrived on time and was very professional and knowledgeable. He quickly diagnosed the problem and had a replacement part in his truck. Pricing was very reasonable. I would highly recommend!

We had a great experience with Vince. Our fridge stopped cooling and he came out that day to look it at. Not only was he very personable, he quickly diagnosed the problem and was back in 2 days once the part came in. During the installation the drawer in our freezer broke, when I called Vince back to let him know he proactively ordered the part and replaced it the next week and only charged us for the part. I highly recommend them for appliance repair

Can’t recommend them enough. Our fridge was leaking water, and our local appliance store suggested we call Vince. He was here within the hour, diagnosed and fixed the problem within another 30 minutes, and was friendly and courteous the whole time.

Vince showed up to fix the Fridge, $400 later it worked fine.. for a day. I called Vince to let him know, he came back out, said the fridge was dead, took out the part he had installed and said he'd send a refund. Then he stopped answering my calls and texts.

Odd, because he seemed like a decent guy, but when you take a part back and promise a refund that never comes, that's just straight out theft. Call the guy if you want, but don't be surprised if he charges you for parts and then takes them back home with him.

Don’t ever use this service company driver almost crashed into me and then proceeded to speed past me while flipping me off and telling me to pull over to fight him!!! This company should be appalled with that kind of behavior Ended up having to reach out to the police Driver ended up speeding away in ditching in between traffic again absurd behavior. I wouldn’t recommend this company to anybody.