All reviews for Electrical Experts

Electrical Experts has an excellent employee named Dylan who couldn’t have been more knowledgeable, professional and kind and made our first introduction to this company first rate! Would definitely recommend this business to everyone.

Larkin my technician was very attentive, excellent guidance. There aren't many women in this field, and I was very happy to see a woman working in this role for the first time. I felt comfortable with her performing the evaluation.

I live in Arizona, but have a rental condo in Chicopee, MA. After a problem occurred in the condo, my brother contacted Electrical Experts and they were able to come out the same day. Upon inspection, it was determined that the electrical was way out of code, the unit is 36 years old and had never had work done. I accepted a proposal to get the work done, the appointment was scheduled with my tenant, and so the guys came and did the entire project in about 5 hours. They were so knowledgeable and courteous that my tenant was thrilled with them. It was a rather expensive job, but I am happy to have everything up to date. I am planning to sell the unit soon, so that will be a good selling point. The company sent a gift to the unit which I suggested that my tenant open and it was a box of homemade cookies. Now how nice was that? Since she has a toddler, I suggested she keep them rather than forward them on to Arizona. But how very thoughtful. Not that many companies are grateful so for their customers, but apparently these folks are.

Miss Larkin was amazing! Professional, knowledgeable, super friendly, and kind. I highly recommend Miss Larkin to everyone, as she is excellent! She provided all the right answers and confidence that Electrical Experts would meet all our needs. She helped us feel confident and we agree with the quote) estimate. We signed up for an execution appointment for next week. We are very glad that Miss Larkin came out to our home and provided a great experience. Thank you so very much! Kelley and Shelley. 😊

Alan and Connor can out and did a fantastic job to install a dedicated line to the refrigerator in our 100+ year old home. They also installed to nice Hunter ceiling fans. They were both very professional and very nice. We would highly recommend Alan and Connor to everyone. Thanks so much!

Their crew of workers were wonderful. Very pleasant to work with answered all my questions, showed me all the completed work and best of all cleaned up after themselves. Friendly and I can't say enough about how all 5 that worked at my house, just make me smile all day. I will use them again if I need to and have already given the company's name to two of my friends.

Calling Electrical Experts was a great decision. Kyle and Connor were friendly, professional, patient and thorough. No question I asked was too big or too small and they went the extra mile to inform me and ensure I was comfortable with the work being done. They went above and beyond with the work done and provided extra help and service. I look forward to doing business with you in the future.

Electrical Experts is one of those rare companies that balances professionalism and expertise with friendly and communicative engagement. 0% pressuring, 100% listening — I felt there was a balanced partnership for solving my needs.

Kyle was my field supervisor used Larkin’s initial assessment to start our conversation of what I needed. He did a remarkable job of explaining options that grouped my needs and helped me prioritize “wanted” upgrades and “needed” fixes. Pricing and why that was the pricing was thoroughly explained and all with 0% pressure. Once I made my decision, Kyle expedited and created a very timely execution plan. Once work started, Kyle and Brennan were absolutely “beasts” in propelling the work forward (I appreciated the provision of two additional installers on day 1).

I opted for the full upgrade of plugs and switches with ceiling fan installs throughout (running the wiring to create the overhead service), basement recessed lighting (again running new ceiling wiring), upgraded electrical service and I added new properly rated electrical service primarily in basement (washer/dryer, outdoor, utility), and updated bathroom and kitchen to CFGI.

I simply could not be more pleased and proud of the outcome… not to mention feeling much safer with my much needed safety upgrades. Throughout, Kyle and Brennan were transparent and communicative, efficient and methodical. The work was delivered a day early and I received a thorough review and walk through with answers to all my questions and even information I did not think to ask was provided in a manner that I could understand.

The Electrical Experts team made me feel like my job was the most important job they had and that I was THE priority! With 0 pressure, don’t miss an opportunity to have them come in and assess your needs too!

TLDR: THIS COMPANY IS A SCAM. DO NOT USE. CONTACT A LICENSED ELECTRICIAN FOR YOUR ELECTRICAL WORK.

I called to schedule an electrical inspection for a house I am buying. I already had a general inspection and had a few specific electrical issues that my agent and the previous inspector recommended I have an electrician check out. Larkin and Kasey showed up and we discussed the inspection I requested. Over the phone, I was told the inspection would be approx. $250 plus an $89 dispatch fee. Larkin pulled up a first time homebuyer assessment and handed me her iPad to see the price. It said $482. I told her I was quoted $250 on the phone. She then called her supervisor on speaker phone who told her that sometimes the scheduler offers a discount and to only charge me $250.

I mentioned the specific areas I wanted inspected based on my general inspector's recommendation. Larkin asked me "was this an electrical inspector, though" as if to question the opinion of a senior contractor who knows electrical and provided me with a thorough 31-page report. During the inspection she did not look at the things I asked her to inspect.

Larkin remarked that my electrical panel was "old" (my house was built in 1918). I asked her to check the condition of the wires as some were older than others and looked like there may have been some DIY repairs. She didn't comment on those. Kasey toured around my basement and counted two open junction boxes. She told me that the best thing to do was to replace my panel with a 200 amp panel in case I want an electric vehicle (I don't) and to completely rewire my home. She could not offer me any estimate for how much that would cost which seemed odd if it's a repair she would typically do.

Larkin plugged a device into all of my outlets and told me I had voltage drop in most of my outlets >5% which presented a significant danger. There was nothing she could do about it today. She tried to insist on making an appointment for the next business day to conduct a "quality connection analysis." The analysis options came in three tiers ($429, $972, $1470), each with different numbers of actual repairs that could be made. The first, cheapest option included only one minor repair and even the most expensive option only includes 1-2 minor repairs per circuit. Who knows if replacing the circuit counts as a "minor repair" or not.

Finally, I was provided with a 10-point electrical safety evaluation sheet where my house failed (of course) and the quote for the other analyses. I included photos in the attachments to further illustrate how much of a scam this company is running as these reports provide little useful information. I asked if Larkin could send me an inspection report with quotes for the repairs she is recommending. She said yes, that she needed to work with someone back at the shop to do it, and I would get it later that day or the next business day. It's been two business days since the "inspection" and I have not received the quote. They also took several pictures of electrical fixtures in my home, and I don't know what they do with those. Finally, I was almost charged the $89 dispatch fee plus the $250 fee but Larkin's supervisor gave her permission to waive the $89 fee.

From reading the reviews here, it seems as if this company is preying on folks who don't know much about their home's electric situation and charging astronomical fees for useless analyses. I did not feel confident that I had real electricians looking at my home, given how little information they were able to provide at this visit and the implication that someone else besides Larkin would need to come back to do the repairs. Kasey, while professional, didn't speak for most of the visit.

I had to shorten my review because additional details exceeded Google's character limit.

Please be wary when working with companies with hundreds of Google reviews. Read the negative reviews. Good luck with your electrical repairs. Consider talking to a real person you trust and getting a recommendation for a licensed electrician.