Plumbing reviews in Georgetown, Massachusetts

Always responds quickly and very professional.

Always a great job by Matt and his Dad!

Excellent service!!! Called him on a Friday afternoon on Columbus Day weekend, he came out on Saturday and fixed the heat… I will use for all my future plumbing issues.

I have used Matt on several properties in several towns. He is always extremely reliable, professional, and does excellent work. Never a problem and always on time.

Matt is an exceptional plumber who plummed our kitchen beautifully. Very friendly and extremely reliable. Highly recommend!

Matt did a great job installing my high efficiency water heater that I purchased at Lowe's. Job needed significant reconfiguration of my utility room plumbing and exhaust. Quote was hourly rate with an estimated time plus parts at cost. Very transparent. Quality of the work was excellent.

As someone in the home repair business myself, I know a rare find when I see one—and Ken is it. After pulling multiple quotes, Ken’s pricing was by far the most reasonable. Despite some delays on my end regarding payment logistics, he remained incredibly patient and responsive. He completed the installation the same day I gave the green light, keeping the workspace spotless and the quality of work top-tier. I’ve already requested quotes for additional projects. If you want an honest, high-quality plumber who doesn't overcharge, call Ken. I'd recommend him to my own mother."
— Victor D.

5 star excellent

Father Son business who removed our water tank fast and easy with great communication all the way through. Highly recommend

Rob and Steve came the same day I called!!!! Took no time to fix. They were respectful and knowledgeable. Choose this co!!!!

Ken was very responsive in helping us with a leak. He went above and beyond while explaining things and then quickly fixing it.

Answered my late evening phone call and replaced my leaking hot water heater the next morning at the agreed upon cost. Couldn't ask for a better response or outcome. Already recommending them to others.

We had the pleasure of working with Ken from Coastal Plumbing and Heating on a kitchen renovation project in Amesbury. Ken was on time, professional and easy to work with. We highly recommend Coastal Plumbing and Heating.

Ken and his son were great to deal with. Ken explained everything to me. I would definitely refer them.

I had coastal plumbing and heating install a water heater on 9/15 2020. It failed the first week of December.
He said he would fix it he came out on time.the job was more complicated than he expected. He left me hanging without hot water told me to get someone else to fix it even after I politely beg him to finish the job. Paid 1100 dollars to install a $400 dollar water heater with that kind of profit you would think he would stand behind his work.

Ran into a leaking hot water tank at night, found Ken on Home Advisor, he was there the next morning. Fast, friendly, knowledgeable. I highly recommend Coastal Plumbing & Heating, & will be using this business for future needs!

Ken replaced a water heater for me. I've dealt with many plumbers, coastal plumbing is the company I will use in the future. The way he conducts himself and judging by the way he did the job, he will be the guy I use for my future projects. Thank you Ken!

Nice guy, good work and very responsive. He works along side his son, which is cool. Only downfall was that he was an hour late. He apologized for the inconvenience. Would give 4.5 ☆ if i could.

*****Updated Review*****
I recently tried to contact Coastal Plumbing and Heating about a question I have about my water heater. The problem I'm having is that I'm running out of hot water since I've had the new unit installed. This was never a problem with the old unit. I never heard anything back. I tried messaging them from their website, from the site i found them on (Angi) and still nothing.

A few weeks later i called on a sunday night around 730pm about a leaky pipe and no response. I even left a voicemail with all my contact info, still no call back until i called back Monday afternoon. I bring this up because the hours posted on their website is Monday-Sunday 7am-10pm.

After this last experience i need to adjust my overall rating to 3 stars.

EDIT #2- This is about Ken at coastal plumbing and heating located in GEORGETOWN MASSACHUSETTS.

I was recommended Coastal and was very glad about it. I needed a new water heater and Ken and his son came straight away. They installed a new one but that one leaked, they brought another new one the next day! I was thrilled! Highly recomend them! Couldn't ask for a better experience! Thanks guys!!

I bought a new home earlier this year and back in March I wanted to move my toilet to the other side of my bathroom. This is something that could be done after sending pictures to Coastal Plumbing. Ken priced the job at $1800 because it would be a full day’s work. Ken showed up exactly one hour late from the agreed upon 8AM start time at 9AM. He arrived with his son, did not have a flange (quite odd for a plumber) then left the property for 1 and ½ hours. He banged around downstairs with his son for about an hour then left for lunch for another hour and 20 minutes. The job was completed in addition to repairing a pipe in the basement by 3:35PM. This pipe is on a pitch and I will need to have another professional fix it. Ken had said at one point that morning that he quotes the job based on the time it will take – and the customer could end up paying a lot less if it is done in less time. Ken was not only unprofessional during the entire ordeal, but I then called him to tell him that I believe that this was an unfair price and explain the hours he was missing throughout the day – his response was, “You should have done your homework and not went with the first quote given.” Yes – a comment you wouldn’t expect to hear from an owner. This review is so that anyone doing their homework will take these wise words and – do your homework, do not go with the first quote given!

Hired to replace Superstor Ultra Indirect Fired water heater. Would highly recommend! Ken and his son, were very professional, upfront and honest during every aspect of project. Communicated effectively and did an outstanding job! I will contact again for any plumbing work I need done in the future. Very reasonably priced!