HVAC reviews in Granby, Massachusetts

Right from the beginning everyone was helpful. The entire staff was always kind and never hesitated to answer my questions. The installation crew always showed up on time and went right to work upon arrival. They cleaned their work areas at the end of each day and once completed they checked that each unit was working. The entire process from beginning to end was a pleasant experience for me. And one more thing, my install was much sooner then the original timeline which.

Had a great experience from getting the proposal and through to the installation. Install team was able to get the entire system (one heat pump and four mini splits) installed in one day which was fantastic. The crew was friendly and professional as well.

The team at Alpine Heat Pumps found the perfect system for our house. They clearly explained what we needed and recommended different options. Their installation team did excellent work and thoroughly explained how our new system worked and the best way to use it.

Overall we very happy with the Alpine Team and our new system!

Alpine installed a Mitsubishi heat pump for us in one of the downstairs rooms in our house. They were very fast, clean, and professional. Communicated very well throughout the entire process. Would highly recommend!

We have had a good experience with Wyatt and Alpine Heat Pumps. They scheduled us in a timely manner and did all the paperwork for the loan and rebate applications. The communication and response time to answer any questions was excellent. Even when there was some confusion the day of the installation, Wyatt was available to speak with the subcontractors to clear up the issue and we are very happy with the result.

We just had 4 mini splits installed by Alpine Heat Pumps. They were on time, clean, professional, and explained the whole process thoroughly. We would recommend them.

We had a heat pump coil added to our existing propane furnace, and a heat pump water heater installed. Overall, fantastic experience from the project planning phase starting with Jason to the install day with Tiago. We're very glad we went with Alpine for our project.

Alpine Heat Pumps has been nothing short of professional from start to finish! James came out to assess our needs, and we had a proposal for mini splits and a heat pump water heater by the end of that day! James also helped with paperwork aspects, and was very prompt in answering any questions I had. The team who came out to install the mini splits were knowledgeable, efficient and courteous (I did not catch their names, as my husband was the one present during installation). Tom, who installed our heat pump hot water heater, obviously knows his stuff. He was able to navigate a tricky space situation in our basement, which was very much appreciated! Frank, the technician who came out the week after the mini split installation, was able to help me figure out how to set up our system to best suit our heating and cooling needs. We highly recommend the services of Alpine Heat Pumps!

Alpine Heat Pump helped us plan a workable system for our somewhat 'nonstandard' house. On installation day, a team arrived and handled the several aspects simultaneously. Power was connected the next day, and presto! We are very impressed with how it's performing. Update: Alpine Heat Pump-Support is doing most of the paperwork for the Mass Save rebate for us (very helpful), and has provided information on use and maintenance.

The whole project from start to finish went smoothly. Everyone we dealt with was professional and knowledgeable. On installation day Mathew and his crew were great, they arrived on time, we’re respectful of my property and very neat. I would recommend Alpine.

We are pleased with the the entire process starting with the initial visit from James. After discussions with him, our plans changed and it has worked out well. The installation of the new heating system was great. The electrician was wonderful and spent time helping us get acquainted with our new system. All in all, the whole process was great.

We reciently had a heat pump system installed and we love it.The crew that installed them were amazing. They were vey polite and neat even though they worked in bad weather they compleated the work ahead of schedule.Great job guys

SO HAPPY with Alpine! This is a professional company. Frank talked us through everything he was doing to find our leak, and it was NOT a quick or easy job. Chris made SURE that appointments were made efficiently. We could not be more satisfied, and will tell everyone we know to work with Alpine.

Initial meeting and price quote with Jason was very good as he was knowledgeable, helpful and a good communicator; and good with follow up as needed. He also helped me in qualifying for a large rebate and interest free loan. Installation team was also very good and thorough, and the heat pump is working fine so far. Four stars instead of five only because it took 3 months from down payment until installation. I would definitely recommend Alpine Heat Pumps.

Alpine installed mini splits for our old, two-story home. They were excellent to work with from assessment to installation. Everyone at Alpine was friendly, very responsive, and willing to answer all our questions. The installation crew and electricians were quick (estimated two-day install in one day), professional, and friendly. Overall, great experience.

I am super happy with Alpine Heat Pumps. They always came when they said they would, their work inside and out was meticulous, and they were considerate and cleaned up after their work. I could not be happier with the product and the team. Great communication and they were always helpful with explaining things clearly to me. I recommend this business to anyone interested in making the change to a heat pump!

Professional at every step in the process.
When getting an estimate, Alpine presented a wall unit arrangement different from all other companies. Alpine's arrangement was a much better fit for the layout of the house. Clearly, they know what they are doing. Their installation team was great. The job was completed on time and on budget. The Alpine office handled all paperwork smoothly. The heat pumps are wonderful.

From start to finish of our heat pump project we couldn’t have happier with Alpine Heat Pumps. During the planning phase of our project they were very responsive to our concerns and designed a system that met our needs. The installers communicated with us throughout the multi day project and did a job that exceeded our expectations. An issue that came up after the installation was addressed the same day completely to our satisfaction. I highly recommend Alpine Heat Pumps.

First off, the technicians are fantastic to work with. The Installation was great, the team was timely. Now with the bad.

We have had a unit in our home since March, it has broken down three times, all different parts failing in the unit. Each time this has happened on a weekend, where Alpine has absolutely zero service infrastructure. This happened once during a heatwave in which someone with a documented disability in the house around heat tolerance was told to ride it out and tough it out, they’d be able to look at it in a week. We listened begrudgingly as their alternative of hiring another HVAC tech and POTENTIALLY getting reimbursed for servicing their faulty installation/product at the cost of thousands of dollars seemed unpalatable for a household barely outside of paycheck to paycheck.

It took them six days to resolve this, during which the person with heat tolerance issues was ill and bed ridden. When service did come the Techs notated faulty installation of coolant lines and fixed it. That process took an additional four days to square away. The install team came to a different conclusion than their technician and fixed ANOTHER issue with the install, and within three weeks they were back again after the leaked coolant disappeared entirely, which of course, took another week to service.

We spoke to other people in the industry if this service quality was standard and was told no, this is pretty atypical from several people who don’t even know each other.

They refused to extend their service warranty despite one month of the entire summer us being without air conditioning due to faulty product and their inability to expedite resolutions in fear of not being able to install these same faulty products at New Customers homes.

Now we are in the winter, we’ve encountered our first snow, our first stretch of below freezing weather since we had this unit. And guess what? Ohh its broken again, on a weekend, with more cold weather, should I deplete my savings to front the cost on a system that nearly every other HVAC company has an on call tech for to resolve? That doesn’t seem like a responsibility that should fall on me.

I seldom write negative reviews but as we’ve had a system that is 9 months old and 5 of those months actively not in use, it’s pretty harrowing to think we have had 3 separate issues that rendered the unit as useful as a paperweight. The response from their administrative team has been, annoyed, apathetic, blaming us (even as their techs look at the units and see we run them pretty normally and it was install issues or faulty parts) a refusal to extend the warranty that they don’t honor anyway. Im afraid I know of at least six households in the area who have looked for heat pumps in this area and have recommended they look elsewhere and when they ask why, I tell them

“They look good, they’re fantastic at installing them. But if anything goes wrong? They don’t care about you.”

And Im sorry to say, but that rings very true to my experience.

I wanted to write a review on behalf of the installation service for my mini split system. I was very impressed with the professionalism, friendliness and quality of work that was done. I had 3 units installed in my house which from start to finish was 10AM-5PM. I was impressed it was completed in a whole day. The installers were extremely friendly, respective of the house, tidy and quiet as I work from home. Overall highly recommend this company!

We wanted a second hot water tank/heat pump installed in an area of our new house that was not getting enough hot water. Alpine helped us diagnose the problem, which included an area where pipes ran outside, exacerbating the problems we were experiencing, and offered a range of solutions.

The work was completed promptly and 100% on budget, including re-routing the pipes to be totally indoors. The sales team, installer, and electrician were all top notch, and the new system is functioning perfectly. They even set it up so that when our older tank fails, we may be able to run exclusively off of our new heat pump. Either way that works out, we're totally satisfied with the new unit and how the job was completed, and would not hesitate to use Alpine again should the need arise.