Mr Gutter

I loath giving bad reviews and rarely do so, but this was such a terrible experience that I felt compelled to share.

I contacted Mr. Gutter to clean our gutters and downspouts, which were severely clogged. Curtis quickly came out and gave me a quote of $375.00. I accepted and paid the deposit. They came out the following Monday and worked from 12:05pm to 12:27pm.

I was a little taken aback by how quickly they left and upon investigation, I noticed that none of our downspout extenders had been touched and there wasn’t any debris, cleaned up, or otherwise. In fact, the cobwebs and fasteners were still intact. Confused, I contacted the office and asked if they had been addressed and what the methodology was. (In case you’re wondering, they just jam a leaf blower down the downspout hole) They said they would contact the team and get back to me with confirmation.

Instead, the two men who did the work showed back up at my home, banged on my front door, and then yelled at me for making them drive 20 miles back. I was so stunned I ended the conversation and contacted the office again. At this point I was gaslit by Curtis and told I was misunderstanding the workers accent and he could guarantee the work was completed. But just in case it wasn’t, call them back after the next storm if they’re still backed up.

So to summarize, if you want to pay $375 to have your gutters “cleaned” in 22 minutes with no accountability or guarantee, and then be verbally assaulted by the team, this is the place to set your checkbook on fire.

Edit to add since we have very different recollections of the day:

I wish I could post the video, because the team absolutely yelled at me for making them drive 20 miles back and they didn’t check anything. I also didn’t have the expectation that you disassemble the entire downspout, but I did expect the plastic ground extenders to be moved aside. Then there was the new excuse that my gutter wasn’t clogged, there was a phantom tennis ball. Finally, you act as though you did me a courtesy of not billing me the full amount when you absolutely sent me an invoice. I declined to pay it because I had to hire someone else to finish the job and guess what? The downspout was clogged!

A simple apology and personally coming out (because we both would have seen the downspout was still clogged) would've gone a long way. No one contacted me after this review, and no one offered to come back out. Instead you’re continuing to gaslight me and take zero responsibility for a terrible customer experience.

Easy to schedule and reasonably priced. The workers showed up a couple hours earlier than scheduled, but didn't need anything from me to get started so that wasn't really an inconvenience. They were done in about 20 minutes.

Mr Gutter took advantage of my senior citizen father and his trusting nature. He was recommended at work by a nurse and doesn’t have time to do market research and trusted the quote would be within reason.

We were charged $58 dollars a linear foot for standard painted aluminum half round gutter. $6300 dollars for 114 feet. The average price for this type of gutter in Massachusetts is $10-17 per linear foot.

When I reached out they told me they don’t provide itemized invoice. The entire house estimate was nearly 30k. I’m deeply dissapointed with the business practice's of this company. I would stay far away from this company in the future.

The only justification for the pricing they gave was other companies charge more in Boston(highest cost of living area in ma) and that the hangars they use are egregiously expensive at $22 a hangar, when quality hangars exist for much less.
Seems to be the case they gouge because other contractors in the area may not focus on this style of gutter as frequently. Overall disgusting feeling in my stomach working with this company.