House Cleaning reviews in Hopkinton, Massachusetts

Extremely happy with the service I received and the people who handled the work for our company. The Office Manager Jennifer Patria was onsite right away to provide an estimate when requested. Then our company had an important building tour and after hours on a Friday I reached out and not only asked if they could be get the job completed on Monday, but I requested at least 3X as much work as was originally requested. Not only did they come through on the timing but also helped set up trash and debris removal all in the same day. The spaces looked great! Polite and professional staff that will definitely receive the next call when our retail space needs cleaning! Thank you!

They are easy to work with to ensure you're getting what you want - they easily scale up or down according to your price point.

Every single person who has entered my home has been friendly, courteous and generally lovely.

Sarah and Helena helped today (12/16/2020) - thank you ladies!

Update: 3-13-2021 - Nauona was fantastic, would love to have her again!

We love our maid pro Katherine. She's been with us for over 1 year plus now. She is detailed oriented and caring. She has a very sweet personality too.

Lauren from Maid Pro MetroWest cleaned my house today. She was on time and very courteous. Lauren completed a 49 point checklist. She was extremely thorough and the house looks great. I highly recommend Maid Pro and Lauren. They are taking extra precautions during the Covid period. The deep cleaning that MaidPro performs brings great peace of mind. Thank you, MaidPro

MaidPro, Hopkinton has been a breath of fresh air, literally! Everyone who helps us maintain our home does an exceptional job. Jennifer, the manager, is always available. She responds instantly and is attentive and helps solve any issues. She and her team ensure a clean happy home. Ciara did our last clean. She made a large smile come to my face when I came home after a long day to the fresh smell and a clean organized home. Ciara went above and beyond with her clean! Thank you, MaidPro for the continued stellar experience and help maintaining our home. :)

Update for 4/6/2023: Jenna was lovely and did a fantastic job. thank you for the continued great service, friendly staff and thorough job!

Update for 1/4/23: Cassie is a pleasure to see each month, she does a fantastic job!

Cassie did a fantastic job!

I have used MaidPro services for over a year. I have been very pleased with the work of Sherri. She is very pleasant and hard working. It’s a great feeling when she leaves my house spic and span. I hope she continues to clean my house.

Sierra did an amazing job as always. We've been using MaidpPro for close to a year and they consistently do an awesome job. They have also been super accommodating during house renovations, COVID-19, and remote school sessions. We definitely appreciate it!!

I have have had Maidpro coming to my home for about three months now.
Background
I hired them because my wife recently underwent a Bone marrow transplant, treatment for Cancer, and her immune system is very low and the Hospital recommended I super clean the apartment.
First impressions
Maidpro went over an estimate over the phone was super easy to deal with and quoted a very reasonable price. Sherry and another cleaner came to my house and did a very thorough job. I was very pleased.
Ongoing
After each clean Maidpro allows me to rate the clean and send feedback. they were very receptive to the feedback. We did have some cleans that were subpar and some cleaners that left early. Maidpro took this very seriously. They even sent cleaners out to reclean after a bad clean and charged me less for the bad clean. They worked really hard to make it right and were very appreciative about my flexibility and my being laid back about the whole thing.
Today
After working to make things right they sent Nicole who they described to as a veteran cleaner with the company. Nicole did a great job! I was thrilled with the clean! I don't think the couch has been this clean since we bought it. She was able to not only give us a great clean but she was able to identify areas that were neglected and fix that too. She spent extra time for this and we could not be more appreciative.

We have tried several different companies and MaidPro is without a doubt the most professional, friendly and reliable to work with. Their team pays amazing attention to detail and our clean is always perfect! They are also reasonably priced and flexible. We have been customers for a year and have never had a bad experience. Phenomenal service and top notch crew!

Ava arrived on time and brought her own supplies. We took a quick tour and she got to work. As a bachelor, I do the best I can but you can really notice a huge difference now. The bathroom looks better than when I moved in 4 years ago!

The benefits of working with MaidPro is that you get the professionalism and security of a large company, as well as the high-touch personalized attention of a small business. I felt like my service was customized to what I needed. I came home from work after my first service very happy with the cleaning that was performed.

We have enjoyed two cleanings so far--the initial deeper clean and one standard clean--and couldn't be more thrilled. The estimating process was quick, easy, no-pressure, and flexible (lots of different service configurations to work with different needs and budgets). At MaidPro's Metro West office specifically, Jennifer at the Customer Service extension has been responsive and helpful. Our cleaning team--Nauana and Ruth--arrived on-time for both cleanings and were friendly and professional. Both maintained appropriate health protocols and masks. Their cleanings themselves have been excellent: thorough and beyond expectations. Our kitchen and bathrooms gleam. We are delighted.

I called MaidPro to help with a one time cleaning, but they were so great I will surely be calling them again. Due to an injury, I had been unable to do any heavy cleaning (vacuuming, washing floors, etc) for a solid 3 weeks. Needless to say, the house needed a good cleaning. Jennifer and Lindsey tackled the work like real pros! 1) they were on time--actually saw them parking 10 minutes before hand, and then they waited outside until the appointed time (which was nice, as I work from home and was on a call when they arrived) 2) they were thorough; they got behind the sofa, under the big chairs, and dusted the tops of high shelves and tall cabinets 3) they asked me great questions about my preferences (I don't like heavy fragrances, and they adjusted accordingly) 4) they made sure I was happy with the work before they left. BTW, in the past, I have had house cleaners from time to time, always solo people (not "companies" like MaidPro). I always assumed the solos would be harder workers and less expensive, but I was wrong. The MaidPro crew was very hard working (clearly experienced and also had a printed checklist to show what had been done) and the rate was very reasonable.

After a long hiatus from Maid Pro due to Covid I was able to resume services again and I am so thrilled.
Jennnifer cleaned our home as if it were her own. Great attention to detail .
The house shines . Jennifer has a very warm caring personality and she shows pride in her work.
Welcome back Jennifer - so glad to work with you again !!

Maidpro is very professional, flexible, and the pro's who have been in my home are always friendly and respectful of my space and pets!

Maid Pro has been great for our business. They are responsible and friendly, flexible to our requests and always lock up when done. Highly recommend.

Jennifer, Stevi, Naomi and Ashley did an incredible job cleaning our home. They were warm and professional and the quality of the clean was one of the best we’ve ever had! Such attention to detail- they cared for our home like it was our own. So happy to be a maidpro client!

They are great! I have two huge fluffy dogs that shed like ten regular size dogs worth of fur every summer and the cleaning crew just set to vacuuming and got it all cleaned in an amazingly short amount of time. The house was a MESS since I had been in the hospital and unable to clean and these people did a fantastic job scrubbing everything and organizing for me. I am personally kinda weird about other people cleaning for me because I feel like I am being judged by God as lazy and shiftless sort of thing, but these folks did a wonderful job and I didn't die of shame for being a bad woman who doesn't scrub her own toilet so that turned out okay after all. Anyway, highly recommend, they are great, house smells good, floors cleaned and dog hair gone.

Everyone loves a clean home and we are so very grateful when MaidPro comes especially with three kids under 4! When we moved to Mass we found MaidPro Metro West through a Google search. We've been using them ever since for a monthly clean. We absolutely love Jennifer. She is friendly, super responsive and listens to the client's needs and feedback to address concerns. MaidPro was also very understanding when we paused cleaning during the early months of Covid. And, they gave us a very nice gift when we had our baby girl two months ago. Thank you, MaidPro for your service.

Katie did a great job cleaning my home today. She is always professional and hits every spot that needs attention. She also wore a mask and is very respectful while cleaning as I am working from home due to Covid. Keep up the good work!