Appliance Repair reviews in Lexington, Massachusetts

Prompt service, honest feedback about our issue. The tech explained the issue clearly.

Tyler and his team are fantastic, very dependable, knowledgeable and honest. If you want top notch service give Mr. Appliance a call.

My service technician, Jaime, was just superb. He was thoughtful and showed great courtesy, and paid attention to every detail to solve my problem. Jaime is a true professional. Additionally, the receptionist at Mr. Appliance was also easy to communicate with and came across as very supportive and informative. I really appreciated all my experience with Mr. Appliance in Lexington.

Our washing machine needed repair. Mr. Appliance responded promptly and diagnosed the problem quickly. Tyler was very friendly and thorough, and was helpful in explaining the repair needed. After waiting a few days for parts, the repair was completed quickly and at a reasonable cost. The washer is back in business! Thank you Mr. Appliance!

Extremely responsive, great communicator and overall immensely helpful. Tyler spent hours at our home helping us dissect a particular problem, only to help us identify other potential issues, offering solutions for those as well. I have and will continue to recommend Mr. Appliance to everyone I know.

They ran diagnostics and quickly found the issue with my fridge. And I appreciated their transparency with the quote for repair. Would definitely use again!

When I was referred here by the appliance manufacturer, I was concerned Mr Appliance was a big impersonal appliance repair depot. To my pleasant surprise they are in fact a local small business of very competent folks passionate about large appliance repair. They took the time needed to diagnose, resolve and explain my situation thoroughly and effectively.
I’ll be back!

Excellent experience with Tyler of Mr. Appliance. He quickly diagnosed the problem, proposed an excellent solution, connected us with an additional vendor to perform a necessary repair, and returned in a timely manner to install a part he had ordered for us. Will definitely turn to Mr. Appliance again.

I have been working with Tyler Libby over the past few months to solve a problem with an "unusual" refrigeration device (a wine cellar cooling unit). He has been communicative, responsive, and absolutely professional in every dealing I have had with him. He spent significant time researching the problem and talking with the manufacturer. Most importantly, in the end he was able to solve the problem! A day or so after the repair he reached out to ensure that everything continued to work properly.

I have already recommended him to friends and will continue to do so.

My second time having them come fix something for us. Vent hood and then propane grill. Timely, clean and very good at fixing what needed to be fixed. Would use again for sure.

Tyler and his assistant were able to quickly diagnose the issue with our top freezer and gave us solid advice on how to resolve. Turns out the fix was as much as buying a new fridge, so we decided to buy a new fridge. Many thanks for the great service and quick diagnosis!

Everyone who assisted me was wonderful. From customer service/reception to the technicians who worked on my dishwashers each person went above and beyond. We are very happy to have found Mr. Appliance!

Mr. Appliane, specifically Tyler, is a superb technician. Determined to save the homeowner unnecessary expense of purchasing a new refrigerator( in my case), he called several other technicians more experienced with 20 year-old fridges. Taking all apart, he discovered the problem, treated it, and lo and behold, my refrigerator is working beautifully with no leaks! I can't sing his praises highly enough, and strongly recommend Mr. Appliance for your repair needs,
Barbara Palant

I was in need of a washer/dryer “preventative” maintenance, not necessarily repair — regardless, the end results was outstanding. The scheduling was super friendly and accommodating; the service was amazing as they showed me that something WAS actually wrong and needed to be fixed; and it was just an all-around great experience. Would recommend to anyone … would give 6 stars if I could!

I was in a hurry to get our washer-dryer combo fixed and forgot to cancel my appointment. I had set an alarm to do so and something went wrong. In the end another company fixed it (the same day), but when these guys came to our house they were very understanding of the situation.

And he took the time to ask questions about the pump we had replaced. I have no doubt these folks are honorable and do a good job.

I highly recommend Mr. Appliance of Lexington. Tyler came to my house on time and quickly took care of the issue with my washer. He showed me what to do to avoid a recurrence of the problem. Outstanding customer service!

We worked primarily with Tyler Libby (the owner) and Haley (admin) to fix our dishwasher. We had a hiccup getting a time to have them come out to diagnose the issue as it was right before Christmas and they were super busy; however, Tyler actually gave me a call and diagnosed it over the phone, saving him a trip. When he did come to replace the drain pump, he was friendly, respectful of our home, clean, and efficient. Afterwards, I needed certain paperwork filled out for a warranty claim (a itemized invoice and a warranty form completed) and Haley and Tyler both worked with me to get the things I needed completed (even changing around their invoice system for me). They really were a pleasure to work with and I’d definitely use them again in the future.

Excellent, courteous, informative, and efficient. Will definitely turn to this business first for appliance issues in the future.

The technician Dwayne is amazing! Haley is awesome too! They show great enthusiasm and professionalism to their customers . Strongly recommend this company!

Tyler and team were professional and courteous. Tyler communicated well and clearly explained the troubleshooting process. Although my beverage fridge was just out of warranty, Tyler was able to call the manufacturer and they agreed to send a replacement fridge. We plan to use Mr. Appliance again in the future!

Terrible follow through on service. They came to my house and diagnosed the problem. They had me pay the fee and sign off on the IPAD they ordered that the parts were ordered and covered. Weeks go by and I hear nothing. They claim they cannot do anything and that Pinnacle will not get back to them regarding parts. They go around and around about why things were not covered despite the fact I was told on the phone and during the service call I was all set. He told me the parts take 1-2 weeks and he recently had the same issue with another dishwasher and had those part in his truck to fix another persons dishwasher. I contacted Pinnacle directly and they had one invoice from Mr. Appliance, but they never heard back and had nothing on the invoice and order therefore it was left pending in their system. Pinnacle was wonderful and is mailing the parts directly to me free of charge and shipping and I can use another technician or company for the repair. It is actually a repair that can be done easily if you are handy they said. That being said, I am very disappointed in a service for high end appliances and was given false information of their efforts to try and fix my dishwasher. I do not trust this company and would not use them.

In response to your response…there is no issue with myself and the manufacturer. They have sent the confirmation of the parts and the information for self-installation. The issue is I had you to my home three weeks prior and you never even responded except one time despite numerous calls. I do not need anyone to reach out to me because I resolved the issue on my own and you claimed you couldn’t get the parts, but the parts were available when I called today and had no issue speaking to someone. Wendy said you never heard back from them. I had no issue. This has been a circle of information that is inaccurate from what happened.