HVAC reviews in Littleton, Massachusetts

Kialy was very professional and courteous. He did a great job. I felt I was in great hands from the outset.

Anthony Kent at Basnett provided top-notch service when I was seeking HVAC repair and replacement estimates. He was timely, professional, friendly, and walked me through various solutions that were budget-friendly and made sense based on my financial and home needs. Anthony even had this unique software that no other contractor brought with them -- it created a 3D diagram of my home so Anthony could measure all the doors, windows, fireplaces and other ventilation sources. This ensured he was assessing for my home's actual usage needs for heat and AC, not just guessing based on a rough estimate by eyesight. I was impressed with Anthony's professional services and found Basnett easy to work with and responsive to any questions or needs that arose. Highly recommend!

Matt did a fantastic job identifying and then replacing worn out parts in our furnace to keep it running efficiently. As always, Basnett Plumbing service is awesome.

Fantastic work from the quote through the install. Anthony was incredibly knowledgeable about what options we had for putting a mini split in our dining room. Cameron was very helpful during the install and answered all of my questions. Would absolutely recommend!

Gabriel with Basnett did an outstanding job. He spent nearly the entire day taking apart and cleaning each individual part for my 8 indoor/outdoor mini splits. Very professional and helpful understanding my options with great patience. Highly recommend Basnett and Garbriel!

Had a great experience overall. Kialy did an excellent job troubleshooting and solving a difficult plumbing problem, demonstrating an exceptionally professional attitude.

Sam and team did a great job. We trust Basnett completely. From their admin to their sales rep to their service techs, these folks are top shelf.

I had two twenty year old furnaces and air conditioners that needed replacing, they listened to what I was looking for. It wasn’t the least expensive system but it met all my requests. Their follow up has been great and they get me answers to my operating questions.

Our hot water heater started to have a slow leak. Fearing we may need a new water heater, I called Basnett first thing in the morning. Phinias arrived later that same morning! He performed a water pressure and temperature test, and quickly identified the issue to be a bad temperature & pressure relief valve. Phinias was just wonderful—he was personable, knowledgeable, and discussed our repair or replacement options. Given the age of our water heater, we will need to have it replaced soon. Luckily it wasn’t this day. But when that time does come, we will most certainly work with Basnett on the purchase and install. Our experience with Phinias was 5 stars.

Emergency electrical services. Swift and comprehensive. Extremely professional. I am both relieved and satisfied. Looking forward to working with Basnett again for other longer-term repairs.

After more than a decade as a customer, totally dissatisfied with the support for electrician services. Second last minute cancellation in a row for work that Jake agreed would be done on time, before another project at our home this week. Moving on to a new vendor for related services (found one already!). Good Luke to Wayne who we liked working with.

Matthew went above and beyond to get our furnace up and running! He was sure to communicate every step of the way and helped us understand the issues. We will definitely be using Basnett for all of our Heating and AC needs.

Matt did an excellent job diagnosing and resolving my furnace's heating issue. He was able to clearly explain the issue, what steps were completed to resolve and passed along good advise.

This project was one of the easiest and smoothest home projects I've done. We worked with Anthony, and he did an outstanding job analyzing the room and recommending the right heat pump mini-split system. The schedule, the workmanship, and communication he led were marked by high professionalism and commitment. Thank you, Basnett and Anthony.

Taylor is a very good technician. He added wireless thermostat to our older Oil heat system. Taylor is courteous, competent and thorough in his work. Basnett has handled our AC needs well.

Like usual we had a wonderful experience with Basnett Plumbing. Great customer service and wonderful technicians. Taylor was on time, professional, and a pleasure to work with.

AVOID for water filtration systems and drains clogs. ,Otherwise their other services are great. I use Basnett for HVAC and water heater maintenance and they have been great on this front. I would highly recommend for those services. I had their Honest Water filtration system put in a few years ago and have been very disappointed. The filters are supposed to last 1-3 years. Mine barely last 1 year and we have a low-use house. The filtration is supposed to provide some water softening but it does not for mine. Their service techs downplay the issues making it difficult to resolve.

We had Bob first and Matt this time, both were INCREDIBLE to work with. They serviced our furnace with ease and even gave other recommendations to help us in the future. I will use BASNETT for the rest of my life.

Wayne Lambert provided excellent service. I am a new customer who had a leak in my stack pipe in my cellar. Wayne and his apprentice determined the problem and the next morning fixed the repair. My house is 110 yrs old and I felt confident that Wayne knew the problem and could repair it. I will definitely use Basnett again and plan on switching my gas heating service to them.

I can’t say enough good things about Basnett Plumbing, Hearing, AC & Electrical. This is one stop shopping at it finest. All service reps have been outstanding, professional, and very knowledgeable. They always show up on time with a courtesy text sent half hour before arrival so so can plan. Terrific HVAC company. I highly recommend them.

The Basnett crew that installed my boiler was exceptional! They were on time both days, communicated well, and the workmanship was beyond awesome. Paul, Cam, Gabe, Dan, and Nick provided the best customer service I’ve ever had. I highly recommend Basnett for any heating or cooling installation. They are truly the best in the business.