Landscaping reviews in Ludlow, Massachusetts

I hired James to do landscaping on my lawn in April of this year. The first thing was a Spring cleanup. I have over an acre of land that he priced out for me when he came out to give me an estimate. For Spring cleanup up, James and his brother came out to complete the job. The first hour, I could tell he was not doing the job as other landscapers had done. He did not seem organized and was not interested. He asked me a couple questions and then left my yard after about 90 minutes of work. I went outside to see how things were going and his brother told me that he left to give an estimate but would be back in about an hour but then would have to leave before three to take care of his son. That meant, they would not finish that day. First of all, this was not a small clean up job. He should have had more help with him in the first place. I told the brother, I wanted to speak with James when he got back. They started the job later than they were supposed to. He should have been at my house for 8 in the morning instead of 9:20. Worked till 11, then left for estimate. Came back after noontime, and would have to leave by about 2 pm. The job never got done. James came in my house to speak with me and told me that this was not working. He was upset with me because I had an issue with him leaving for an hour to give an estimate. He said everyone does that. I told him, I booked a job with you for one day. Not a week. He priority should have been to complete the Spring clean up job, not leave after 90 minutes of being here. He mentioned that it was his business and that he could do whatever he wants. He told me that he gets lots of good reviews and that he has lots of jobs. I told him, that won’t keep happening if you treat customers this way. He clearly did not know how to do the cleanup job. He had no interest in completing it. He also told me that he felt as though he did not charge me enough for the job. He also said that he is not an organized person. At that point we ended the day. But as they were leaving, his brother knocked over my lamp post in the front of my house by hitting the post while driving to his truck with the industrial mower, and never said anything to me. I saw what happened and went out as they were both getting into their vehicles. I said something to James about taking care of the lamp post. His brother said I did that. But the brother never mentioned it and was going to leave without telling me. James did offer to pay for damages in which ever way I preferred. He did give me money to take of it. Needless to say, it was the real bad experience for me. Just a very unprofessional business experience with this person. Unfortunately, I would not recommend him for anything.

We’ve used R.A.M services out or shop for a few years now and they continue to provide quality work with a great value. Highly recommend !

Just had RAM services remodel my entire landscaping in the front yard and I could not be more pleased! The price was great, they were extremely professional and they were always in communication throughout the whole process. I highly recommend this company if you are planning on having any work done!

By far one of the best experiences of workmanship… cosmo and james were incredible to work with. They are honest, HARDWORKING, and a complete in their duties to get things done. If i could do six stars i would. I highly recommend them for any job.

Great landscaper very recommended

Reliable. Do a great job.

Crew members have attitude problems with each other

Very professional and there prices are affordable

Always quick service, nice work and professional.

I JUST WANT TO SAY THANK YOU SO MUCH...I HIRED PINE HILL TO DO A COMPLETE CLEANUP OF MY FATHERS PROPERTY AND THEY DID AN AWESOME JOB..AT A GREAT PRICE ..THANK YOU STEVE

I called weeks ago and left a message. Called back multiple times. Was told they were sending someone to check it out after I kept calling. Haven't heard from then since. DO NOT HIRE THIS COMPANY! AWFUL, AWFUL, AWFUL!!!!

not really sure why they need to be doing snow removal for my neighbor at 3:30 in the morning, but it's quite obnoxious and people are trying to sleep. and no i didn't want to contact anyone, because honestly this is something that someone shouldn't do.

Called five weeks ago to ask if they were still doing fall cleaning and gutters I was told they were still doing fall cleaning no problem that they would be by for an estimate they were still doing fall cleaning Except five weeks go by no estimate no call so I called them leave a message never get a call back called them yesterday gave them my address told them I called five weeks ago and was told that they were still doing the fall cleaning and that they would come by the girl asked for my address I give it to her and her answer was unfortunately we are no longer doing for cleaning yeah but five weeks ago when I called you said you were thanks for nothing so unprofessional !!!!

Gave them several chances to come do work around my yard...called was told they would be there in the next few days....never showed up. Called again was told they would be there Wednesday, changed my plans to be here for them, they never showed up. Pine Hill has not called me nor contacted me at all.....very unprofessional. They have lost my business.

I am so far unhappy with their landscaping services. They ruined front of my lawn with their equipment. Promised to fix but 1.5 months later still haven’t fixed it. I had to fix it myself. Last grass cut was very badly done. Some areas were untouched.

I have used this company for at least 20 years over 3 different residences. They are by far one of the most reasonably priced company by far over similar companies that offer the same services. The owner will make sure anything you need gets done to your satisfaction. I have had them put in retaining walls, walkways, patio, lawn service, over seeding, gutters, mulching and handling my sprinkler system. Highly recommend!!

They are very hard working and do a great job. One time, when we had a major snowstorm on top of a storm days before, they had to come late in the evening. Roads were impassable all day long and all snow removal companies had the same problem. Neighbors were using snow blowers very late at night and very early in the morning. Pine Hill called us to let us it would be very late; they also cleared it through the local police department. They are very customer-service oriented.

We have had absolutely no problem with PIne Hill and have been with them for six years.

I can't comment on their landscaping service, but, if they want to have a good reputation, they might want to be more discerning about who is driving their trucks. I almost got run off the road in Ludlow today by a Pine Hill Landscaping truck. Everyone was merging when two lanes turned into one lane. This guy impulsively sped up and cut me off just to keep with the other landscaping truck in front of us. I had my child in the car with me and it was just a totally unnecessary thing for him to do. He almost caused an accident just to stay directly behind his buddy! I have never left a negative review, but they could try to be safer on the road.

I've received two bills in the mail for services I did not ask for, or authorize. One bill was for snow-plowing which was absolutely never discussed with this company, and considering it has snowed twice here and I own my own snow-blower, renders this service completely unnecessary. I've called three times now and was told the owner would call me back, but I've heard nothing. When I initially reached out to get a quote on some services from them it took them 2 weeks to respond, and they didn't call, they came to my house in the middle of the day, and I just happened to be home from work that day. Incredibly unprofessional and so far terrible customer service.

Ordered 2 cord of firewood and scheduled delivery they no showed wasted day waiting for them. Got that sorted out paid cash for my firewood then noticed that 40% was too long beyond 16" which was discussed when ordered. Worked for weeks to get a resolution - responses "I let the boss know" I finally just cut the rest myself. Don't use them, if you do use a CC -don't pay cash

I have used Pine Hill for approximately 10 years. They cut my lawn and do a good job. when I need extra work and give them a call. They’re always responsive and call back quickly. They also clean my gutters and do occasional trimming of my bushes, and I’ve always been happy with the work.