All reviews for Endless Energy

Garrett did an excellent job servicing our heat pump. He was extremely knowledgeable and took the time to explain everything clearly, making sure I understood what was going on and what to expect moving forward. His professionalism and attention to detail really stood out. It’s refreshing to work with someone who not only knows their craft but is also great at communicating it. Highly recommend Garrett for anyone needing HVAC service.

They fixed my Split conderser Unit and Furnace replacing motor and collection box. They were prompt but one technician when came first time did not close the furnamce door properly that turned off the swich of Thermostat and there was no heat in the room for two days.
Also The cost of collection box (which is simple metal tray )was charged $785 which should not cost more than $50 max . The cleaning of the filter charge was also high. They are good but expensive

Do not use this company. I saw they had bad reviews but when i called to talk to them, they claim they are new ownership. I got a post card in the mail from them. Stupid me, calling them on that basis. I doubt they are a new business, as i had all same problems as others who complained and gave bad reviews. They are not responsive once they have the sale. I literally called more than a half dozen times over a month period and got no response. They promise to come and don't show up. They promise to send a double crew and don't even send a single. They haven't once showed up in time frame they give. And then when they do show up they leave as soon as i leave! So i come back and nothing, or almost nothing, has been done. I plan on filing a complaint with MASS SAVE. They should not be a registered business to do Mass Save work. They have no responsible chain of command so that when there are problems ,they can be easily rectified. They focus on SALES, not implementation. They've taken in more sales than they can handle, clearly. The sales people are not trained on implementation, so provide incorrect information, which customers rely on in terms of agreeing to the service. . They had no problem coming over to get my initial check in one nano second, but then, they disappeared again. And they have kids (20 year olds) doing the implementation. They left my house a mess, even leaving their coats and soda bottles around, after they left, including a soda bottle on top of my buddha's head! They left for the day and left a ladder in the middle of my living room which fell on my dog. They didn't put furniture back or do any of the basic clean up that a normal contractor would do. And after 4 days of a project that was supposed to take 1.5 days, the condenser is still sitting outside in its box, blocking my walkway in the rain , the work outside and inside has not been finished, and house is a mess inside and out. BUYER BEWARE.

We received an on-site visit and discussion on 11/13/25 regarding installation of a heat pump water heater. The technician told us we would receive a quote the next day. However, as of 12/15/25, we still have not received any proposal, despite calling the company at least three times. Each time, we were told the message would be forwarded, but there was no follow-up.

Based on this experience, communication after the site visit was very poor. It appears that smaller projects may not be a priority. If your project is not a large or high-profit job, be prepared for significant delays or no response.

I wish I could give zero stars. Initially I was told 4 days and the majority of the project lasted around 2 months. Many untrained technicians who also spoke poorly of the company management. Different techs almost every time, System wouldn't old temp because they ducted returns up and over collar ties in the attic restricting airflow, changed the bathroom vent for some reason and now it leaks, left a mess everywhere, sharpie marks and holes in the ceilings. When a vent cover is put in it has a lip that allows for the hole in the floor to have a little play, they cut outside the vent cover and lip on multiple vents leaving visible cuts in the floor, cracked a tile multiple times, and I don't think any of the floor vents are square (in alignment with) anything they are next to. They asked for full payment after a week and I refused sighting that the project was not finished and I'm glad I did as the project took about another 6 weeks. We have a generator and they thought it would be fine to leave it as is because they wanted the well pump to work if the power went out. I had to instruct them that the water lines will freeze if the house looses heat and the most important thing was that the generator keep the HVAC running. When they cut holes in the wall, the patch job was a DIY beginner at best, only the seams were mudded, tape was visible through the mud, and nothing was sanded. They did work with me a little on the balance given the issues, but I believe it was maybe few grand at most and it would cost me that much to retile the bathroom so it would all match (new to us house with no replacement tile). They said they would come out and fix the issues, but I opted to negotiate the price because I do not want them back in my house let alone sending another untrained tech to fix the work of the previous untrained tech.

The last thing I will note is the damage I have found since they left. Not only have I had to reseal and tape connections, I found a joist they notched in the basement when I was working on the drop ceiling. Whether they had no idea the damage they were doing or whether it was a hack move they thought I would never see above the drop ceiling, I can't say. I can tell you that it doesn't matter what size lines or what they are for (refrigerant in this case and not attached to the joist as it should be, resting on the drop ceiling instead), you can not notch a joist. By notching nearly 2" out of the bottom of my floor joist they torpedoed the structural integrity and strength of that joist and did great damage to the biggest investment in my life. DO NOT EMPLOY ENDLESS ENERGY! The customer service is horrible, they 4X'ed their timeline, their techs seemed to have no training, and they did massive damage to my home.

A few more things I am remembering as I am writing this, they frequently sent one tech because they had a big project (mine was adding ducted HVAC to a 3300sqft house) for jobs that needed two people. The tech would take me out of my office for 30 minutes at a time to help until I told them I HAD to get back to work. And their vehicle leaked quarts of oil (I'm not kidding, it had to be towed away) and they just wanted to hose it down (f Mother Nature, my lawn, and driveway I guess).

I am not addig photos now, but would spend the time to do so if needed

I reached out to this company for an energy audit after noticing higher-than-normal gas bills. They confirmed they would come and even stated that since I was paying the bill, everything was fine. Later, they reversed their stance and said they needed the owner’s alignment and bills for all connected homes. I clarified multiple times that the owner was aligned, but they still didn’t show up for the scheduled visit. When I contacted them again, they repeated new requirements that were never communicated earlier. Overall, the experience felt disorganized and unprofessional.

Expensive service rates, difficult scheduling, and unreliable technicians (I have had no shows more than once). I also believe they screwed up the installation of my heat pump system that required a pricey fix only a year and a half later. I will be steering clear of endless energy in the future.

Update to my original review:

I had an initial repair performed on January 17, and at the time the furnace appeared to be functioning properly.

The furnace began operating inconsistently again in early February. I called the company on February 12 to schedule a follow-up appointment.

On the evening of February 15 — the night before the scheduled visit — the furnace was still running, although it was taking a long time to start producing heat.

A different technician arrived around 10:00 AM on February 16. After approximately two hours of work, around 12:00 PM, he informed me that the furnace had been tampered with and claimed that the manual gas valve had been shut off. He refused to continue service and implied that someone else had worked on the system without their knowledge.

He then left without completing the repair and did not collect any payment for the visit.

The accusation is concerning and does not align with the timeline. The furnace was producing heat the night before, and we did not have anyone else work on the unit.

I requested time-stamped photo documentation showing when the technician began work and when the alleged issue was discovered. The company refused to provide this documentation, stating it was “for internal purposes only.”

I am disappointed by this experience.

(Original: Eydin did an excellent job repairing our furnace. He is very knowledgeable about heating systems and was extremely accommodating, even working outside of regular hours to make sure we had heat as quickly as possible during the cold weather. Highly professional and reliable—would definitely recommend.)