Appliance Repair reviews in Natick, Massachusetts

Such a gentleman. He knows that it is not just doing the work right. Overall experience matters. He did an awesome job to fix our oven too.

Great guy. Helpful info. Worked quickly.

The technician did a great job replacing the compressor on our refrigerator and we finally have a working refrigerator!!! Thank you!

The Technician was very polite and knowledgeable, after many delays( not his fall), we are happy that he came back to fix our refrigerator.

Took booking an appt 3 times to get a tech out here, but when Jim came he was thorough and knowledgeable. Professional and courteous.

Glenn was very professional and was pleasant. He did a good job in servicing the dryer.

Rickey was amazing. On time, found the issue pretty quickly, had the part in his car, fixed the issue. Very knowledgeable.

Jeremy was professional, polite and knowledgable. My dryer was fixed quickly and adeptly. I would definitely recommend Jeremy and Sears Applicance Repair to friends and neighbors! Thank you!

He knows what he is doing. He also gave me a few very tips on how to operate a dishwasher. Prevention is better than cure!!! Thanks.

Never purchase from Sears and if you do do not get the warranty. Someone was supposed to come to my home today and fix the washing machine. Nobody came, no calls, emails or text message. It’s nearly impossible to get a human on the phone to help. Still on hold as I type.
My washing machine has been broken since February 2024. Ridiculous.

noise from KenmorePro refrig was found quickly and easy repair by Glenn....while Glenn visited the refrig would not act up...we did record the noise prior but not much could be done on his visit...only gets noisy on occassion so we shall see...Did a great job but had little luck finding

Repair technician provided no assistance. Gave one star bc I couldn't give ZERO stars. Claimed the problem was dust that was creating condensation and causing our freezer icemaker to fail. Investigated no other possibilities before advising us to clean out the area. Left 2 screws on the kitchen table. Icemaker still does not work and we have to arrange for another technician. Zero Zero Zero stars.

The service person was great and very knowledgeable,BUT The parts took too damn long to come in. The system is screwed up somehow. Get some Youngblood in there to fix it.

I asked the technician to not wash his hands in my sink yesterday.. Then right before he left today,, I saw him washing his hands in my kitchen sink.. He did not have my permission. Now my sink pipe is leaking..

Rudy broke our light fixture. Careless

Wintley was great--I was glad to see him at the early end of window I'd been given, and he had the actual part needed (not the one that had been ordered), diagnosed another problem with the vent, and was both kind and efficient.

Glen M excellent (Technician) knowledgeable efficient.
Did excellent job repairing my refrigerator.
Kept us up to date status of repair.

I feel your company and service is one of the worst I have had to deal with. The majority of the service agents just transfer the call when they don't want to deal with a difficult situation and there is no consistent documentation of previous calls. I would NOT recommend you at all.

I had a terrible experience with Raymond, who came to my home today for a repair service appointment. He had a serious attitude problem, not sure whether it's because of he had a bad day or sth else. He ignored my greetings. He brought shoe covers but didn't plan to use them until I asked. He cut me while I was answering his question with some details and commented that I am a complicated person. I am shocked how he treats customers. I am giving a two-star only because he showed up on time.

Technician texted he was enroute and arrived timely. He was professional and completed all (3) services efficiently and cleaned up afterwards.

Rudy was great. But Sears repair is the most disorganized, frustrating company I've ever done business with. Whatever they can get wrong, they get wrong. Thankfully the technician this time was competent and got the job done, but only after Sears screwed up the schedule several times. So done with this service. Do yourself a favor and do not sign up for one of their plans - not worth it.