Reviews of local pros in Needham Heights, Massachusetts

Nick was friendly and responsive. He made us feel at ease about replacing our water heater after an unfortunate break. After making the call, they were here in less than two hours to install the new unit. definitely service that we can trust.

We had an excellent experience updating our old AC units. Rick D. kept me informed and really took the time to find the best solutions for our home. Everyone was great with communication during the entire process. Rob D was the lead for the install and was very knowledgeable and efficient, completing the work in less than the quoted time. Highly recommend these two.

Kerivan-Lane has the nicest, most helpful client service and service technicians! Garrett did my annual HVAC check today, and not only did he do an amazing job of ensuring they were set for the summer, he educated me on my system, went above and beyond to answer all my questions and really helped me to ensure I knew what to do to maintain the operations well. He was so patient, and everything was left clean and tidy. Top quality experience that left you feeling good about the kindness that still exists in this world. Highly recommend!

Kerivan-Lane did a fabulous and highly professional job installing a new gas line and gas boiler + hot water system. The entire team was amazing (Joe the lead on the job, Mike in coordinating, and Rick in sales). I have also been a client for 7 years and they are always prompt, responsive, and very professional. Would absolutely recommend them for your next job or recurring oil/propane and heating/cooling maintenance needs.

Kerivan-Lane has always been great to work with. They are efficient, professional, and affordable, and their customer service and technicians are the best in the area. I have been with them for over five years now and could not be any happier.

Thanks to Kerivan-Lane for rescuing me when my boiler shut down in freezing temps. Techs are capable, cheerful, and committed to helping customers.

Kerivan-Lane recently replaced our leaking indirect hot water tank. They were very prompt with a quote and scheduling the replacement. While there were a couple issues after installation with small leaks, they were very responsive with service calls and repairs were completed quickly and professionally by Rob G.

Brandon was very professional and thorough when servicing our furnace. He.was very communicative, explaining everything he was planning to do and what he had done in the end. He was polite and courteous. He really represented the Kerivan Lane values and expertise !!

After our recently snow storm, I completely forgot to clear a path to the oil fill tank. I came home from work and found Darren had made a way and filled my oil tank anyway. I am so sorry I forgot (and called to apologize!), and I'm grateful Darren filled it anyway. I won't forget next time!

Rob from Kerivan-Lane explained everything so well. New home for us, new system because have never had oil heat. I have complete confidence in this company! Great job KL. Thank you!!!

The guys from Kerivan-Lane showed up early to fix the problem I had with my heating unit. We’re very friendly cleaned up after themselves and got the job done quickly and professionally.

Double bills (paper and email several weeks after delivery even if initial bill was paid). Meghan Lane is extremely rude and unprofessional when we brought this up. She actually hung up on us.

Edit: Patrick emailed us after the above unpleasant experience and sorted this issue out. Appreciate his professionalism.

Kerivan-Lane did a stellar job replacing our three old central air conditioning systems (compressors and air handlers). K-L took the time to assess our needs and explain their recommendation. They did not try to up-sell and their price was competitive. Phil answered every question patiently and knowledgeably. Phil and the crew from K-L were professional, focused and pleasant throughout the installation process. We also had K-L replace our water heater recently and they did an excellent job with that as well. We definitely trust them with all of our HVAC needs.

Sean identified and corrected an ongoing issue with my furnace that was causing a build up of soot and low efficiency. Upon his tune up and correcting the issue we’ve since seen an increase in our burner efficiency from 75% to 83%. Quite pleased with his professionalism and experience. Thank you. Much appreciated!

Our heating system completely died. Keith and associates were very professional, knowledgeable, prompt and efficient when helping us figure out which heating direction to go in. Rob was the technician that came to install our new system. He was amazing! He was polite, kind, informative and patient. He answered all of my questions and was very helpful. I’d recommend Rob to anyone.

Had our oil burner replaced after it started leaking water (it lasted longer than its expected life). Did some research and K-L quote was great. They turned our emergency replacement around in about 36 hours and we couldn't be more pleased. Rob did an amazing job installing our new system and walking us through the changes and the things we need to know about it. Couldn't be happier.

Tech from K-L (Brandon) was very professional, arrived as scheduled, was able to diagnose my issue and able to get us back in business in relatively no time. Very happy giving my business to K-L and feel like they treat my HVAC system as if it were one of there own. Many thanks!

Sam and his partner (whose name I'm embarrassed to say, I've forgotten) showed up on schedule. They were friendly, professional and very willing to answer all my questions. They checked out my AC system, changed the filter and cleaned up the outside unit. They were great and I would very highly recommend Sam (and partner) as well as Kerivan -Lane to any of my friends.

Kerivan-Lane has recently installed new air conditioning/heating equipment for us, and it has been a completely positive experience. A team led by Rob and Sam performed the installation, and they did so in an absolutely outstanding way-- they came exactly as scheduled, performed their work with professionalism and graciousness, and provided an altogether pleasant experience for us.

Backing up a bit, Keith was our initial contact and offered options regarding the equipment, patiently explaining the features of each and the accompanying cost. Once we made our choice, Pat set up the installation schedule, which was followed exactly as planned, and Mike has followed up to make sure everything went smoothly-- as it did. Our experience is that Kerivan-Lane is an extremely well-organized, efficient and helpful enterprise.

Walked me through the maintenance of the system in a new home, made sure I was comfortable with doing some of the more routine items I hadn't done before, and helped make sure we had everything up and running properly. Genuinely great guys who made us confident heading into winter, would easily recommend them.

My first correspondence was with Michael St Pierre. He was extremely helpful explaining everything to a new customer. All my questions were answered in a friendly nice conversation. A+. The service tech who came Sam was a great guy very friendly and again answered anything I asked and even gave me some added info on other oil subjects A+. The oil delivery driver who came today again very friendly and engaging in conversation he thought relevant and talked like an old friend. A+. Everything done the service and delivery was accomplished in a very fast, friendly and knowledgeable way to a new homeowner. As a new customer it could not have gone any better.
Thanks Rick Anzalone
20 Weld Ave Norwood