Appliance Repair reviews in Needham, Massachusetts

Awesome experience! They saved me from having to buy a new dryer! Will definitely use them again.

Excellent service. Friendly. Guided us to an excellent cost efficient replacement instead of a lengthy iffy fix for our 25 year old range.

So happy with a response time of less than 10 minutes. Highly recommend! Was happy to see Mike again, formerly of Harvey’s Hardware!

Very dependable and won't try to sell you parts that you don't need like so many local repairmen try to do!

I was pleased with the speedy response and excellent repair service I received from Steve at Fix It Guy Repair Service. I will definitely call him again for household repair

Good experience with delivery and installation of washing machine.

They were terrific. I called , they came , they ordered part , they fixed .... another company came and said " you need new stove!" Saved money and was simple

Available. Fairly priced. On time... worked with him twice.. ZERO complaints.. will alwys call him first

FixIt Guy did a great job rehabilitating my aged washing machine, diagnosing the problem, ordering the part and installing it. Fee was reasonable. I highly recommend this company.

Professional, Knowledgeable, Courteous... these are what I can share about my experience with Fix It Guy Appliance Repair. I highly recommend their services!

Great work and fast turnaround!

I have used the services several times and from initial contact to job completion the experience was complete and flawless.
Thank you,
Bill

So fast and knew exactly what was wrong with my range. They gave me helpful hints to avoid the problem in the future! Would definitely call again!

The gentleman from Fit It Guy who visited our house was helpful and gave us the clear guidance needed to address our kitchen cooktop issues. We look forward to working with them in the future! Sincerely appreciated!

It was a good experience working with this brand organization and I hope to work with them soon again.

I came home to find my Sub-Zero refrigerator not cold (on the refrigerator side only). I removed all the food to another fridge at a different location and then started to call Sub-Zero repair places. I called Fix-It Guy Appliance & Repair and spoke with Chelby. She was wonderful and set me up an appointment for the following morning. The tech called ahead to let me know his time of arrival and was on time. He attributed the issue to the compressor fan, ordered & replaced it. I was subsequently charged approx... $460.00 for the part, labor and service fee. The part arrived about one week later, he came and installed it and said to call him tomorrow if it was still not working. While he was with me, I asked him if he was trained by Sub-Zero and he said “no” “these are easy to work on” and “most of his training was by watching and being self-taught.” Next morning, it was still not cold. I called Fix-It Guy Appliance & Repair and the tech returned that morning. This time he claimed it was the actual compressor that is bad. (apparently, the compressor fan wasn’t the issue) The office called me with a quote for the part and installation of $2,200.00 and stated another company must move the refrigerator out from its built-in location so the tech can install the compressor, and then move it back in place. For that, I was given an additional price of $1050.00.
Now my total is $3,250.00 for the compressor installation which would be in addition to the compressor fan that I already paid for.
Not happy with what I was hearing; as I found it “odd” a technician would need someone else to move the refrigerator, I called Sub-Zero myself for a better understanding. I spoke with a woman at Sub-Zero, she pulled up my account on the unit I purchased in 2004. I asked her if my fridge needed to be removed from its built-in location to replace the compressor and if it had to be done by an “outside” company. She stated, “not always”. When I explained to her that this is what I was told by Fix-It Guy Appliance & Repair she then stated that “ALL Factory Trained Techs that service Sub-Zero are trained to do this, it’s easy.” She then offered me two names of Repair Companies that service Sub-Zero within my area.
Well, I called JD Appliance in Deerfield, NH and left a message. At 7:45 AM the next day they called me back and came right over at 9:30 that morning. The technician ran some tests with gauges, he agreed it needed a compressor. Then he said there was no need to pull the fridge from its location, he can do it right in place. The total price he gave me was approx. $1,000.00 parts & labor. I gave him a $500.00 deposit and he ordered the part, 4 days later he came back with an OEM Sub-Zero Compressor supplied to him at JD Appliance directly from the Sub-Zero Warehouse. The total final charge including the $169.00 Diagnostic Fee ended up being $950.00 not $3,250.00 Fix-It Guy Appliance & Repair proposed.
When I called the office at Fix-It Guy Appliance & Repair to cancel the repair; upon hearing I did not want their services any longer, a man in the office raised his voice and in an abusive manner and tried to make me feel insecure. He stated that “JD Appliance did not know what they were doing”.
Well, thank you to JD Appliance in Deerfield, NH for their skillful knowledge, speed, integrity of service and pricing!
Fix-It Guy Appliance & Repair you are a classic internet company that capitalizes on people’s insecurities during a time of an emergency.

Had problem with my refriderater they came out and replaced th control board. Had the same problem come back again at no extra charge . Unfortunetly the repair would cost more than the unit was worth. They did what they said they would do, plus.

Fast, reliable, know what they are doing. Highly recommended.

I have had a technician from Fix it guy trying to fix my Liebherr fridge for three times with no result in one month. Last time I called Kevin on 9/20/2024 he said that they were refusing me further service....I paid $230 for NOT having the fridge fixed, although I was told there was a 90 day warranty to repair the fridge.
He also said that he was going to reach out to Liebherr directly, but I haven't heard back since then, nor is he returning my phone calls and email.

made appointment to fix my dryer and they never showed up.

Worst ever. technician was unknowledgeable and rude.
Tried to explain problem, he kept saying why! Told him to leave.
He slammed glass screen door. Van was old and dirty.
Do not hire.