All reviews for Case Facilities Management Solutions

At Spartan Concrete, we highly recommend working with Case FMS. From landscaping to snow management, you couldn't ask for a better partner. Their team is always available and makes sure to assist in real time during the most pressing issues - live storms etc. Our account manager Laurie O'Brien has been particularly helpful! We look forward to working with Case for a long time to come.

Lynn and Jessica are fantastic to work with! Our company has worked with them for several years. They have always ensured us prompt payment and great customer service!

-- Turf Worx LLC

We Started with Case about two years ago with 15 sites I was traveling two hours to get one tiny site done when we started.

I had one small crew and they were only working part time for us.

Now I am very proud to say with God’s glory we have 140 sites with Case and have 5 full time crews dedicated to those sites.

Not only has our business increased to a level I only dreamt of, but it continues to grow. Case gives me more sites I hire more people and am able to buy more trucks and equipment.

I am so grateful for Carlos, Sara and Lynn at Case we work together every day. They have a problem I jump on it and vice versa.

I would of never imagined being in the industry over 20 years we finally made it working with Case.

Gente ve la gloria pero no ven la Historia … People see the glory but they don't see the history.

Case is a great company to have service your commercial business property. They work with top tier professional service providers in the field such ans myself and the employees in the office such as Ashley and Nate in the field really know how to get things done correctly . I highly recommend Case Facilities Management.

Working with Case FSM has been seamless and very smooth. These folks, especially Janet Alverson , have been very proactive to help with any issues. Not to mention their responses and communication have been very timely which allows us to stay on task without interruption to our schedule. We have been extremely pleased working with Case FSM the past couple seasons. Our account representative has gone above and beyond and has been willing to assist with application questions and other troubleshooting items. Look forward to growing this relationship.
CW LAWNS LLC

We have been a CASE partner for many years and have built a strong, positive relationship with the company! We have been able to have a successful season year after year thanks to everyone on our team. Special appreciation for Sandra, Ashley, Diana for always treating us with respect and being very professional in their approach. We look forward to working with CASE for many years to come. Thank you!

I run a Landscape maintenance company and work with many company’s. I highly recommend case snow management company Their customer service is second to none. The professionalism is consistently outstanding, exceeding my expectations every time.” “I am completely impressed with ANAHI FLORES professionalism and customer service. They make my job easier.

I've been very impressed with the communication, knowledge and professionalism of their team. Specifically regarding matters surrounding grounds maintenance of our customers properties. Lynn, Sara, Brandon and Steve have been very consistent in their daily operations and that goes a very long way in an effort to provide excellent customer service to all involved. We look forward to working with Case Management and their team members moving forward.

Nathan Knoblauch is the easiest guy to work with there is! Communication is A+ and hands down one of the best clients I’ve had in my 5+ years!

I’ve been a service provider for Case for 2-years. They have a very robust app for documenting services with photograph evidence. Rates are fair and while payments may be a bit slow initially, once rolling they come like clockwork.

Account Manager Eric Tibbets has always been there to address any questions or concerns pertaining to the accounts I service on their behalf.

My gut is the majority of the negative reviews do not follow the set process Case uses for work order management OR failed to perform services .

We have worked with many similar providers in the past. We are finding Case to be among the best. After working with Case for several months now, I find Case and our direct contacts within Case, to be efficient, quick, and understanding, when it comes to resolving any field issues. We have also never had an issue being paid on time. Its a pleasure to work with them.

My lawncare company just started providing services for Case this year. I have had the best field manager, Kyla. She always answers my calls or texts me back and is very good with on-the-spot problem solving. I can't say enough about how awesome the people are that we have worked with at Case. We have run into issues with their app when on-site, which happens with spotty cellular coverage, but we're always able to get a hold of someone with Case and come to a solution. We have been paid ontime or early for every month! Thank you Case and especially Kyla! We look forward to many years of working together!

We have been working with Lynn, Jessica, Carlos and their team for a while now and it has been a great experience. The entire Case team has always been helpful and responsive. We are happy to work with them and look forward to continuing our relationship.

Royal Landscapes LLC

No general contractor has ever paid as fast as them. I mow some sites in their portfolio and after each month, within 2 weeks I have a check. Took on some snow work for this upcoming season as well.

The reason that I have given not so much case. A five star rating although they deserve it best buy star rating is for Kyla Weaver-Bonner. I cannot believe that this person is not the owner of the company or head of the board of directors. I mean she went above and beyond today l want to commend Kyla for outstanding and exceptional performance with helping to answer every question and or concern that I had. Something that people seem not to do as much especially when they do not know the answer. I had asked the question and she was not sure of the answer. So she got in touch with whoever the person was. That knew the answer that way. She could give me the correct information which is amazing.
Because like I said. Nowadays people will just say oh I don't know and keep moving.Kyla Weaver-Bonner on the other hand made it a point in finding out and getting me to what I needed. This person is a very valuable asset to CASE her skills for helping customers and her ability at being able to keep people assured that whatever it may be gets done.Five stars all day every day. Thank you for such a pleasurable experience. I would recommend Case to anybody customer relations is the best ever...

Case is awesome. As a service provider it's been an awesome experience for me. They have an great group of people will work with you and support you in any way possible. Big Thank you to our Account manager Kyla Bonner and the team for all they do! Looking forward to continued partnership and growth for us all.

Working with Nathan Knoblauch at Case Facilities has been nothing short of exceptional. Nate is the definition of professionalism—his responsiveness, attention to detail, and clear communication make him a standout in the industry. After over 5 years of working with vendors, I can honestly say he’s one of the best I’ve ever partnered with. If you’re looking for someone reliable and easy to work with, Nathan Knoblauch and the Case team are the gold standard.

I want to thank the whole team who is working with me for almost 3 yeas now. They brought my business to the next level. If you do your job the right way and stay on top of your tasks you will have a great partner by your side all the way. Sara, Lynn and Carlos are great and very helpful and kind people. Always a pleasure to communicate with them. Hoping to get more business in the future and looking forward to working with the team.

I have done business with case for the last several years and have had a great experience with them. Never payment issues to date.
Ashley had been my contact for the last few years, her communication is great, very great to deal with, and handles any and all problems that come up in an efficient and timely manor.

My lawn and landscape company has provided services for Case since 2022. I'm seeing bad reviews from snow removal companies regarding on-time payments and communication. I have the personal contact number of my Field manager, Steve, and we communicate at least once a week regarding services or any questions I have. He always answers my calls or texts me back and is very good with on-the-spot problem solving. Other than him, Lynn is my other main source of contact and we communicate almost weekly, as well. I can't say enough about how awesome these people are. We have ran into issues on-site and we're always able to get a hold of someone with Case and come to a solution. We are paid within our contractual agreement, 30-45 day net. We service almost 30 commercial sites per week and between scheduled maintenance and any out-of-scope removals, we're always paid on-time. My company has grown since connecting with Case and I will always be grateful for that. Thank you Case! We look forward to many years together!

Been with case for 5 years and I can tell you it’s great for me, although sometimes I try to help way to much taking sites off there hands I would never take another Amazon ! Case is by far my favorite commercial accounts