All reviews for Case Facilities Management Solutions

I started with Case this season and so far everything has been great. There was a couple of payment issues in the beginning but it was due to a enter error and has since been fixed. I deal with Jenn Dalley for sourcing and she is absolutely AMAZING to deal with.. My account managers, Marissa and Nate have been nothing but helpful when the help is needed, Ashley who is the Director has been great to deal with as well. All in all, it has been a great year with them. I have countless snow contracts for this upcoming season and they seem to still be coming in. I can't wait to see what the future holds with our relationship. I was a little weary signing up with them at first because of some of the reviews but everything has been totally different then what the reviews said. They are the nations largest FMS and can keep your business moving forward. Don't pay attention to the negative reviews.

We have worked with Case performing snow and ice management for a number of years servicing many properties. I am very impressed with the changes they have made and am looking forward to working with them for many more years! I will admit that there were a couple years where things weren't awesome but from my perspective those issues have all been resolved. The staff I have been working with is so helpful and professional. Huge thank you to Jenn who has been great to work with! Any issues Case may have had in the past is in the past. They are a great company to work with.

We have worked with Case FMS for many years now and are happy with the support they provide. Not going to lie that there were never any issues but we were able to work through them with the office staff. The office staff has always been responsive and helped us navigate through any problem that came up. There are always growing pains and while we had to learn the yearly changes to the system we knew we could work through them. They have given us the opportunity to get snow contracts that we would not have had access to as an independent contractor. We look forward to continuing our relationship with them.

I am a snow removal contractor in Chicago, IL
Case came to us with a local USPS to plow. We took it. It wasn't until after we singed the contracts that I saw all the one star reviews. I was hoping it wasn't going to be true, but here I am typing this e-mail. 2 months of service without a single payment.

EDIT:

We did finally receive payment. It did take over 42 days to see our first payment for nearly 3 months of work.

Hello Contractors I truly wished I would have checked Case reviews before I and our team service a newly 7 11 store. We was contacted through Angie list to service the store cutting lawn, weed all landscape beds, and weed treatment for beds, installation of fresh new pine needles for all beds. Complete cleanup of property. Shakora Daley asked for before and after pictures which was sent to her, she stated after pictures and invoice was sent that they at 30 day net. Now that everything has been completed and 30 days has passed now NO Payment!!! This company will and are being reported!!! PLEASE BEFORE YOU GET RIPPED OFF!! STAY AWAY FROM CASE!!!

To say this company is reliable is an understatement. Our crew went beyond expectations during a critical time of winter weather in Arkansas. Our guys showed up and worked tirelessly for days with out sleep for nothing since this company did not pay after having a signed a contract! The company paid them, however they didn't pay their contractors! Beware, do not hire! They won’t last long without paying the people who actually do the work!!

I sure wish there was a zero star option. The companies they contract in Indiana are absolutely horrible.

As a contractor I would never recommend working with this company. They are unorganized, and horrible with communication. They will say things that do not line up with their actions. Have no clue of the true scope of work on the projects they try to vendor you in on. Will try and low ball you then “maybe” award you the bid. Don’t be there pawn.

DO NOT EVER SUBCONTRACT FOR THIS COMPANY! We did all of there snow removal last year. Every check we received they took out way more than the 5% they held. Every time I have tried to contact someone they would give me the run around that they are looking into it, etc. Then when I send a follow up email the email gets undelivered. I have tried going thru 7 different people and nobody will give me an answer other than they will look into it. I have been trying to collect over $5,000 since February and now I can't even get a single response to my email. Do not ever do any work for this company because you will never get paid!

We did snow and ice treatment for this company. They owe us $3000 never paid us. We had to buy de-icing and drive 3 hrs to service their contracts of Publix, Lowes, and several other Dental Facilities. No communication back from them whatsoever. They continue to contact us about doing more work or accepting more contracts. No thanks.

If I could leave no stars I would!!! My company has plowed for Case for almost 4years and never have been paid on time with this being the worst year yet. We have constantly had to send them our insurance compliance almost monthly this year and yet no one in their office can manage to log it into their system so we can get paid. It shouldn't be our problem that they can't keep up with their work load!!!! If it snows we plow! We don't give them excuses about lack of help or too much on our plate. GET WITH THE PROGRAM CASE OR HIRE COMPETENT EMPLOYEES THAT ARE CAPABLE OF DOING THE JOB! GET WITH THE PROGRAM CASE & COUGH UP OUR CHECKS!!!!!!!!

All the bad reviews from 3-6 months ago are on point as far as no payment. It’s amazing how they all the sudden got dozens of 5 star reviews in the last 2 weeks to bump up their rating. They either promised vendors payment for a good review or paid for the reviews. Case is a nightmare!!! Stay far away!!! The 1 star reviews are legit, all the 5 stars are B/S.

My lawn maintenance company was hired by Case to mow a few comercial accounts. They owe my company a few thousand dollars. Net 30 doesn't mean 6 months later and stop answering phone calls and emails. DON'T SUBCONTRACT TO CASE UNLESS YOU LIKE WORKING AND NOT GETTING PAID!!!
Don't take my word for it though and read the many recent reviews of contractors just like my self not getting paid by this company.
Not worth all the promises they will lie to you about.

BEWARE

Based off my personal experience I would never do business with this company. Zac Stork contacted me for an emergency snow removal. Apparently, based off of what Zac communicated with me, they had another sub contractor scheduled to perform the work. Something to the effect they got screwed by the sub they initially had lined up for the jobs. I already had full routes but told him I would pull a rabbit out of the hat and make it happen. December of 2022 We performed services per the agreement sent over to Zac. I sent pictures along with the invoices after the services were completed. I still have not been paid. I keep getting the run around on getting paid. I have contacted the main office and they keep saying they have to contact the rep. The rep, Zac, says he has to discuss invoices in the next payment meeting then I don’t hear from him nor do I receive payment. It’s been five months and I have yet to receive payment. I highly recommend NOT doing business with these people. I will be reaching out to the actual business where I performed services to see if they can get me paid since Case won’t pay me for my services provided. If I was this business I would not want Case FMS as my representative because they don’t pay their sub contractors. It is a very poor reflection on that business.

Update: After many phone calls and emails, they finally paid the invoices.

I would not recommend working for this company. We plowed snow for them 4 years now and never a issue, this year they changed there whole company operations. They said my insurance was expired and never called me to say hey we are going to have to hold your check until this is resolved. Nothing. I was told they received my updated insurance. And another month goes by and still no check. Every time I call my last contact doesn’t work there anymore or they got moved to a different department. They have this online portal called my coi your insurance company has to upload your certificate on. We’ll it’s not user friendly to many people. My agent uploads it and they say they can’t read it thus still holding $8000 from me they always say there working on it or in a meeting and never return your call.
**update
After many many many phone calls and emails. Most people I talked to where actually worthless however I did get in touch with a Katie Raymond who actually tried to help the situation along and I did finally after months of waiting get my check paid in full. Without her I don’t think it would of been possible. The other people acted like they could care less

WORST COMPANY EVER!!! I would not wish this on my worst enemy. Actually, that would be pretty fitting. I agreed upon an amount and times I would service the property with someone over email, had all the paper trail and texts saying ok. They had left the company and the new person I was dealing with would not acknowledge all the previous agreements. They had missed payments, payments that didn't coincide with the previous payments, payments that were of ALL different prices, and when I told them about it, they said they would look into it and never got back to me. HORRIBLE COMPANY!!! Do NOT agree to work with them. I am still out over $1000 worth of payments that they owe me, it was just a NIGHTMARE dealing with them and their APP doesn't work half the time. Best of luck to anyone who didn't read these reviews like me.

Take forever to pay you, they smooth you up to get the contract and then hold your money and collect the interest off the money in the banks . So if you got all your profit by 25,000 do you want to donate so they can collect the interest in the bank good luck they have done this to me and my buddy who owns very successful businesses. They are terrible to work for.

We did an out of scope job for this company over 5 months ago and still no payment had a meeting with the client per Case request. Sent multiple emails texts and phone calls still nothing..should have read all the reviews on google before doing work for this company, this seems like the norm for them. We now have had to get our attorney involved DO NOT GET INVOLVED WITH THIS COMPANY!

I'm not even sure where to start with this review other than to say I have never done business with a more dishonest or disorganized entity. From constantly harassing my insurance agency for arbitrary information to issuing work orders for plowing or sanding when snow or ice never even occured and the involved facility was closed (a post office on Thanksgiving day). Weeks turning into months behind on payment for one facility we maintained for them last winter. to top this off, they never paid at all for a second facility we maintained for several months, essentially robbing several thousand dollars from my company. Even now after they failed to pay for last year they are sending calls, texts and emails about me plowing for them again this year. This company is a total nightmare, Do yourself a favor and have nothing to do with this company, there are lots of other customers out there who aren't a nightmare to work with and actually pay their invoices.

This app was bad last year, but they have made it AWFUL this season. Hardly loads, can’t keep a photo taken before starting to clear a site. Cant upload photos as it collapses the app. Worst app I have seen. I have an Apple IPhone 16, so its not an old phone

Took on sites this season for snow removal and haven't seen a nickel from them. Paymode did their test on my bank account 4 months ago. Last 2 times communicating with them they have given me some excuses that I didn't carry workers comp, before that it was not updated insurance policy. Gtfoh if I didn't have those then why continue sending me contract offers? Regardless they owe me thousands of dollars and I would not recommend ever doing work for them.
Update Another 10th of the month has came and gone and still NOTHING