All reviews for MAC HVAC

MAC HVAC saved me!! My heat was not working and it was about 10degrees outside so I called MAC and Mark was very pleasant on the phone and was able to send Danilo to my house within a few hrs. Danilo was very professional. He showed up right on time (actually a few mins early) and was able to solve my problem and then some. He was very informative and knowledgeable. The price was surprisingly very reasonable. I would definitely recommend this company. Thank you!

Danilo came to my condo to fix my AC that broke during a heat wave in July. He had to make two trips because of complications with my unit and parts needing to be ordered. Throughout the experience he was professional and extremely helpful. I had many questions and he took the time to explain everything to me. Because of the way my unit was setup it was a difficult process for him, but he maintained a pleasant manner the entire time. I live in a small condo so we were in the same room for several hours and at no point was it an uncomfortable experience. I would highly recommend MAC HVAC and Danilo specifically to anyone having issues with their HVAC at home.

I have MAC HVAC service twice. The first one was the installation and the second one now is regular maintenance. I had Mark and his crew the first time and then Danilo (the lead tech) the second time. This is the company you would trust for your AC/Heat need. Danilo is very professional and pleasant. He went through every detail of the system and provided very informative suggestions to maintain the unit. Thumbs up to Danilo and MAC HVAC team!

MAC HVAC should be your first call when you have a problem with your heating and cooling. They are very responsive and show up when they say they will. We had an intermittent problem with our unit and I appreciate that they didn't jump to the most expensive repair option but rather followed a logical, structured approach to isolate the problem. Danilo is very courteous, knowledgeable, and determined to make sure you are 100% satisfied.

I have MAC recommended by friend, and they are very fast, responded to my request on the same day. and the technician Danilo is very professional, he fixed things quickly and give value added suggestions. The heating works now, very happy! would definitely recommend MAC HVAC to friends.

My Central air broke about 4 years ago. I hired a company to come out and diagnose the issue (not MAC). They came out and were here for about an hour and said “it could be a leak in the line or you may need a new unit”. They wanted to come back and charge me more to do a “full diagnosis” after I had already paid them to diagnose the issue. I didn’t bother having them come back because I felt like I was being ripped off so I never bothered to fix the AC. Fast forward 4 years and a hot summer, I decided to start looking for a new HVAC company. I asked for recommendations on a community page and started researching. MAC had the highest ratings so I went with them and I am so glad I did. Everyone was super nice, from the person answering the phones to the guys that came out to diagnose and the guys that came out to repair. Derek and Justyn spent almost 4 hours here to diagnose the issue and found the leak in the line, took pics of the leak to show me, and thoroughly explained what needed to be done and what my options were. I decided to have the repair done (it was time). Justin and Kevin did the repair and my AC is blasting cold air again! Long story short, I’m glad I found a new HVAC company that I can trust, highly recommended.

I called MAC HVAC and they came out the next day. They fixed the issue. The technicians were friendly, knowledgeable and very helpful. I would 100% recommend them! Other places I called gave me the runaround. They were awesome!

After calling a couple local contractors and getting no response I emailed Mark through his site and got a response within 24 hours and then he even came to my house on a Saturday to accommodate my schedule. We scheduled it and they showed up right on time, all great guys and very skilled and knowledgeable and they got it done in a day and half. Their work is side by side with another contractor from a couple years ago and MAC's work is so much cleaner and more professional. I highly recommend MAC HVAC.

This has been one of the best experiences we've had with home improvement contractors of any trade, ever, in MA and beyond. MAC HVAC installed three heat pump systems to our home 2021 and 2022. The crew was highly courteous and professional, and they were also very understanding on our concerns and sensitivities (e.g., COVID). All work was done exactly the way we had agreed on (or better), including our special requests regarding the routing of the refrigerant and power lines etc. We also had the privilege of working with the same crew 2021 and 2022 who were really professional and whose front man was super customer oriented, respectful, and knowledgeable. He kept us in the loop at all times (locations of the registers/vents, details about the routing of lines, etc.) and really listened to our opinions and requests. Most importantly, Mark (the owner) and his skillful crew figured out on how to install an optimal system to our cramped top floor with limited wall space and the result is really great. A feature we also really liked was that all change orders related to small extras that needed to be done (one condensate pump, additional controls, etc.) were really reasonably priced.

Mark was able to provide everything I wanted and how I wanted it. Quoted price was all inclusive, there was no guessing. Danilo, Justin and Derek were nothing but professional. Never left a mess, took the time to answer all of my questions. I'm very happy that I choose MAC for our replacement. I will use MAC for all of my service on this system. I highly recommend them to everyone that is in need of any HVAC work.

Mark and his team did an excellent job. Professional, Courteous, personable, thorough and competitively priced.

These guys are super professional. They were able to fit individual HVAC system to each floor of our old and tiny house. Not only that but the work was done exactly as we requested. And it was not an easy job, as the house is old. The systems are working perfectly and we are so happy that we chose MAC. Thank you so much!

In the middle of the worst heat wave we have had so far in 2022, my central air decided to kick the bucket. Since it was a Saturday, I waited until Monday to call several HVAC places to see if I could get someone to come out quickly. The receptionist at MAC HVAC answered the phone and told me they could fit me in the next morning, but that they would let me know if anything opened up. Soon after, I got a call back from MAC HVAC letting me know a spot had opened up and that Mark could be at the house within 30 minutes. As promised, he arrived 30 minutes later and was very pleasant to deal with. I explained my experiences with our system and he quickly got to work on diagnosis. As he worked, he explained why he was checking certain things and what the issue could be, answering any questions I had along the way. The issue was resolved that day, and Mark got my A/C working even better than it was before it died. Since then, we notice the unit is not working as hard to keep up when it's very hot out and we are quite pleased with the service. Don't even bother getting several quotes, just give MAC HVAC a call!

As we are still experiencing this heat wave we were fortunate enough to receive exceptional service from MAC HVAC. The professionalism Danilo presented reassured our choice to trust this company. He was articulate, precise, and well experienced. We would also like to thank him for coming as soon as possible even during the late hours on a Friday night. It shows us that this company and workers are thorough and care for their customers.

MAC HVAC installed new drain pumps for three of my split AC units this week. Kevin and Chris did excellent work. They were very kind and professional. Cleanup after the work.
Very happy for their excellent work!

Great experience today with MAC HVAC. They had a technician out to our place to diagnose a burning smell with our central AC in less than an hour after calling. Danilo was able to solve the problem and replaced the part on the spot. He was extremely thorough and explained everything he was doing. He also pointed out and took care of several neglected maintenance items for us as well. Price seemed reasonable for almost four hours of work. Would definitely call them first next time we have any HVAC issues.

Kevin & Chris came by today to service my central air unit they diagnosed the problem and kept me informed on what needed to be done. They got the part & came back quickly to fix the issue. Very knowledgeable & polite. Great service & would definitely recommend Mac HVAC !! :)

Mark and his team are very knowledgeable , professional and most accommodating. I have been very impressed with their prompt replies to questions as well as their ability to solve any problems that might arise. They are most deserving of 5 stars!

I hired Mark's aircare for AC service for my stoneham house...he is very professional and friendly, and offered me excellent service. I will recommend Mark to anyone for AC/heating svc!

I just purchased a condo with a 35 year old gas furnace and A/C. MAC HVAC gave me a great price and did a first class installation. The penetrerande, Mark, knows his stuff and is responsive to phone and email. A great choice for HVAC!

Kevin was extremely good. I am 100% planning to use MAC HVAC again in the future. very responsive and Kevin did a great job explaining the issue at hand. He even had to drive to Lowell to get the part he needed. He was back and fixed the problem he described so fast. Kevin - was a pleasure having you and helping me out! Couldn’t be more thankful in this level of heat with 2 little kids!