R.H. Young Cooling and Heating, Inc.

The HVAC Tech was on time and quickly diagnosed my HVAC system noise problem was due to a failing condensation pump. He carried one in his truck so made quick work of installing the replacement.

Initial installation of a furnace seemed very efficient and well done. Much later, I discovered that there was a problem with the instillation and additional service would be required. Upon scheduling another appointment, they were willing to fix their mistake at no charge. All staff and installers were friendly and professional every step of the way. I respect a company that is willing to stand by their work and make sure things are done properly, no matter how much time passes.

Very bad tempered agent picking up the phone.
The whole process is rude, aggressive, very unprofessional, and it is extremely difficult to coordinate time because of their bad temper. Agreed on appointment in two weeks, then all of sudden contacted me a spot freed up. When I was asking is this another company, the agent acting extremely inpatient and made the conversation difficult to go on. Cancelled the appointment because they were 1 hour late for the appointment. So in reality the technician showed up (if they actually did, which I doubt) after I cancelled the appointment. I did not have my AC fixed, so you can tell from their reply that once again they are irresponsible with their communication.
Regardless of their AC service, the communication just showed how they tend to treat customers when things didn't go their way.