Water Purification Company reviews in Palmer, Massachusetts

Best vacuum place ever suggest going there best service in the world

Love there products installed a water system for my home and know thanks to aerus I have bullet proof water in my whole house

Terrible customer service, terrible product. Keep your money and stay far, far, far away. I would give them -1 stars if I could.

Considering they sell air fresheners it smells like a locker room when you enter the store. Very high pressure store.

Rediculously horrible experience trying to get simple vacuum bags. 3 week run around, charged CC and no bags. Go elsewhere!!!

Very happy with their service and attention. Went above and beyond on my Electrolux vacuum repair.

Great service, very friendly thank you Chris for helping me out with my vaccum. Definitely recommend.

Not a good experience, never again.

Purchased an air purifier and it has been the best thing. Great customer service very knowledgeable and friendly.

On 12/21/19 I paid for vacuum cleaner service at Areus Electrolux in Plamer, MA. The invoice total was $171.39. I gave the clerk a Visa gift card for $100. She rang it twice, unsuccessfully. She called her superior who informed her that their "machine" does not accept gift cards. I then gave the clerk my debit card and left. The next day, I attempted to use the gift card at a retailer for holiday shopping. The card was declined. When I called the number on the card, it indicated a recent charge, 12/21/19, for $100 to Areus Electrolux. I called Electrolux on December 23, 2019, they acknowledged the problem and said they would issue a credit to my debit card because they could not credit a gift card. Called on Electrolux on December 27, 2019 to inquire on the status of the refund and was told, "please be patient, the holiday is to blame for the delay. I called Electrolux on January 3, 2020 to inquire about the status of the $100 refund. I was told that the funds had left their account that day and should receive a refund any day now. I called Electrolux January 10, 2020 to inquire about the refund, left a voicemail message and asked for someone to contact me. I did not hear from them. I called January 17, 2020 and spoke with Alexis who said I had to speak with Deb, but she was out for the day. She promised that I would hear from a company representative on or before January 20, 2020. I did not hear from anyone and called at the end of the day on 1/20/20 and asked that someone get back to me. No one got back to me, and I called today, January 24, 2020, received their voicemail and left a message.

**UPDATE**
January 29, 2020:
After a complaint filed with the Better Business Bureau, the Consumer Protection Agency through the Attorney General's Office, A review on Google and Yelp, the business issued a refund. Other than the refund, the business never reached out to me.

We had an appointment scheduled for water testing. Was given a 5-6pm time frame. My husband sat home waiting. Nobody ever showed up or called. I called and left a voicemail to see if they were still coming and never received a call back. Complete waste of time and unprofessional.

Terrible. I returned a defective central vacuum hose sock and I am getting a run around to get a refund. It's been over a month of multiple excuses and lies. I also learned they grossly over charged me for the item. The exact item is available on Amazon for $35 but I paid $100. This after an overall purchase of over $900. I also bought another vacuum from them for over $1,000. They may be nice when it comes to a sale but there is no customer service when there is a problem. Be wary fellow consumer. They're like cockroaches in the daylight when it comes to getting your money back.

Don't waste your time! They DON'T call you back and they are rude when you question them. When "service" guy did come out; he was an hour late, was rushing to leave, said I needed a new motor (was working fine before he came), would provide a quote for new motor but wanted to sell me a new vacuum. Weeks went by and I never did get the quote, when I left messages; no one called back and NOW my vacuum is dead.....

Although they are not inexpensive, an Electrolux canister vacuum cleaner is absolutely the best vacuum cleaner in the world. I have had an Electrolux Diplomat vacuum cleaner with a motorized rug beater since I bought it in 1985. It is now May 25, 2019 (34 years) and it is still sucking up dirt with tremendous suction. The electric motor which runs the vacuum has never burned out and has never been replaced.

As the meticulous, methodical and vastly underrated President Calvin Coolidge so pithily noted: "No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others; or failing therein, it ceases to be profitable and ceases to exist." Electrolux has indeed effectively ministered to the "great need" Coolidge talks about. The Electrolux company should be proud that they manufactured a product with so much effectiveness and durability. 34 years of continuous use without a motor burn out? Amazing!

Great service and skilled technicians. Had a water filtration system installed in my home. Eric came out and helped us figure out what would work for us. Joe did a great job installing everything. Hightly recommended.

They have a few items to wrap up. I will update my review once that's completed.

I have several products from Aerus Electrolux including the Central Vacuum, Air Purification, Water Filtration and Portable Heater. I have nothing but praise for the company especially since Eric Miner took over. Great quality products with the latest technology and fantastic customer service. The installers are professional and Eric handles any and all issues quickly with no issues. I met one of Office Managers Chrystine at the Big E and was treated like a VIP client. I am a loyal customer who highly recommends both Aerus Palmer and Aerus Hadley in Massachusetts.

So happy to have gone here. They made sure to take the time with me on what I needed and made sure I knew how to use my new vacuum and air purifier before I left. They also offered if I needed at home help they would come down and help and made sure I stayed within my budget. Excellent customer service.

What a surprise went into Aerus., I needed pricing on a new Vacuum and possible water system, I was met met by a very nice young lady showed me lots of vacuums and explained the difference so I could choose what I needed not what they want you to buy absolutely no pressure. Took all this home for my husband he ordered both and the service and installation has been top quality smooth and even cleaned up after you couldn’t tell there were there. I 100% recommend them and will continue to do business with them.

Highly recommend this business! I needed to purchase a new whole house unit for my 30 year old electrolux vacuum. Debbie was friendly and helpful and arranged for a service call very quickly. The gentleman who came to my house was professional and courteous and did a great job. We really appreciate this business. We understand they are not the former owners but a new organization that we find to be excellent. We wish them the very best.

RUN FAR AWAY FROM THIS PLACE AND USE THE AERUS IN WEST HARTFORD. Like day and night! I have purchased whole house water filtration system from Eric, also bought the large air filtration which was put on my furnace, I also purchased the guardian platinum vacuum cleaner and several angel room purification units. Erics was good about selling me filters for my vacuum cleaner. I had issues with my vacuum cleaner shutting off a d not restarting. Eric took the vacuum cleaner and sat on it for weeks, when i called I was told he replaced the board in my vacuum but when i got it back it did the same thing. I called Eric and as the other girl who posted her one star review also said same thing, I was ignored, they never called me back! They sure knew who the hell I was when they were selling large money items. I found an Aerus in West Hartford, brought my vacuum there and asked if the board had been replaced which it had not, not surprised at all! Calvin looked at my vacuum cleaner and fixed the broken cover while I waited and haven’t had an issue since. Do yourself a favor and take it to the professionals in West Hartford and don’t get involved with Eric who runs if you have problems! He is VERY UNPROFESSIONAL and even acts rather young and immature! Calvin does great work and has an excellent attitude willing to help Aerus customers any way he can. Loved the people in this office, day and night!

Family has been looking for air purifiers for a long time. We've tried many different brands. AERUS came to the house, did an air quality test, answered many questions and made a recommendation for us. They are amazing. Highly recommend them!