All reviews for Supreme Appliances Service

Technician Moe was Professional, prompt, Very experienced . Arrived as mentioned install new dishwasher in time and dispose the old. finish Job on Time 5 stars so far. Moe

Overall good experience. They were sent to cover a warranty repair for our washing machine. First visit the guys diagnosed the problem, second visit they fixed it and made some improvements to the ducting that was outside the scope of the job.

Differently from some previous experiences reviewed here I can only say that this business have provided an excellent service to our work place.

Now...
Expecting an AAA service acting as a S customer will occasionally not happen. We are humans and mistake may happen, but only the braves and honest people fix it and make it work. Overall every professional deserves to be treated with respect.

For this Business my vote is YES +

Came out for an oven repair under warranty. I almost cancelled based on the other negative reviews, but I'm glad I didn't. They came out twice and were prompt with scheduling; once to diagnose and the second with part in hand. Everyone I dealt with was very communicative, courteous, and professional.

So I am surprised by others reviews. My fridge was under manufacture warranty. They originally sent out another company that dodged me for over 1 month saying the part was on back order. After complaining to manufacture they sent supreme appliance. Night and day technician fixed fridge within 15 minutes of arriving. Then realized that because took so long to fix the other issue the compressor was starting to have issues as well. Recommended we replace ordered new part came out 2 weeks later and problem resolved. I highly recommend.

Technician Moe was Professional, prompt, Very experienced with quick diagnoses. My appt was 12-5 today. They called this morning to say they would be at my house in a half hr. Arrived as mentioned and quickly diagnosed the stove and dryer and refrigerator issues and the parts needed to repair. Even gave great recommendation to improve the dryer vent exhaust flow. The next step is ordering those parts , completing his reports to ins. companies. 5 stars so far. All meetings with technicians should be this smooth and efficient. I will report back after the jobs are done.

Ben

I’m really not sure what all the negativity is about. I have to admit I was very skeptical based upon all the negative reviews I read about using Supreme however we went forward based upon our homeowners insurance recommendation. Yes, it took over a week to get an appointment and then several delays (weather related) before they arrived. This was followed by more time as parts had to be ordered to complete a difficult repair.... but that was all very justifiable and the communication with the office was excellent. Outside of that, I have never been so impressed with the promptness and courtesy shown by ANY repairmen. Their knowledge of my stove (temperamental Thermador) was impressive as was the attention to detail in keeping the workspace clean and tidy during and after working on the stove. The respect they showed my house by laying down blankets for a workspace and even removing shoes before entering is just not common anymore. So I wholeheartedly recommend them and say thank you for the time and attention they invested in making sure I was satisfied and my stove was in working order again.

New to the area, I googled Liebherr Fridge repair and found Supreme Appliance Services. Raphael was good at understanding what the needs were (ice maker not working) and she booked a appointment for the next day. Vito arrived on time and assessed the possible problem. I was told that it would take a week or more to get the part needed and that I would get a call to rebook. I received a call two days later and they booked a time that Monday and addressed the problem. Vito was honest about the problem and a took care of the issue. I recommend them for all your appliance needs!

The customer service rep was reasonably easy to talk with on the phone, and the service tech could come check on our washer the same day. The tech was great. He figured out what was wrong, and told us we should probably just get a new washer because it would be more cost efficient. Would use again.

Supreme Appliances Services were assigned to my claim via a home warranty for a problem with my fridge/freezer. They came by very soon after the claim which was promising and appreciated, but they left not long after they arrived without really doing anything aside calling the manufacturer. They just said they needed to change an item (electronic board I think) without any further explanation and on their way out (in a hurry it seemed). It was a Thursday or a Friday, and they promised to call me the following Monday. That was a week ago and I am still waiting to receive any news... I left a voicemail, but they have not called me back either.

Update: it took a long time but they have finally come through and resolved the problem. They explained that they ordered a replacement part and the manufacturer did not send the right one and they had to re-order it.
The big room for improvement is for communication with the customer.
I updated the rating to 3 stars.

Worse customer service - refused to come back to replace part - lady on the phone was rude and would not listen.
I had tech out and we agreed that a part needed replacing - said they could do it for $90 - I told them I could do it - he said ok and never mentioned anything else - part did not fix it - called again and that was the response from the lady - asked to talk to manager and she hung up - DO NOT use them

Took the day off and the technician didn’t show up. Tried calling them and keep moving the appointment to later in the day. At the end of the day they totally went silent. Go find someone else and don’t use this company

Never follow up with anything they say. You have to bug them all the time to get their attention. They cancel appointments without letting you know. Recently, they moved and did not even leave the new number where you can reach them. Find someone else.

You have a Bible verse on your repair invoice and wont stand behind the work performed. Shameful company

Service company owner or tech
Walked out after creating a leak in my basement after showing up late
And refused to do anything
Worst experience ever

Worst customer service experience ever. We worked with them through a home warranty program and did not have a choice of who to use. They did not complete any of the work requested, cancelled appointments at the last minute, and refused to return calls/emails. Do NOT use this company. Their office staff and technicians are not capable of doing their jobs well.

Really bad company, the head technican was actually yelling at me on the phone. I called for the boss he insisted helping me, and then got mad. I told him I am reading to go to court because you all promise to give my money back, and I havent heard any thing. They came and service my refrigator 3x and it still doesn't work. I had to go out and get a replacement for my tenant. The head technician had the nerves to say to me" They don't have to call me back. If they are returning my money. I tried to say how would I know that if your boss is not calling me back? I couldn't get a word in because of his yelling, so I hang up on him. I am really really upset right now.

They have not fixed the problem with my appliance. Two guys came out to look at my fridge and never followed up or came back. I have been calling since June and Rafaela always says she will call me back and never do. Very unprofessional. Today I called and I was told by rafaela that she does not work for me and she hanged up.

Installed a bunch of appliances for me and made several inexcusable errors.
My neighbor who is an electrician said the way they wired the dryer could have caused a fire had my neighbor not fixed it before we started using it!!
Also, they ran the test cycle on the dishwasher without taking the user manual out, meaning that it was a soggy mess that we had to throw out.

Of note, they refused to install the vents for the dryer and the microwave/hood meaning I had to get someone else in to do those, which was very annoying and costly.

The worst I’ve ever worked with. They were appointed for me through AHS and they are not able to offer a proper service. Since 8 weeks I wait for my cooktop to be repaired. They never call back, don’t show up for appointments and are lying about parts ordered through AHS, that were in fact already delivered to them.

They stole money from me. For a $35 part, I ended up paying $208. They owed me a refund and would not return it. They are corrupt. I did not order the earring part, I explained the problem over the phone to your secretary and she ordered the wrong part. After we discovered the problem, your team explained that your secretary was new and that you would order the correct part and I would be refunded my $80. You lied and stole my money. That is was actually happened.