Spencer Home Services

Last week, I got an estimate for both a sewer pipe lining, an A/C duct & ceiling ventilation fan cleaning. The estimate was substantially lower than any of the other estimates I received. In addition, if you have your sewage pipe scoped for the estimate, some places will retroactively charge you hundreds of dollars for the estimate if you don’t move forward with the project. Spencer’s estimates are actually free, regardless if you move forward with them or not.

Today two crews came out and did both projects on the same day. Everyone I met was courteous and professional. Kris did a walkthrough with me before and after the duct & vent cleaning and showed me images of the ductwork pre & post-cleaning. Oscar showed me videos of my sewage pipe before, during, and after the lining & how the new pipe functions now. Both of them asked if I had any questions multiple times and encouraged me to watch them work, if I wanted to.

I would absolutely reach out to Spencer Home Services again for future projects & recommend them for your plumbing & HVAC needs.

Mike replaced our leaking shutoff valves and our dishwasher drain pipe in a very efficient manner. But almost more importantly, he did so in a very personable manner, even taking the time to explain the steps he was doing as he was doing them. I will definitely reach back out for future plumbing needs; highly recommend!

It was a true pleasure to deal with Spencer Home Services for our new Lenox gas fired forced hot air furnace. I took their name off one of their vans in Beverly and contacted them. Ryan, their Technical Representative, provided me a quote the next day.

I met Pete, the owner and Sheila his wife, when I went to their office and provided the down payment. I also met Steve who would be installing the furnace. Ryan and Steve answered all my remaining questions. Before we left, we were gifted a pumpkin as a charming, unexpected seasonal gift.

Steve, Dave and Chuck arrived early in the morning for the installation and completed the job the same day. The installation went exactly as planned. There were no additional charges,, the estimate I had been provided was exact to the penny. The new furnace and thermostat were tested and we were provided training for the thermostat. The furnace has been up and operating for the past two weeks; all is well.

Pete and his Team (Sheila, Ryan, Steve, Dave, Chuck) were a true pleasure to deal with. They answered every telephone call (something that these days is hard to find). They also called after the installation to make sure the furnace was properly operating and to be sure we were completely satisfied. Customer Service is "Job Number 1" at Spencer Home Services. I would not hesitate to do business with them again.

They are friendly, honest, and highly professional.

Neil