HVAC reviews in Plainville, Massachusetts

So pleased with the work that Mike and his son did at my home. They were efficient, extremely helpful and competed everything on my long list in one visit! Such a great feeling not to have leaky sinks. I would absolutely recommend Scho’s plumbing and Heating!

Mike has the worst attitude and absolutely no customer service skills. Everyone he sends out has no idea what they’re there to do. Clearly Mike doesn’t communicate effectively either. Anyone have suggestions for another reputable oil company?

100% price gauging. They charged me over $400 for a 40 minute job that required no materials. Do not waste your money!!!

Same as other reviewers here. Took my money - did not fix my problem. When I asked them to return - they said they didn't have any appointments - because they were taking money from new customers - while my problem still is not fixed, despite paying them multiple hundreds of dollars. Stay away.

I don't understand why some people were dissatisfied with Dempsey. The service tech who came to my house to fix my A/C was fast, efficient, pleasant, knowledgeable, and friendly. I couldn't have been happier.

Be carful when calling them. they are out to get people money, I call them with emergency services they came and gave a price way high and when I canceled the job the charged $99 for coming + the tech fees. If you call them you can forget about at least $160 without the job

Over priced Shady company.
Never call this company, asked them to check out why only a couple of radiators are getting warm in the house they sent someone who knew nothing about gas steam radiators promised they would send someone who knew more about that kind of system no call no show 3 times in a row.
When you call them they keep you on hold for 30 minutes hoping you will hang up.

What I really think they are doing is up charging home warranty customers. I agree with the other reviewers. Dempsey is shady. Hard to get an itemization of what they are charging. I asked for an itemization for a new furnace. You shouldn’t have to ask for this. Wanted to know what was the total cost and breakdown including what was being covered by the home warranty. And what type of furnace they were installing. All they wanted to tell me was what my out of pocket cost would be which was thousands. How can they expect someone to pay for something if they don’t know what they are being charged? They need to be investigated .

Shadiest contractor to date. Chris & Britney come out to assess our 12 year old hot water heater that needed to be replaced. They spent less than 15 minutes checking out the unit & most of that time was spent on snap chat. Our hot water tank is covered by American Home Shield; in addition we get an installment cost of $1,500. When we asked for an itemized receipt, the shadiness became evident. Chris refused to provided the assessment stating the cost had to do with pipes & making sure they were up to code. I then asked what kind of pipes, as a home owner I am very knowledg$500 for copper pipes, $500 for a $500 for gas line, & $500 for flute module after many attempts to get a itemized receipt we got the run around. The assessors left our home & the office representative Cindy could not email us this bill either. When asked about labor fees, we were told it was included. Still scratching our heads. Seems like they were trying to make up for the water heater cost x 3! Finally their solution was to not go with their services which is honestly a no brainer! They would not answer additional questions until we provided our credit card information. Buy or beware. No wonder they have the worse ratings! If you want to get robbed go with Dempsey Oil!

Avoid this company. In the era of online reviews they truly don’t understand how important treating customers with respect is. It’s not a matter of getting the job done, it’s a matter of giving customers a cut-above experience. They performed the work we contracted them for, but when we were on vacation and 2000 miles from the credit card we needed to pay our balance with, the manager/owner Eric would not allow us the 5 days to get home and pay our balance, and instead threatened to send the workers back to undo what they had done. And then compared what we were asking of him (which is what every other company has ever done — allowed customers Reasonable time to pay) compared it to stealing a gallon of milk! He berated us and spoke with absolutely no gratefulness for the money he just made off us. I don’t know about you, but contractors are a dime a dozen and should work to earn our business and not be entitled. We have much more a/c and oil work we will never give this company because unfortunately they don’t understand the last impression you leave your customer with is all they’ll ever remember or spread. THEN our second floor a/c unit wasn’t working and we had to call ANOTHER company and found out that Dempsey’s technicians cut the wires erroneously to make it not work! Avoid them! Other companies can do the same work with kindness and respect and gratefulness for their customers. SHADY!

Was the only option from American Home Shield. Paid for a tune up through AHS, Dempsey dispatched a technician. Was told a "tune up" was only a visual inspection the furnace worked. AHS document clearly states burner cleaning and electrical connection work is to be done. AHS never followed up and took three calls before they told me Dempsey oil reported there was a repair needed. The technician never told me this and I was there the whole time with him. Basically paid $100/ burner for someone to look that the flame turned on.

Great company and guys to deal with. Prompt and extremely neat. Showed up when promised and completed entire job as quoted. Would definitely recommend
without hesitation. Look forward to working with them in the future.

Who knew swapping out an oil heating system for heat pumps could be this exhilarating? Thanks to Fong and Sullivan Heating and Cooling, my house feels like a tropical paradise in the dead of winter! Not only did they wave goodbye to my old oil-guzzler with finesse, but they also brought the heat, quite literally! From the first call to the final flip of the switch, their responsiveness, punctuality, and friendliness made this home improvement journey a breeze. Now, I'm tempted to throw a luau just to show off my toasty digs! Mahalo, Chris and Joe, for turning my home into a warm oasis! 🌴🔥

Knowledgeable/Helpful/Friendly/Fair. This is the choice for any of your Heating & Cooling needs

We had a great experience with Fong & Sullivan — our technician, Justin, was extremely courteous and friendly, and provided professional, timely service. Highly recommended.

These guys are fantastic. Joe Sullivan came out to check our broken central ac the same day we called in the middle of a heatwave and managed to get it back up and running in about an hour. The cost was very reasonable and saved us a fortune compared to having to replace the system. We will be calling again!

My heat stopped working in the middle of the night and Fong and Sullivan came out first thing in the morning and were able to get my heat working again! Great service, very personable and outstanding work! Thank you!!

I wanted to give a huge shoutout to Fong & Sullivan Heating and Cooling! Joe Sullivan came out today to tune up my (old but still operational) HVAC system before winter starts. He was knowledgeable, efficient, courteous, and professional, as well as incredibly kind. Joe explained everything clearly and offered very reasonable pricing; I could go on and on about how great he was! If you are looking for excellent HVAC service, please consider Fong & Sullivan!

Big kudos to Chris, Joe, and the crew at Fong and Sullivan Heating and Cooling. They recently came out to provide an estimate on a failing heating and AC system and spent the time to explain the options and provide the quotes shortly thereafter. We chose them and their workmanship was professional, courteous, hard-working, and educational on the new system and thermostat. They took care of all the back-end work as well. Highly recommend them if you are looking for routine maintenance or replacement options! Thanks for getting heat back to us in the thick of winter!

I'd recommend Fong & Sullivan to anyone. They were easy to reach, communicative, and reliable. When we had trouble getting our rebate for a heat pump, they went beyond our expectations to make it right. We couldn't be more satisfied.

Joe & Chris provided exceptional service during their visit to service my HVAC system. Not only did they complete the necessary maintenance tasks, but they also went above and beyond to optimize the system's performance, even though it wasn't part of their initial scope. I highly recommend their services and will definitely continue to rely on them in the future. Their dedication to customer satisfaction is evident, and they truly go the extra mile to ensure their customers are happy