Boston Budget Plumbing Heating and Cooling

UPDATE 2: See the owner's "response" below. It has been several weeks and no one from Boston Budget Plumbing has called to "regain my trust". His response was boilerplate pablum. Avoid this company. They will rip you off for every cent they can get.
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Two years ago, this outfit charged me $250 to replace a leaky kitchen faucet. (I still have the receipt.) I purchased and provided the new faucet.

Fast forward two years later to just a few weeks ago and I again needed to replace a leaky kitchen faucet. I went out and bought one and figured I'd use the same plumbing company to install.

Well a lot has happened in two years. When I booked the appointment, I asked for a ballpark cost on the installation and told Bobby Jo, that two years ago, it cost $250. She would not get specific, but said that pricing started at $300. So imagine my shock when the plumber told me it would cost $791. The look on my face must have said it all. I relayed my conversation with Bobby Jo to him and he quickly called her. All of a sudden, the price was now $476 and he said that was the lowest available price on his tablet - which contradicts Bobby Jo's assertion that pricing started at $300.

The price is actually what they are able to talk you into paying. This is a clip joint. It was a 20 minute job and they wanted $791 which is absolutely outrageous. And the fact that when I challenged it, the price was lowered by more than $300 proves it. They even had the nerve to try to sell me a subscription!

I know they will respond to this by trying to rationalize their great service and "high standards" but don't fall for it. I feel bad for all of the people who've already fallen for this scam.

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UPDATE: There was no mistake, not that was explained to me. Your explanation makes no sense and if you sincerely wanted to connect with me to "regain my trust", you have my phone number and could have called, but you didn't and that belies your statement.

Very pleased with efficient n smart work of Goran!!! Excellent assessment of our water heater problem, spoke to manufacturer n his company to arrange ordering of parts n will return as soon as parts available to fix the heater.
Very courteous to me and my dog. Look forward to working with him again.

Had a fantastic experience with them - they were able to send someone to come out to resolve our issue late in the evening for an emergency when no other company that I called was able to. Billy quickly diagnosed and resolved our issue and even helped our neighbor to solve her problem (where the issue originated). Billy and Alexandria were extremely helpful and we are grateful that our plumbing issue is resolved. Would 100% recommend them!