HVAC reviews in Reading, Massachusetts

They are great!! Fast, friendly and reliable!! Totally recommend them!

To john and his entire staff.. best service and on time everytime for anything we need day or nigjt.. highly recommended company

They trek up my hill every time and even in the snow. They installed a heating system and it works great. Very dependable company.

John and his entire staff are very friendly, honest and reliable people! I use them for oil delivery and all my plumbing needs! Highly recommended!

John and his team do a phenomenal job. Great group of people. They are reliable, knowledgeable, friendly and work hard as they do the job right. Very dependable company and great to work with!

Our furnace broke down on the coldest night of the year, Cain oil responded and had me up and running very quickly. I plan to have them replace my furnace and hot water heater in the spring!

First Time Customer - I had Emergency No Heat call and they arrived quickly and solved my problem !I was impressed that the Service Techs communicate clearly and were very Professional .I look forward to doing business with this company in the future .
Cain's Team Rocks ! thanks Again

We have used Cain for oil delivery and maintaining our heating system for many years. But this summer our air conditioning broke and they were able to fix it quickly for us. It's great that they do both heating and cooling.

We got a new heating system installed as well as central air by Cain Oil and could not be happier. Our heating bills have decreased and the central air installation was the best decision we made! Oil delivery is dependable and the customer service is excellent. Thank you Cain Oil!

I recently had my entire heating system replaced (oil heat), furnace, hot water heater and oil tank. John was helpful throughout my entire selection process. He answered
my questions and I had many. When it was time, he told me they would prep one day and replace heating the next. The process was so smooth. And the crew was very clean. My basement area was cleaner than when they started. I would highly recommend Cain Oil!

Cain Oil is a LIFESAVER!!!

After being stood up for our scheduled service (a different provider in Somerville, who No showed two different times) I reached out to Cain Oil after being referred by a friend. John sent out two service team members within 30 minutes and our heating unit was up and running in no time! They were professional and extremely knowledgeable. I am so grateful for the timely service and attention to detail. Highly recommend!

Cain Oil is AMAZING! I just moved to a new home and I needed an emergency hot water issue fixed - they were there in 20 minutes (lucky me!) and fixed the problem in less than 30 minutes. If it weren't for them I'd still be having issues - no one else could figure out the problem! We went through 5 other people trying to resolve this - THANK YOU CAIN OIL!! 5 STARS and a forever customer with me!

I've used Cain for 3 different home renovations, installing all new HVAC in all 3. I can tell you they're professional, knowledgeable and provide quality work. Their prices are in line with other HVAC companies, and their customer service is outstanding! I've even started using them at my own home for service. It's a family owned business and they care about their customer. You'll be happy you went with Cain!

My family has been using Cain oil for over 30 years. I just recently bought my first home and my entire heating system needed to be replaced. John was knowledgeable and helped me through the process of picking the right unit. His prices were reasonable and work was done within 24 hours. I would highly recommend their services.

Exceptional experience from the inital call through to job completion. Cain technician arrived for an emergency AC repair late at night and within minutes. Will call them again

Technician arrived on time. Excellent and efficient service. Cooling Unlimited proactively called to make sure I had a service set up for my air conditioning to be ready for Summer.

Jason and his crew were top notch all the way. Excellent communication from start to finish. Walked me through the entire process and made me feel comfortable with everything. The job was finished quicker than expected but with the highest quality craftsmanship. Great experience overall. I would absolutely recommend them for any job.

Max was great, he showed up within the arrival window provided and explained everything that needed to happen. Service was done promptly and informed me he would send a recap via email. The whole cooling unlimited team has been fantastic since they replaced our combi unit last year. Thank you!

Quick service, issue resolved efficiently, & a very nice technician. Plus 30 minute heads up call.

First time customer-central ac started blowing warm air. Called around 7:30am and Nick came around 10:30am. Dispatch was very pleasant/friendly. Nick was awesome! Completely cleaned and fixed our unit within 1-2hrs. Runs like new! Highly recommend Cooling Unlimited!

We did an oil to gas conversion through Mass Save Program in 2022 and Cooling Unlimited did the installation for us. They were easy to work with so we had them install a central AC unit in the same year when our old unit failed. In addition, we also signed up the 5-year maintenance plan for both heating and AC. Needless to say we thought they are solid. However, a recent event completely changed our view of them.

It started in March when our contractor telling us that the electric wiring of the furnace wasn’t installed properly. We saw the black paint on top of the furnace body was peeling off badly. We looked up and noticed the brownish residual around the flue pipe connection. We contacted Cooling Unlimited via email with pictures attached. We asked them what they think happened given it’s a 3-yr unit with annual inspection/maintenance. They didn’t respond. When we finally got hold of Meghan, she told us she was waiting for installation team to respond and would get back to us. Of course, that didn’t happen. After leaving more voicemails without response, we finally spoke to Mike THREE weeks later. He was effective to get a response from Mike P who proposed to replace the clip and paint for over 400 dollars. We asked Mike if he thinks it is normal for a 3-yr old unit with annual maintenance. He can’t even say it is. We sent an email to Mike P and cc’d Meghan, Mike G in the middle of April with 3 questions: 1) what he thinks the cause of the leak was , is it product defect or installation; 2) why maintenance didn’t detect it when they did annual tuneup at the beginning of heating season; 3) if we proceed with the repair, how long it would last. We never heard from any of them. After numerous phone calls and messages, we finally decided we are done with them. We called the office to cancel the remaining of our 5-yr plan, Kieran in the front office told me they don’t do refund. But why should we pay for service that failed to deliver? We sent emails to Mike G at the end of April and to Meghan a few days later to express our disappointment and frustration with the company and requested cancellation of our maintenance plan and they simply ignored our request. Meanwhile, we had another company coming to evaluate the flue pipe. After they removed the pipe, it was obvious that the installer didn’t seal it well that caused all the problem.

In the end, when we had a problem (even as a long-time customer with a maintenance plan), they showed no desire to help, simply brushed off our concerns and simply ignored our followups. It is very disappointing and we just do not have time to deal with them any more.

June 1, 2025 update:
After posting the review, Meghan reached out. They claimed some internal communication problem but no customers care about your internal problem. They offered a free repair but as mentioned in the initial review, we already had it fixed by another company. We told Meghan our only request is to terminate our multi-year maintenance plan. She refused. Her argument is that her people did the work. They did the work but they did SLOPPY work. If we had to check our boiler and identify the problem, why should we paying them do the work? Isn’t it their job to examine the system to make sure it’s working properly? How did they tell us everything looks great when the corrosive condensation was leaking? Instead of aggressively sending marketing text message for the maintenance service, how about pay more attention to the quality of work you do and serve the existing customers better? Words (especially your standard PR words) are meaningless without actions.