Reviews of local pros in Salem, Massachusetts

beatrice quiroga did not have an email but would like to say she enjoyed servpros work from gage and jeleasa and would definitely recommend! would give 6 stars if she could!!

I made an appointment with Servpro on Friday May 20th. They came to look at my property and I haven’t heard anything back! Today is May 31st. I spoke with the secretary twice and she reassured me they’d get back to me. If you’re NOT going to do the job, that’s fine! At least let me know instead of wasting my time!! Thanks to you my tenants are moving out! Not professional! Would not recommend!

We had John Duarte as our Reconstruction Manager. He was fantastic! Very responsive, thoughtful, and skilled. Would recommend working with him to friends and family. Thank you!

The folks at SERVPRO were extremely responsive, understanding and professional. Joseph was very thorough in explaining the service offerings and details. Jimmy and the crew were courteous, efficient and accommodating throughout the duration of work. Highly recommended!

SERVPRO of Salem / Peabody/ Marblehead was awesome!! They responded to my emergency quickly (even though it was a Friday evening.) Start to finish they were skilled, courteous, prompt, and neat. Special mention to the team members Bobby, Jackie, Dave, and Mike ... and their managers! I would definitely call them again (but hope I won't have to!)

Servpro is the way to go! I am so thankful to have met Kerry at a networking event, she introduced me to the services at Servpro and I can't explain how helpful and professional they are! Thank you so much!!!

My experience with Servpro of Salem was excellent. The team was responsive, professional, clean and courteous. They were careful moving my belongings and swept up their mess. They even billed my insurance company directly. I would not hesitate to use them again or refer them to others.

We had a kitchen fire last Sat evening. I called Gerry Clements of ServPro. He was very empathetic, understanding and helpful, explaining in detail what Serve Pro would do for us. He followed through every step along the way to keep us informed and to make sure we were completely satisfied. He referred me to Joseph Turnbull. Joe came out immediately to meet with us and survey the damage. He had a crew at our house the next day. We were very impressed with everyone who came to our house. They were incredibly thorough, making sure that all signs of smoke smell and soot were gone. They washed down all the walls and ceilings, getting them ready to be repainted. They took everything from the cupboards, wiped each item off, washed and dried and put them back - after wiping down the cupboards, inside and out. Every item downstairs was cleaned off in all rooms, including windows, blinds and light fixtures. All the drapes, coats, couch pillows and miscellaneous were collected and brought to the cleaners. The scatter rugs were rolled up in each room, taken to be cleaned. Jackie was in charge of the detailed cleaning and she was wonderful. She even steam cleaned all our furniture and remaining carpets. Knowing that the flooring company could not come until next Tuesday, she took extra steps to minimize the odor coming from the damaged floor. Jackie was amazing and so easy to work with. Her compassion, understanding and empathy of what we were going through, were very reassuring and calming. Her level of detail was impressive. She thought of everything and constantly asked if we wanted anything else done. They also cleaned our master bedroom and bathroom upstairs to remove low level traces of soot. Jackie took lots of pictures and apologized many times for the intrusion. I didn't feel they were an "intrusion" - they were truly lifesavers and were very accommodating. The people of ServPro far exceeded our expectations and we would highly recommend them. I would give more than five stars, if I could. We are very grateful to them all.

Servpro of Salem I cannot say enough about their professionalism and amazing service, from speaking with Heather in their office who was nothing but comforting and helpful the multiple times I called her to the service crew Billy and Bobby who came right out to deal with the damage left by a broken water heater which made a soaking mess to our finished downstairs. (where we have 2 bedrooms) Both Billy and Bobby were nothing but amazing! I seriously cannot express how grateful and appreciative we are for there exceptional work and service.

Serv Pro did a wonderful job on the demo, cleaning, and disinfection of our basement! They were on time and very respectful of our home and property. The job was worth every penny. I would highly recommend this company to anyone. Thanks Joseph we are very happy!

We had a water leak in our condo and used Servpro Salem for the cleanup including drying everything out and removing the carpet and flooring in the entire condo. The team was superb and left the place clean and all the furniture back in its original location. They helped us get through a very difficult situation and were able to keep the damage to a minimum. We highly recommend them.

Well, no one likes a water damage, but once you've gotten over the shock of the chaos it creates, your going to want to call SERVPRO. Why? These guys are very knowledgeable, confident and experienced in mitigation of water and mold remediation and customer service. They showed up within hours of my initial call and started cleaning and treating the affected areas and set our expectations on next steps in the process. They did daily inspections on how the area was drying out until that part was over. They were back the following week to demo the drywall that got wet, then applied a steam cleaning to the entire area with this special machine to eliminate any trace of anything to prep the rebuild project. In fact, all the equipment they used was current/new technology, to do the job right. They didn't have to do it, but they put up plastic on all doors so that no dust would affect other areas of the house. We have 3 children, so my wife and I appreciated their concern for any dust in he living areas. I won't use their names, but all these guys became part of the family while they were here and made the best of a "crappy" situation! You guys are the best, thanks again for delivering 110% we appreciate you! May god bless you all!

The Martin's

PS. I forgot to mention that my insurance company recommended them to me, because of their quality and direct billing capability, which helps big time...

Servpro has been the most frustrating company to work with. Their communication and scheduling lacks professionalism. They started work and it took 6 months for it to be completed. They move onto other jobs once they have you hooked. This job should have never taken this long to complete. The last portion of work took 2.5 weeks to schedule and it literally took one guy 10 mins to complete!! And to top it off they threw out all of our custom molding that was not damaged.
I am very disappointed in their professionalism and would highly recommend finding another company if you need remedial work done.

Working with Joseph, John and Dylan was a great experience for me and my business. They came in and took care of a very difficult and long-standing problem, and within a relatively short time, cleaned up and cleaned out the problems caused in a flooded area. It is great to know we will not have to worry about this problem again, thanks to them.

ServPro responded to water damage at my house with a two-phase project. Demolition of damaged area was quick and efficient. Reconstruction was managed by John Duarte who was attentive and accessible. The workers were polite and friendly. They cleaned up after each day's work and were conscientious about protecting the work area. When the work was complete, John Duarte's inspection revealed an area that he felt was poor craftsmanship and should be done over - he had his workers on site the next day and corrected the problem.

ServPro helped me pull permits so my front porch could be remodeled. They did a great job. I was shocked as I did not have an emergency and they responded in less than 2 hrs. My Porch came out great and I highly recommend them!

10/30/23- John Briggs, Jamaree Graves- Jones came out to a crawl space that had water damage and a pest issue. They informed me who they were and explained the process. They were professional and quick. Thanks

Excellent experience. Joseph and his team took a messy situation and from start to finish made the experience easy and smooth. They handled all of the planning and communication with my insurance and I ended up with a beautiful looking kitchen. I can't say enough how happy I am with this company.

Excellent job completed by Servpro! I could not be happier with the results. They were responsive, professional, on time and did an extremely good job from start to finish. Joe was super responsive to my first inquiry and provided recommendations and quote very quickly. Crew Chief John and Technician Jack left my basement cleaner than I could have ever imagined and smelling great!

I cannot say enough about the amazing service from the Servpro team of Leo and his crew this past Wednesday and Thursday. We had a sewerage backup in our cellar which required the removal and cleaning of 40+ years of furniture, woodworking benches, tool cabinets, metal shelving units, wooden, metal & plastic storage cabinets (and their contents), etc, in order for an asbestos removal company to come in and remove old tile flooring that was on the cement floor before Servpro could come back and disinfect and clean the cement cellar floor. Leo and his crew worked tirelessly for two straight days doing all this work, even staying really late, almost till dark, on Thursday to make sure all the space was empty and everything loaded into a storage POD so the other company could come early on Friday to do their work. I can’t stress enough how professional, courteous and thorough Leo was in explaining what he and his crew would be doing and how everything would get done. Leo was a calming force when I got stressed about all the work and he assured me that they would keep working and get everything done before they left on Thursday. Leo and his crew did an absolutely awesome job for us!!! They deserve 10 stars for their efficient work ethic, professionalism and courteous demeanors in the face of a very daunting clean out job!!!!!!! Leo and his crew deserve a giant bonus for all the hard work and the extra long hours they put in!!!!!! I would definitely recommend SERVPRO to anyone who has a sewerage backup or some other type of water damage, mold or cleanup problem that needs to be addressed. Very Highly Recommend!!!

Our project manager, Bayli Claybaugh has been extremely helpful, available, informative, responsive, professional, and pleasant. Her service, along with her technicians/muscle (Jamaree and Noe) came to our rescue after a home flooding crisis. We feel fortunate to have had their service available to us.

I can't say enough wonderful things about Servpro. I was blown away by the level of professionalism and expertise displayed by Servpro. I'm grateful for them and the way that they fixed me all up after a bad experience that my family went through. Thank you, from the bottom of my heart, Servpro.