Appliance Repair reviews in Shrewsbury, Massachusetts

We called Certified Appliance Care to help us with our dishwasher and they came on Christmas Eve Day. The Guys were so helpful and friendly and explained the problem & solution. They were on time & very efficient! Highly recommend this business!!

I wish their were more stars to give this company. Very accommodating and know how to diagnose a problem. He serviced my refridgerator on the same day he was called, being compassionate of a house without a refridgerator on a holiday weekend and came to the rescue. These two brothers are hard workers, polite and will be a success just by their work ethics

Lucas is professional and extremely knowledgeable. He fixed our Electrolux dryer on multiple occasions very quickly l. I would definitely recommend Lucas to anyone

Top notch experience. Diagnosed and repaired refrigerator quickly and expertly, explaining while he worked. Good price and straightforward.

From the moment I called Percy's for service on my Kirchen Aid refrigerator, I have received courteous, punctual and professional responses. Lucas Costa from Certified Appliance Care, just left. He was very knowledgeable and efficient in helping to take care of my issues. I highly recommend Certified Appliance Care!

Thiago the owner of the company came out personally when our LG fridge stopped cooling. He was able to fix the fridge under the LG warranty for free even thought the fridge is 4 years old and we didn’t have a receipt.
Very friendly and professional as well.

I had an LG refridgerator that failed. I called Certified Applicance Care. They were very familiar with the issue, which was compressor failure. They helped to contact LG service and confirmed the warranty. They ordered the parts and scheduled time with me. They showed up on the scheduled time and fixed the problem within 2 hours. During the entire process, they were very responsive and helpful! I will definitely recommend to my friends.

Certified Appliance Care provides great service. They call when they say they are going to call and they come when they say they are going to come. There is no run around like you may get with other repair companies. Lucas is incredibly friendly, professional and thorough. I would recommend them to anyone.

The most efficient and useful repair service I've ever had in my life.
They did complete repair of my dead LG refrigerator of 5 years old.
Tiago, owner/technician, performed the job very fast, professional and clean. I'm very happy with that company and would recommend them to everybody in my area.Thank you very much!

Lucas and Thiago are excellent. Lucas has come to fix our microwave and stove and he has done the job right both times! Highly recommend giving Lucas a call if you need your appliances fixed. The are also the kindest gentlemen! Thiago is so polite and enthusiastic over the phone. thanks guys.

We needed our dryer fixed and was unsure what was wrong with it and contacted Certified appliance care. Lucas came out and not only did he fix the issue he was very educational. His customer service was amazing! Highly recommend Certified Appliance Care.

Can’t say enough about Lucas, who has repaired two appliances for us in the past 6 months. He is friendly, reliable and has resolved the problem quickly on both occasions. We will absolutely be calling him for future needs!

Our LG fridge compressor stopped working about 3 years after purchasing. I received a call from their office to let me know they received a request from LG to service our fridge and that they would reach back out after the parts arrived. They called back when the item was in and schedule an appointment. They were prompt, wore shoe covers which was unnecessary but I appreciate the effort, and answered a million questions from my 4 year old. The fridge is running great now. HIGHLY recommend!

We were having an issue with our freezer - leaks and not making any ice. Lucas was great. Very professional, quickly found the root cause of both issues, fixed it, was clear and upfront on costs, and was friendly too! Would highly recommend!

Lucas & Thiago are extremely professional, courteous, and timely. Their familiarity with my refrigerator problem allowed them to diagnose the issue over the phone and immediately order the parts. When they replaced the cooling unit they diagnosed a second problem with a condenser fan and were able to obtain that part for me from LG at no additional cost. They had it shipped overnight and were back the next day to finish the job. Our refrigerator is running better than new. I can't say enough what a pleasure it was to deal with them. Customer service like this is a rare commodity today. You cannot go wrong using Certified Appliance Care. So Lucas and Thiago...THANK YOU!!!

Lucas is one of the most professional and politest man I have ever had as a Service person. Service was exceptional came the day I called him did the job quickly and in the most efficient way I have seen someone do any kind of service. I would highly recommend him to family and friends. Thank you Lucas for a job well done.

I had a wonderful experience with Certified Appliance Care. My LG refrigerator needed repair. Tiago came earlier than normal to accommodate my schedule. He explained what he was doing and was able to get the repair done earlier than expected. I’ll definitely be a repeat customer whenever I need appliance repair. Thanks Tiago 👏

We have appliances on the Home Depot warranty plan. Lucas called to get clarification of the issue and schedule an appointment. He was on time, found a dirty connector, cleaned and the issue seems to be fixed. He assured us that if it comes back, he'll be back. Great guy - definitely recommend!

I can't say enough good things about Lucas and his team! Our dishwasher began having issues not long after installation, so I called the manufacturer to arrange for warranty service. Following two terrible experiences, I looked up authorized service providers on the manufacturer's website. This is when I found Certified Appliance Care. I requested that our appointment be re-booked with this company, but I was quickly told that we were "outside of their service area." Given that we are in the neighboring town, I found this to be odd. However, the manufacturer did not want to budge and kept trying to push us off to the "other" two companies.

I called CAC directly to inquire about their service area, fully prepared to just pay out of pocket rather than waste more time with companies that don't show up when scheduled. Amanda was extremely pleasant and helpful, a huge relief after all that we had previously been through. She advised that we were indeed located in their service area, and offered to contact the manufacturer directly to obtain authorization on our behalf. Within 20 minutes I had a call back from her indicating that everything was all set, she had already ordered the parts, and that they could be out in 2 days to get them installed for us! The following day, I received another call from Amanda, who told me that unfortunately one of the parts looks like it was going to be delayed by one day (totally understandable as we are in the middle of the COVID-19 pandemic). She asked if we would like to keep our appointment and take the chance of the technician needing to come out for a second visit or if we just wanted to push the appointment back to the following day. I opted for the latter, as we weren't really in any rush and I didn't want to make them waste a trip. She quickly set up the new appointment, told me that she would call if there were any issues, and that we should be receiving confirmation shortly as well as a call from Lucas (the technician) prior to his arrival on the day of service. The communication and attention to detail were spot on, and I was thoroughly impressed by CAC's commitment to customer service.

Sure enough, we received a phone call from Lucas this morning shortly after the appointment window opened. He indicated he would be on site within a half hour to service our appliance. When he arrived, he was professional and courteous. Before he approached the door, he put on a face mask (the other company that came before him refused to wear a mask - even when asked). When I greeted him, he told me that he had cleaned his tools and he just sanitized his hands. You could tell that he not only cared about his own safety, but also the safety of his customers. I quickly learned that Lucas is a master of his craft; he worked with such speed and accuracy and immediately knew exactly what was causing our issues. In the amount of time it took him to explain the problem to me, he already had the dishwasher disassembled and was installing the new parts. When finished, he even gave us some tips to help prevent similar issues from occurring again in the future. I also asked his opinion on extended warranty options, to which he gladly offered to share his insight and expertise. And finally, I asked him a question regarding an issue we were having with our refrigerator. Once again, he immediately knew exactly what the problem was, and within 30 seconds, he had the parts pulled up on his phone and had sent the information to me via text!

The bottom line is that this is a company that prides itself on customer service, and they also have the expertise to back it up. Lucas is very good at what he does, and is extremely personable as well. He is everything you would want in a service technician that you are trusting to come into your home. If you are looking for appliance repair and you are in the central Massachusetts area, THIS is the company you want to call! Take it from someone who has recently experienced three options, and Lucas is the only one who will be getting any of my future business.

Our LG refrigerator recently stopped working and we had such a hard time finding a company that was willing to work on it. Thankfully, I was referred to CAC, who is also an authorized repair company with LG. Tiago arrived this morning well within the appointment window we were given. He was very kind and professional and he finished the job within the time frame he gave me. The woman I was in touch with over the phone (Amanda I believe) was also friendly and helpful during a time when I was very stressed with LG’s lack of customer service. I would highly recommend them and would definitely use them again!

I would give 10 stars if I could. Lucas is a talented informed professional who explains as he goes about repairs. I will call him again for any appliance repairs needed. He evokes trust and confidence. His office admin is also a welcoming individual where clearly customer service is a high priority.