HVAC reviews in Shrewsbury, Massachusetts

Nice shop

Great shipping and receiving department very professional

I rented the last portable HVAC unit in the city during a heat wave. The UR team was great and was able to get me setup with equipment right away in time for an event.

The fire department in town called me about flooding at our old house in NH (an ice waterfall had formed on the side of the building) . An old cpvc connection under a bathroom sink somehow gave way, and I’m in the middle of a crazy work schedule 4 hours away. I couldn’t even make phone calls until well after hours, let alone deal properly with it in person.

I called United Rentals at maybe 8:30 at night expecting they’d get back to me in the morning
but Ethan called me back and we arranged for a delivery and setup if industrial dehumidifiers now that the basement has been pumped out.
Very thankful for the quick responsiveness of Ethan and the United Rentals Team.

I was told "we dont service worcester, becuse of the high crime rate" didn't even bother to look up the area. I live literally across from them and I'm a police officer.

I am very happy for the work done. He also helped with a stuck door that the installer did not come back for. Did it because he is a nice guy. He is on my call back list.

I called Friday by Monday my brand new furnace was installed by them. It was in the cold winter and I was so glad they were so fast with wonderful service and reasonable price.

Charlie installed a central air system for us about 6 years ago, and has maintained it since then, and has always been helpful, fair, and done a great job!

I trust him to handle our AC needs.

I own an Internet Marketing company and am a member of Google+. I provide internet marketing services to Monroe AC and I know the owner Charlie Atchue well. He is an honorable hard working guy. The negative review above is not from one of his customers. It is from a phone solicitor trying to sell Charlie on hiring him to do internet marketing for him. Charlie has asked him many times to stop calling him. After several days in a row of Charlie telling the man to stop calling him, he lost his temper and cursed at the guy to stop calling him.
The price changing statement is a lie.
I will be notifying the Massachuetts Attorney General about this situation. I will also be making a formal complaint with Google about this bogus review.

I contacted Monroe to give me an estimate for a new installation. Despite the fact that we are in the middle of the hottest week of the year (and a drought), and Charles was busy all day with many service calls, he called me tonight to discuss our needs and timing. Very impressed so far!

Monroe recently installed a central AC system in our 100 year old house. Charlie was very easy to work with and very professional. He showed up on time every day and communicated with us through the whole process.

We needed to have our Furnaces replaced as the original installation was done incorrectly. Also, the old ACs were incorrectly sized and the house was humid during the summers. Charlie came out and replaced our furnaces and resized the ACs. He was knowledgeable and helped us choose equipment that would fit our needs. He was also available to fine tune any issues we had after the installation. He stands by his work and does an excellent job.

Charley Atchue of Comfort Air is the best, most responsive & reliable HVAC guy I have ever used & I have used many over the years. My wife & I trust him implicitly, as he has bailed us out on multiple occasions by going WAY above & beyond to solve urgent problems we were having, most recently showing up at our house at 7am on a Saturday during a very busy time of year. He is resourceful & extremely knowledgeable & always finds the lowest cost option, when possible. He is a pleasure to do business with and I wish I had found him many more years earlier!

Charlie Atchue from Comfort Air is professional, responsive, punctual, quick and reasonably priced. He has attention to detail and cleans up post work performed. He installed a new combi unit at my house a while back that works like a gem and he recently showed me how to self-maintain the unit on annual basis to avoid unnecessary maintenance costs in the future. It is an easy DIY task. Charlie is A1.

High recommend Monroe if you need help with your HVAC. We have a natural gas furnace that stopped working on us in January. Charlie did his best to diagnose the problem over the phone for free. That didn't work, but he came out immediately and fixed the issue for no charge above the service fee. While he was there he did a complimentary check of the system and said all was in working order. Other companies find something wrong and recommend a $5k repair that may not be necessary.

Charlie was timely, professional, and honest, and I will call him again.

Monroe Comfort Air was recommended through Angi. Our second floor central a/c went down in mid-day summer heat. Within an hour of reaching out Charlie (owner) called us-he asked some questions, gave a recommendation of things to check that might have shut the system down that we could possibly reset without a service call.
When this didn’t resolve the issue he was at our house first thing in the morning. He explained everything he was doing and he educated us about many things on the system including simple maintainance to avoid issues. He found the issue, went for parts, but only 3 of 5 were available locally 2 others would have taken at least 4 days to ship. Many companies would say sorry-when the parts come in next week we’ll come back to do the repairs. Charlie instead drove to Palmer (>40 miles each way) without charging us for travel/distance fees to get the parts needed! He came back, replaced the fan motor that had seized, and changed out wiring that could give us short-term issues, and fully checked, cleaned, recharged both systems. He was so thorough, explaining everything along the way. He had our system up and running less than 24 hours after it shut down-something I feared could never happen in the summer heat of July. Highly recommend this company and Charlie. Could only give 5 stars but would give 10 if I could.
Fast forward 2.5 weeks later…..system compressor/fan shut down just before the worst heat wave week of the year. He gave my husband over the phone steps to check the system and determined the issue may be that our 16 year old system was leaking refrigerant. He came as promised on Tuesday and unfortunately that was the issue. Reviewing the options with Charlie it was clear we could try to patch the system but risk another shut down in the short-term. It was clear we needed to install a new system. We feared this could mean being down for an extended period especially with the worst heat wave of the year upon us. But Charlie came through again. He spent all day Tuesday prepping for a new install and came on Wednesday at 6am to try to beat the heat in our attic to complete the installation. He had us up and running by noon on day two despite the heat wave. He also credited us towards the new system from the prior repair which we had not asked for at the time-something he was not obligated to do (and which I expect others would not do). Highly recommend this company and Charlie. I wish there were more people and companies this customer focused.

Strongly recommend Charlie! As a result of my neighbors recommendation, I called Charlie, owner of Monroe Comfort Air, and left a VM explaining one of my A/C units wasn't working. Within an hour Charlie returned my call, ran through some diagnostic questions which resulted in determining the root cause, the dual capacitor was broken. He came the next morning and installed the new capacitor, and while here determined my other unit was low on refrigerant so topped it off, thus avoiding another future problem, all during a heat wave where he was already overloaded with other customer calls. Charlie is one of a kind: honest, transparent, responsive, and explains, in simple terms, what's wrong and doesn't recommend things that aren't necessary so his pricing is reasonable and fair.

Great staff!

I recently rented a 45 foot lift and a large 4 cylinder Diesel Wood Chipper from Sunbelt Rentals. The Sales, Service, and Delivery Teams were very knowledgeable and helpful in explaining my options in renting equipment for my projects I had planned.

The equipment they recommended was perfect for my application. Everything looked and ran like brand new with no problems experienced over two weekends with several hours of use on each device in very very hot weather.

If you are considering renting any heavy duty or HVAC Equipment, I would strongly recommend Sunbelt Rentals in Shrewsbury, MA.

Thank you Sunbelt Rentals.

Eles foram extremamente profissionais, chegaram no horário combinado e resolveram o problema no meu sistema de aquecimento rapidamente. O que mais me impressionou foi a honestidade — explicaram tudo com clareza, sem tentar empurrar serviços desnecessários. Trabalho limpo, eficiente e com um preço justo. Com certeza chamarei de novo quando precisar e recomendo para quem estiver procurando uma empresa de HVAC confiável.

Awesome team! From start to finish I had a great experience, they walked me through what would be done and did a great job.