Springers Oil LLC

I have been a loyal customer for more than 5 years. The location of my fill pipe is clearly noted on *every* order. Despite the location of my fill pipe clearly identified in the order as being at the front of my house, when I last ordered oil their delivery guy ripped the gate off my fence to access my backyard and then left it off the hinges and propped. The gate hadn't been used or opened all winter due to a frost heave, but there was no need for anyone to open the gate since the fill pipe is accessible at the front of the house.

When we noticed that the gate had been ripped off the hinges, I contacted the "manager" who initially told me that his guy said he never even walked as far as the gate and definitely didn't enter the backyard. I then provided video of the guy in my backyard proving that his story was false. The "manager" then asked me to get an estimate to repair the fence which I did and provided by email. The repair estimate was inexpensive but the "manager" then stopped communicating with me entirely. I have called and/or emailed weekly and am consistently told the "manager" is not in the office. Terrible customer relations, especially with an established loyal customer. Very unfortunate. Prior to this incident I was pleased with the service from Springers and even recommended them to neighbors.

*This entire situation is verifiable by email and video*

Great prices & service.

Good home heating oil prices