HVAC reviews in Tewksbury, Massachusetts

In short, honest and professional. Good price, no surprise extra cost. I requested a quote to replace hot water tank and a bunch of questions. Kyle replied all very quickly plus extra info I didn't know. I pick him for his good price plus his knowledge. Him and a coworker Mike, showed up on time. Nothing to complain, didn't up sell anything I don't need. Everything as quoted.

Es muy divertido

Got several quotes. But after comparing bids and references I'm glad and satisfied with my decision to hire Frank's HVAC.

Furnace not blowing hot air. Tech came out spent over an hour working. Called his manager who came out. Told me I needed a new unit because exchange was cracked. Called for a second opinion. Turned out to be pressure gauge. Uner 100. In addition they have never followed up with a quote. Left the furnace apart!

We have been customers for over 18 years. The technicians are always professional, on time and very polite. We would definitely recommend Frank's Heating to our friends and family.

Our central air stopped working in this heatwave. I called Frank's after hours and left a message. My call was returned at 7:30am the next day! Serviceman Eric was there at 1:30 and fixed the problem. I can't say enough about the response and repair work! Highly recommended!

Our system on our new home works well, but needed balancing. Made an appointment a week out, took out of work and they never showed up, didn’t even get a courtesy call so I called them and they said the tech had something personal so couldn’t make it. I asked why they didn’t call to let me know after waiting around for 2 hours and no excuse. I took day out of work for nothing. So, I reschedule for the following week and they pull the same exact thing!! The guy doesn’t show up and no call so I call them and again the only tech they seem to have has personal stuff going on. No respect for other people’s time or schedule. Awful.

Had a HVAC system built around a boiler, which needed to be replaced. Frank’s came over at the prescheduled time installed the new boiler and cleaned up. I would us them again for the technical competency and professionalism!

Excellent, informative service. Tech made recommendations for the "future" of my system, etc. Reasonable price for annual service. I purchased central AC system from Frank's in 1999 and it has worked very well.

Frank's Heating help me cleaned my relative new furnace recently. A lot of construction debris, dust got onto the blower and affect the balance of the motor over the time. Jason from Frank's came on time and cleaned the blower in 30 minutes. Now, the furnace is back to the normal condition. Do not hesitate to give them a call if your HVAC is not working properly.

If you have a maintenance contract, you'll need to book your inspection dates well in advance. But techs will show up on time and are efficient and friendly. If you have an emergency, as I did recently, Frank's will respond quickly.

Sadly disappointed in a local business. Be very cautious and make sure you get any verbal communications in writing after the initial quote to avoid any miscommunications. Their pricing is high and I am not sure the “preferred customer” plan adds any significant value to the total cost.

Excellent routine maintenance. The tech (Eric) showed up during the scheduled window I was allotted.I was also very impressed with his thoughtfulness and careful attention to detail during my routine maintenance package. I bought the yearly service plan so I don't have to think or worry about it. I highly recommend this and it's at a reasonable cost too!

I woke up the other morning to no heat on our main floor! I called Frank's and put in a service request. They put me in as an emergency and said the tech would be at my home in a few hours. They sent Bobby Martineau who was absolutely wonderful! He told me I had a frozen pipe and helped us locate it to thaw it out. He was very professional and knowledgeable. I will make sure I call Frank's for all our HVAC needs for sure!

Frank's Heating & Air Conditioning installed the original HVAC equipment in our home back in 1998. Since then, their prompt service, reasonable pricing, and quality of work has been outstanding. Being their customer for 20 years, I can vouch for their professionalism, knowledge of local building codes, and technical knowledge.

My heat stopped working this past week (it's winter time, so it has been cold). I was traveling for work all week and came home to a frigid house. I called Frank's and they came out the same day and fixed the problem on the spot. They were very friendly and knowledgeable. I'd definitely recommend going with them for your HVAC needs.

Heat went out today on thanksgiving day, not sure why. Gave them an emergency call: had someone out within an hour even on Thanksgiving day! Can’t describe the relief I feel using Frank’s heating. Was definitely worth extending my warranty.

I can't say enough good things about my recent experience with Franks heating. Installed a whole new energy efficient system including central AC. They were thorough, knowledgeable, accommodating and they left my basement CLEAN of debris not to mention their attention to detail with the electrician issues and thermostat. Junior and James thank you so much for everything you did! Visually pleasing and clearly defined apparatus along with a verbally detailed explanation of what changed and how it works! Can't ask for much more than that and so happy with the whole experience!

If you have more money and don't know what to do, you could either throw it away, burn it or use Franks! one of the worst install job ever and when then of course they don't stand by you when there is a repair. My HVAC was installed by them and then it had numerous issues. It was still under warranty and then they refused to honor it. There was even a factory recall of the units and when I enquired they just basically refused to honor it or give any information! When called in and sked to speak to the manager they refused to either connect or give out any details.

You are far better off in hiring some one who is far better in terms of workmanship and service than Franks! Absolutely shoddy to say the least!!!!!!

Two stars for providing an estimate over the phone. Thank you. Others wanted $89.00 to provide the same. Negative 3 stars for asking $589.00 to replace a simple thermostat, not a smart one. Thermostat included. I guess they do not want the business.

As I called Frank’s about no heat they were sympathetic to my situation. They were booked but squeezed me in and got there part of the job done promptly. Of course then I needed an electrician as an animal must have chewed a word in the attic. Got that taken care of an I now have heat. Franks have been great when ever I had an issue. They even came the morning of Veterans Day to do a yearly service and cleaning. That meant a lot since I as m a Veteran!