HVAC reviews in Topsfield, Massachusetts

Highly recommended

Did receive a call back

Inquired about upgrades for new system, was met with rude and unhelpful employees.

Shaun was ontime, professional, courteous, knowledgable and clean!

Very expensive! $ 560 for 25 minutes , labor only. Separate charges for part and diagnosis.

Drew, is absolutely the rudest person I have ever dealt with in my life. He has no business dealing with customers. Complete and absolute jerk,

Very bad company. I have called them to sevice my two trane systems they installed and they refuse to come to 300 Lynn Shore Drive I paid over $6000 dollars and if they have a problem with crown n shied i should not have to suffer for it

Service tech was knowledgeable and was very neat when he cleaned up. Very professional company, highly recommend them. Explained everything I needed to know about the new equipment.

Courteous and professional service. They seem to offer a quality product at a competitive price. I recommend Preferred Air as a new customer, so far, so good.

We came back from an overseas vacation to find our furnace was running out of control and overheating our condo.Preferred air sent two top notch mechanics and solved the problem the day they came and solved the problem by replacing the thermostat.KUDOS
Very prompt courteous and professional.

I just had my first opportunity dealing with Preferred Air; Spoke with Drew a true professional & extremally easy to deal with. Looking forward to doing business with them in the future.
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Ryan arrived here at the time he was scheduled for and replaced our air conditioner filter and serviced the rest of the system. He did everything we needed in a very professional, clean, and pleasant manner.

Called Preferred Air in the midst of one of our heat waves and despite the fact I was a new customer, they came the next day! Great service, reasonably priced, very professional. Highly recommend!

Buyer beware!

Currently obtaining bids for replacing central ac units for my 3200sq ft home.
This company refused to provide a quote solely because I mentioned I’ve previously obtained bids.
They literally said they are “competitive but not with other bids “<~~~ what!? lol!?
I’m grateful they boldly identified themselves as predators prior to wasting anytime with them but this boldness is especially concerning for those that are not aware of the games some of these companies can play while maliciously trying to empty your life savings without any moral hesitation.

Do some homework and get some bids unless you’re the top 1% and ..well..”money ain’t a thang.”

They came out the same day for a service call on a 90 degree day and did a great job, highly recommend!

Very professional team (except their subcontractor electrician) They came did a fantastic job on our boiler system replacement.

I highly recommend Preferred Air. We had moved into a new home and our A/C was not working on the second floor when we turned it on in the summer and even though they were extremely busy they managed to find time to come by and were able to quickly diagnose the problem and fix it. Ryan was very professional and did a great job of explaining everything along the way. Again, I would highly recommend them!

We have used Preferred Air for the last 5 years for all maintenance and service. They have been responsive, professional and timely in their service. The technicians are also very thorough in their work as well as explaining the service performed. HIGHLY RECOMMEND THIS TEAM!

Just had Peter do an annual maintenance on my system. He tested and thoroughly cleaned all indoor units - removing and cleaning the filters and the internal system components including the blower wheel. I highly recommend this company for maintenance of Mitsubishi Electric ductless systems!

Their worker was angry and rude for some reason unknown to us but the kicker is when he intentionally damaged, and I mean using his tool to mangle the inner part at the hem of our heater and said, "Now it's condemned!". It's like he had a personal vendetta against us. We have never met this person!

I’m writing an edit here in response to your reply to my review because I couldn’t figure out how to respond directly to you.

I am disappointed that instead of calling me for more information or try and resolve this, you felt it better to discredit my husband’s experience and this review. You too weren’t there either and we did take pictures too. We are not HVAC specialists so I can’t speak to what he did right or wrong but we were forced to hire another company and I can tell you Patrick’s report is questionable. But I understand different people may assess the same issue differently so that’s not the point here. What bothered us most was how rude he was to my husband and the way he talked to him. While, like you say, he followed protocol to shut the heater down, he could have communicated that instead of the angry “Now it’s condemned!” Please tell me you see what I mean because I take no joy in writing this review. And I would appreciate it if you at least called and tried to understand what happened other than discrediting this experience.

When so many people these days treat customers rudely, the people at Preferred Air are a breath of fresh air. (Pardon the pun). These guys are the greatest! So pleasant on the phone, prompt service. Great customer service. They are the best around. Very highly recommended.