Horizons Carpet Cleaning

I found this carpet cleaning company online while searching for a way to get rid of a strong urine odor from our large wool oriental rug. At first, I thought about trying to clean it myself, but after watching some YouTube videos showing Miguel demonstrating his expert rug cleaning techniques, I was really impressed. I checked out customer reviews and saw that many people were thrilled with the results, which made me feel confident in choosing their service. I called and got a quote for the full rug cleaning, which included shipping both ways, a deep cleaning, and a promise that the urine smell would be completely gone when the rug came back. Although the price was higher than I expected, my husband agreed it was worth it if it meant finally solving our rug odor problem. Miguel guided us step by step on how to carefully pack our rug for shipping. Even though we followed his instructions, there was a hiccup when UPS reported the rug as lost a few days later. I was worried at first, but Miguel handled everything so professionally—he contacted UPS every day, kept us updated, and thanks to his dedication, the rug was found and sent to their facility. Once the rug arrived, Miguel started the cleaning process right away and even sent us pictures and videos so we could see the progress. We loved being updated throughout! When the rug was delivered back to us, it looked fantastic and smelled completely fresh—just like new. All the old odor was gone, and the rug looked brighter and cleaner than we remembered. This excellent service was well worth the investment. Miguel is a true professional, always in touch and making sure we felt comfortable during the entire process. Next time we send a rug for cleaning, we will make sure to use a heavy-duty bag and secure the labels really well for extra peace of mind. If you want your rug to come back spotless and smelling fresh, I highly recommend this carpet cleaning company. Five stars aren’t enough for the level of care and quality they provide!

I have a sectional couch that I purchased. arrived on time, super professional, and endorse them.

Seth was professional, on time and did a good task cleaning our carpet. I recommend this company. It’s locally owned.