All reviews for Horizons Carpet Cleaning

I found this carpet cleaning company online while searching for a way to get rid of a strong urine odor from our large wool oriental rug. At first, I thought about trying to clean it myself, but after watching some YouTube videos showing Miguel demonstrating his expert rug cleaning techniques, I was really impressed. I checked out customer reviews and saw that many people were thrilled with the results, which made me feel confident in choosing their service. I called and got a quote for the full rug cleaning, which included shipping both ways, a deep cleaning, and a promise that the urine smell would be completely gone when the rug came back. Although the price was higher than I expected, my husband agreed it was worth it if it meant finally solving our rug odor problem. Miguel guided us step by step on how to carefully pack our rug for shipping. Even though we followed his instructions, there was a hiccup when UPS reported the rug as lost a few days later. I was worried at first, but Miguel handled everything so professionally—he contacted UPS every day, kept us updated, and thanks to his dedication, the rug was found and sent to their facility. Once the rug arrived, Miguel started the cleaning process right away and even sent us pictures and videos so we could see the progress. We loved being updated throughout! When the rug was delivered back to us, it looked fantastic and smelled completely fresh—just like new. All the old odor was gone, and the rug looked brighter and cleaner than we remembered. This excellent service was well worth the investment. Miguel is a true professional, always in touch and making sure we felt comfortable during the entire process. Next time we send a rug for cleaning, we will make sure to use a heavy-duty bag and secure the labels really well for extra peace of mind. If you want your rug to come back spotless and smelling fresh, I highly recommend this carpet cleaning company. Five stars aren’t enough for the level of care and quality they provide!

I have a sectional couch that I purchased. arrived on time, super professional, and endorse them.

Seth was professional, on time and did a good task cleaning our carpet. I recommend this company. It’s locally owned.

quick to respond, polite, amiable, and delivered a superior service. the crew at horizons carpet cleaning, especially miguel and billy, skillfully removed a stubborn pet stain that had been on my carpet for quite some time. i'm certainly contemplating utilizing their extraordinary services in walpole again!

billy was proficient, prompt, and informed about carpet cleaning. he did an outstanding job, addressed all our queries, and shared useful details about future carpet maintenance. the room in walpole now looks even more appealing than when we initially moved in, thanks to horizons carpet cleaning.

Billy and Miguel, the carpet cleaning experts, showcased remarkable proficiency. They devoted time to concentrate on problematic sections, which made me feel that my views were respected. They were polite, professional, and provided useful suggestions. Kudos to the carpet cleaning business for having such top-notch technicians on their team in Walpole.

butch sent miguel over to my place to clean the carpets. miguel arrived promptly, was very professional, and diligently 'deluxe'-cleaned all the carpets and rugs in my 2300sf home in less than 2 hours. he was able to remove all pet stains and high traffic areas effectively. he was also very accommodating when it came to moving the furniture i pointed out so he could clean the spots where the cat had been. i appreciated how the company kept me updated with miguel's name, his eta, and the time he was expected to finish. they also followed up with the invoice and receipt via email. clearly, this is a well-managed and professional team. butch (the owner) was accessible when i needed a last-minute quote, and he managed to arrange a cleaning appointment within a day, right before the holiday. i have nothing but praise for this company and its staff, whom i had the pleasure to interact with.

I'm incredibly pleased with all elements of the high-quality service provided by Billy and Miguel from Horizons Carpet Cleaning. They worked on my old carpet, and it now almost looks brand new despite 20 years of heavy usage. I rate them 10 stars for their outstanding professionalism and quick service in accomplishing the task. They did a top-notch job in Walpole.

miguel and billy did an outstanding job on my carpets for Horizons Carpet Cleaning. They both were useful in responding to my questions and showed respect for my belongings and worries. Both demonstrated a genuine manner and kept a professional approach during the entire task. i would highly recommend these two gentlemen for any of your carpet cleaning needs in Walpole.

Miguel and Billy from Horizons Carpet Cleaning in Walpole were incredibly amiable and hospitable! I took two of my area rugs to them for a thorough carpet cleaning, a service they hadn't undergone in quite some time. The entire process was plain sailing and uncomplicated, and the rugs returned looking remarkably beautiful!

Billy from the carpet cleaning service did an impressive job, leaving me super happy! my apartment isn't the easiest to get into, but he made carpet cleaning a breeze. he showed up on time, displayed top-notch professionalism, and did a thorough job. they even provided videos showcasing the carpet pre and post cleaning. without a doubt, i'd rate their service a perfect 10 and recommend it to everyone in Walpole!

billy and miguel from horizons carpet cleaning popped over to our place again, continuing the tradition of 15 years of carpet cleaning. Every time, they do a top-notch job, delivering clean and tidy work with a friendly attitude. That's the reason we keep choosing them for our carpet care needs. they've earned our trust and we genuinely enjoy their service. as long as we have carpets to clean, we'll keep choosing them. Give them a shout, you won't regret it. they're straight shooters and always deliver on their promises.

i've turned to these carpet cleaning services twice now, and each time they've done an outstanding job. There were a few stubborn stains that just wouldn't budge, but after their cleaning, they were gone and stayed gone. Plus, their staff, like Miguel and Billy, are simply the best. i wholeheartedly recommend them, especially if you're in Walpole!

I managed to book a carpet cleaning appointment quickly with Horizons Carpet Cleaning. Their team, including Miguel, arrived punctually in Walpole and their carpet cleaning service was efficient, courteous, and incredibly detailed. My carpets now look as good as new! I highly recommend them and will certainly be utilizing their services again in the future. Fantastic work, Miguel!

I'm certainly going to employ their carpet cleaning services once more. In the beginning, there was a situation where a part of my pricey cabinet was unintentionally damaged during the carpet cleaning process, that could have cost me approximately $3500 to fix. However, Billy quickly tackled my issues and promised me that they would handle the situation, which they did! Following a conversation with the owner, they fulfilled their pledge and sorted out the problem to my liking. I truly value the sincere efforts made by the owner and the team in Walpole. Their carpet cleaning service is dependable and responsible.

After a recent house fire, we called Horizons Carpet Cleaning to help restore our carpets. Our family had to stay in a hotel with our dogs for a while. When Miguel, the project manager, came for a walkthrough, he assured us that his team would have our carpets looking great by a specific date and time. They delivered on that promise! When we returned home, all the stress and anxiety from that awful day faded away. It felt like stepping into a brand new house! Miguel and his team truly exceeded our expectations. Every room looked amazing! We are so thankful to them for restoring our home, especially right before the holidays. Five stars all around!

When your carpet experiences a lot of use, it's beneficial to get professional cleaning every 1 to 2 years. In busier households like mine, where my partner contributes to the foot traffic, it should ideally be done annually. By opting for a professional carpet cleaning service, you're actively helping to avoid any possible damage or wear. It's definitely a better choice than letting your carpet become a health hazard. In this fast-paced lifestyle, especially in places like Walpole, it's not only smart but also essential to invest in such services. When you pick a service like the one provided by Miguel and Billy, you're taking a proactive step towards maintaining a clean and healthy living environment.

Billy is amiable yet maintains a professional demeanor, and his rates are incredibly fair. We had a stair landing and two steps heavily soaked with cat urine left by a previous occupant's pet. We had a matching carpet from the walk-in closet in the master bedroom that we used to replace the urine-soaked carpet that he got rid of. Billy removed the old carpet and installed the new one, transported the matching carpet downstairs, discarded the stained carpet, sealed the plywood underlay, installed new tack strips and padding, and steam cleaned all the stairs in just 1.5 hours. I cannot recommend his carpet cleaning services enough!

I had an incredible experience with my carpet cleaning service! I was skeptical that my carpets could ever look as good as they once did, especially since there was so much dirt and pet stains that had made them look dull and discolored. My chairs, which used to have cream accents, looked tired and worn. However, after Miguel worked his magic, I was amazed by the transformation! The carpets looked vibrant again, and I wish I had taken before and after photos to show the difference. I highly recommend this service if you need anything cleaned or refreshed!

I had a great experience with Horizons Carpet Cleaning. Miguel was friendly and very helpful. I had four rugs: an Azeri wool rug, two oriental rugs, and a Persian rug. Miguel took his time to assess each one and provided a clear plan for cleaning each fabric type. I appreciated how he shared tips on handling common stains along the way. One of the oriental rugs had some cat pee on it, which can be tricky, but Miguel was well-prepared. He arrived a bit early and took care of the rugs right in my home. I received everything back in just a few days, and it was delivered right to my apartment. The pricing was also very reasonable. I had reached out to three companies, and Horizons Carpet Cleaning offered the most affordable rates, especially considering the quality of service and delivery provided. It's wise to be cautious of companies that quote low prices only to add extra fees later! Miguel was straightforward and honest, so I highly recommend this service, especially for oriental and wool rugs. Everything turned out perfectly!

I recently had my carpets cleaned, and shortly after, my dog made a mess again. Fortunately, Horizons Carpet Cleaning came back to redo the carpets and provided excellent odor control. They also did an amazing job on my sofa. Everything looked fantastic and smelled so fresh. My couch, which was in rough shape, ended up looking incredible. Billy was very accessible through email and always responded quickly to my questions, even when he wasn't coming to clean. I reached out to him for advice on good products for my carpets, and he was super helpful. He is friendly and makes you feel at ease. You can really tell that they care about helping you, not just about making money. Plus, he always follows up to make sure you're satisfied. Billy was also considerate of my budget and worked with me in a way that made me feel comfortable. I highly, highly recommend their services, and I rarely leave reviews. I've had my carpets cleaned before, and while they did an okay job, they weren't as personable or attentive to my specific needs. If you need your carpets or upholstery cleaned, definitely choose them!