Genove Oil & Air, Inc.

I've worked with Genove in many capacities and locations... heating oil deliveries for my apartment in Brighton, A/C service for my home in Waltham, and most recently for A/C service for my whole condo building in West Roxbury. They've provided consistent service, communicate well, and the guys they send to do the work are incredibly professional and polite. Often times there's a disconnect between quality and customer service between the home office and the team that performs the work, but not with Genove. I'm a very harsh critic, and I can't recommend them enough. They recently bent their own rules and serviced our entire condo building despite it being the type of property they don't typically work with. They also made it easy for our whole building to be serviced on the same day (7 units), and worked with us on price. I have to stretch to find any constructive criticism, but the only thing they might be able to improve is their approach on the phone. It sounds like the person you talk to is very busy so you may find yourself speed talking. There's also a lot of background noise, so I picture the guy on the phone standing in front of the oil tankers as they're filling up their trucks. That said, they're patient and polite, but their phone location could probably be moved to a better place.

Thank you for the exceptional installation of our new air conditioning system. Your crew came on time, as scheduled. They were very neat and careful removing the old system and installing the new one.

Frank did a great job beforehand talking about the choices and listening to what we wanted, and gave us the right advice about what to choose (which was not what I had originally thought we wanted).

The first season was flawless, and I have to add that we were shocked by how much less electricity the new system uses than our mid-1990s central system used.

Thanks again - I will recommend you highly to my friends.

We had an issue with our heating on one of the coldest days this winter. I called Genove and they were very responsive and had someone out to our house that morning. Frank came out and was friendly and knowledgeable and fixed the issue very quickly. I highly recommend Genove Oil & Air.