All reviews for Pioneer Valley Environmental

Ryan was very friendly, and knowledgeable. Prompt, even called before he showed up to verify times were still okay for us. He was respectful of our home and very communicative with my husband and I about the work that needed to be done. Also worked with us advocating any questions we had for his office about payment options. Will hire again

An absolute pleasure to work with. I needed power run to my detached garage. They came out the next day for the assessment/estimate and had the project done two days after that. Will absolutely work with this team again for future needs.

The technician, Luke, was prompt, friendly, and knowledgeable. He communicated the issue very clearly and completed the repair quickly. He answered all the questions we had. We will use PVE in the future if needed and definitely would recommend Luke. Also, the customer service person I spoke with to arrange the service was also very friendly and professional, and explained the fee structure clearly up front. Same day service (non-emergency) was appreciated.

My wife and I couldn't be more grateful for the incredible service we received from Pioneer Valley Environmental.

Being woken up by our security provider at 3:30 AM to find our water heater leaking in the basement was an absolute nightmare. We were incredibly stressed, but Pioneer Valley Environmental understood the urgency of our situation immediately. They sent Anthony B. to our home, and he was a true lifesaver.

Resolving the issue ended up being an all-day process, but Anthony made a difficult day much easier. He walked us through every step of the repair, educated us on our various options, and ensured we felt completely confident in the decisions we were making.

Anthony B. is the gold standard for professionalism. His technical expertise was obvious, but it was his exceptional customer service that really stood out. If you ever find yourself in a plumbing or environmental pinch, I highly recommend this company—and if you’re lucky, you’ll get Anthony B. to save the day!

I called PVE on Sunday afternoon sharing that I didn't have heat or hot water. They made an appointment for me for the next day. Zakery O was the tech that came to my home. He quickly identified the issue, replaced the part and we are now enjoying a warm home once again. I spoke to Zackery about becoming a member of PVE and we reviewed several packages the company offers customers. We bought an annual membership to PVE, which was very well priced and it does bring me peace of mind knowing that I have someone to call, whether the issue be with my hvac system, electrical or a plumbing issue. Great customer service-highly recommend!

Nick the plumbing tech. came late on a Saturday, it was a busy day for him with various plumbing emergencies, he was very pleasant and was able access and fix a low water pressure situation rather quickly. Nick has a very nice personality and was determined to get the repairs done right and was very through. I feel the service rendered was very professional. Thank you PVE.

Anthony was excellent when he responded to an emergency plumbing visit over the weekend. He was kind, knowledgeable and listened well. Plus helped install an extra pipe bracket that was missing. AI answered my phone call and took my information and it worked quite well (to my surprise). Overall, satisfied with the service I received from PVE and would recommend!

Veronica D. fixed our electrical outlet issue and prevented an electrical fire in our home. Veronica was pleasant, very knowledgeable, efficient and extremely professional in all aspects of fixing our issue. We could not have asked for better service and she is a valuable asset to the company. Service by people such as Veronica D. is why we will be calling Pioneer Valley for any future electrical, heating etc work our home needs done. She is amazing and we were very grateful for her prompt assistance.

Ultimately, I would have PVE come back and do more work on our house in the future. Professional group and did great work. They replaced a leaking iron elbow pipe (was returning water from steam radiators). Easy to get through to a human at the office and had flexible times for service. Def expensive but I honestly don’t have a frame of reference for the job. The technician Matt was here for 7.5hrs, drained the system, replaced the pipe, new threads on existing pipe, new fittings, new pipe insulation, flushed the system, calibrated the gas coming into the system, and helped trouble shoot some potential reasons for radiator banging noise in morning (separate issue). All told job was about $1400. He left the work spot clean and dry, no mess or random crap left lying around after the job. More money than I thought for the job but honestly I’d say you pay for what you get and this was great work, no complaints. As a side note, when the leak first start I thought it was an emergency, called after hours, and after listening to what was happening the guy on the phone was able to reassure me that the issue could wait so I wouldn’t be charged the $399 emergency fee which I honestly really appreciated.

Everyone who assisted me was nice especially Wesley he was great!! Good customer service very friendly!!! And Nick who installed my water heater did great job very quick and efficient and Im very thankful for him in letting me know best options! Overall good experience

PVE started off with a great customer service experience! Amanda and Chris together got me booked quickly and set me up with a membership ( by the way membership that’s a no brainer 100% worth it) Then day of Josh followed all directions to a T , for entering my house and not letting out any of my cats 🐈‍⬛!!!! He did a fantastic job on my oil boiler and gave all the info I needed to know as well as a recommendation to better the efficiency of my system! This is big! I’m happy to be a PVE member as I’m over the road all week, being able to make sure my family has heat is vey important this time of year! Would recommend PVE and there team to my friends and family!!!!

Wonderful service!! Nick showed up to my house as expected, he was completely professional, and personable. He explained the process, everything he was doing, and he answered all of my questions. He’s very knowledgeable and left no mess behind. Thank you so much for the wonderful service Nick and I will recommend you to anyone looking for plumbing services!

Josh C did a great job today installing the new boiler at my home in Wilbraham. He and Joe T. worked hard and were very professional. Josh is a very skilled mechanic. His work is clean with straight and plumb lines.
The two left my space much cleaner than they found it with a beautiful new boiler and wonderful hot water flowing through the baseboard.
I would these guys and Pioneer Valley Environmental again Absolutely 👍

We had a great experience today with PVE Service when our pipes froze. They responded swiftly and had our pipes flowing within an hour. The service person Anthony was so courteous and helpful and thoughtful! We will definitely call PVE the next time we have a need.

PVA and the And the technician they sent were both wonderful. David diagnosed the problem carefully and quick quickly. He got the heated unit that was broken working and gave me options for what to do for a more permanent fix. I can’t imagine anybody having done the job more efficiently or better. I’m very grateful to have used them. I gave them all the stars you can give them. What services? Get Do you just describe?

We had no water at our kitchen sink which was an inconvenience for us. I contacted Pioneer Valley and within a week a had an appointment and resolved the issue. Thank you for your work, recommend them a 100%!

Nick and Dylan we're professional and personable. They called me ahead of time to see if they could come earlier and it worked out well for me. They were very efficient and able to fix the issue in a relatively short period of time. Would highly recommend.

Replaced hot and cold water shut offs under the kitchen sink. Also added a shut off for the dishwasher. Joe was courteous and explained both the price and the work that needed to be done as well as different options.

Muir set the tone right away. He explained everything clearly, worked his Manual J magic (on an iPad, I think?), and always got back to me quickly over email when I had questions. They even helped me get set up with MassSave, which made the whole process smoother.

I used them to replace my old baseboard electric with mini splits throughout the house. Once I was ready, they had me scheduled within a week. Three-ish (not quite four) days later, boom, I had all new splits installed with a big honking condenser outside. Sean and Luke did the heavy lifting on the splits, while Veronica and (Dave?) handled the electrical side. Everyone kept me in the loop the whole time.

What really stood out was their customer service. Companies should be taking notes here:

Morning check-in: “Good morning, here’s the plan for today.”

Evening wrap-up: “Here’s what we finished, here’s what’s next, and here’s when to expect us tomorrow.”

It sounds simple, but it makes such a huge difference. Reliable, professional, and genuinely pleasant to work with. Highly recommend Pioneer Valley Environmental! ✨

Our experience with Pioneer Valley was 10/10 from the beginning. Setting the appointment was easy, we were able to get a tech out here the next day, got an update on who was coming and the exact arrival time, and Zak did an amazing job taking the time to properly diagnose and educate us on the issue with our hot water heater. Would definitely recommend to friend and family.

Update: we worked with Zak, Muir, Joe and Josh to get our new hot water heater installed. Everyone was wonderful and respectful on the property. Muir went above and beyond to work with us and get a suitable replacement as well as making sure we didn’t go cold during the storm. Will be using PVE for any and all future needs. Thank you everyone who worked on this job

PVE has done work for us in the past and I would continue to call them for every plumbing need we have going forward. Anthony and Dylan were professionals who came and assessed the problem (sump pump drainage issue) and gave us reasonable solutions. We ended up going with their full recommendation and they spent the whole day making sure we had everything we needed to avoid future issues. We couldn’t recommend them enough.