HVAC reviews in Wellesley, Massachusetts

Russell did an excellent job when it came to replacing my ancient furnace and A/C unit with a high-efficiency model. When I suspected there might be a problem with my water heater (despite it not being part of their initial replacement task, but they did modify the flue vent structure), they promptly dispatched Emmanuel to investigate. The issue was due to condensation within the unit itself, caused by extremely cold water. However, after several attempts, it remained functional. Emmanuel was both professional and amiable, displaying great expertise. They didn't even charge me for their time spent addressing what turned out to be a non-problem. This happened in Wellesley, and I was really impressed with their commitment to customer satisfaction.

Recently, during a particularly hot spell, my air conditioning unit stopped working. I reached out for help on a Saturday, and within two hours, Manuel arrived to evaluate the problem. He provided a thorough explanation of my options and was very knowledgeable. After checking with a few other companies, I found that their warranty and customer service were unmatched, making them the clear choice for me. Within a week, both my AC and furnace were successfully replaced, and I'm extremely satisfied with the results. If you want excellent quality and outstanding customer service, be sure to give them a call!

Russell from ComfortFlow Heating & Air Conditioning just completed my AC service, leaving me extremely satisfied. This young man's work ethic is impressive! Two weeks ago, a technician from a different company claimed that my AC unit needed 2 lbs of freon. However, after thorough diagnostics, Russell discovered that it was not necessary. He did notice that my furnace was leaking cool air and promptly sealed it using tape and compound, a detail missed by the previous technician. The earlier tech didn't even check for AC leakage and suggested that I purchase a brand new unit. He also claimed that both the indoor and outdoor units needed a cleaning, quoting a whopping $500. Contrarily, Russell confirmed that only the outside unit required cleaning, costing a reasonable $249. Russell's demeanor was polite, honest, and friendly. His knowledge and integrity are certainly a great asset to his company in Wellesley.

During a sudden cold spell, our ancient heater gave up the ghost. It was then that we realized our unit was nearly two decades old and the repair bill was quite hefty. At this point, we thought it would be sensible to consider replacing the old system. Emmanuel came out the following day and provided several heater repair and replacement options. He patiently answered all my queries and thoroughly discussed each option, enabling me to make an informed choice. We eventually chose a heat pump that was eligible for rebates. Two days after our initial evaluation, our new unit was installed by Manuel. The installation technicians were swift and proficient, and by 3pm, our unit was back up and running smoothly. Since then, it has been performing flawlessly. The office team took care of the entire rebate process and also registered us for their membership plan. This ensures we don't have to stress about maintenance and cleaning of our new unit. We highly recommend this particular heater repair service. They were professional, knowledgeable, and efficient.

We have reached out to ComfortFlow Heating & Air Conditioning on a couple of occasions in recent years for different furnace issues. Each time, it was a Saturday morning when we noticed the problems and made the call. To my delight, they returned my call in just ten minutes and were at my home shortly after. The repair was done efficiently, and they were out the door within two hours of my initial call. I was truly impressed by how quickly and effectively they handled everything, and I appreciated their professionalism and courtesy. Their charge for an 'after-hours' repair was very reasonable, and I would happily recommend them to anyone in need of heating service!

Emmanuel from ComfortFlow Heating & Air Conditioning did an outstanding job servicing our 8-year-old heat pump system. He identified an issue with it not functioning correctly and quickly discovered that the defrost board was faulty. Emmanuel went above and beyond, traveling to pick up the required part, and then returning to install it. Now, everything is working perfectly. We've been extremely pleased with the system that was initially installed for us when we built our home. The heat pump was added later, and we continue to be very satisfied with its performance and the service provided. A big thank you to Emmanuel and the team for all their hard work. We always appreciate your assistance.

Joe, Manuel, and Emmanuel performed a substantial amount of detailed and heavy-duty work. They expertly removed an antiquated furnace and replaced it with a newly designed one that efficiently supports both steam and forced hot water systems. They worked tirelessly to complete the project, ensuring we have heat again! Plus, the heating is now even better and quieter across the house - no more disruptive hissing and banging. It's been a while since we've encountered such a committed team. We believe that ComfortFlow Heating & Air Conditioning's communication is comprehensive and prompt, and their technicians are at least 300% more knowledgeable, courteous, dependable, trustworthy, and respectful than any other teams we've dealt with previously. They also maintain a tidy work environment, leaving the area spotless after the job. We were given a complete rundown of the new system and how to operate it. We highly recommend their services.

Manuel is an incredibly dependable furnace repair expert! This isn't my first time relying on his skillset, and just like before, he provided first-class service. He took the extra step to clearly outline our choices, carefully considering the advantages and disadvantages with honesty about the workload that I really value. His fair costs made the decision easy, and our furnace is now operating perfectly. What sets Manuel apart is his dedication to ensuring customer happiness - he even made a follow-up call to check everything was running smoothly. There's no question that I'll be contacting ComfortFlow Heating & Air Conditioning for any future furnace repair needs. Highly endorsed!

At long last, I found a competent furnace repair service in ComfortFlow Heating & Air Conditioning that truly understands how to work on and repair heat pumps. This isn't a common installation, but it perfectly meets our needs. Previously, we dealt with contractors who didn't return our calls and lacked understanding of the heat pump wiring process. However, Joe and his team were different. They promptly answered my call and scheduled a visit for the very next day. Joe was punctual as promised and rectified the incorrect wiring done by a previous contractor. Now, our home is comfortable and temperature regulated, regardless of the external conditions. I highly recommend this furnace repair service. Their pricing is more than reasonable.

After my initial feedback, ComfortFlow Heating & Air Conditioning's proprietors, Joe and Russell, got in touch with me to rectify the situation. They take pride in their family-run furnace repair business. We discussed the issues I had with their service. After looking into it further, I now understand that the Nest Thermostat does require a common wire and it was beneficial to have it installed. Any other issues were tied to the technician, Manuel, who was assisting us at that time. Manuel, who was responsible for the price increase and persuaded us to replace the CPU for our furnace (this should have been presented as a worst-case scenario rather than the first solution), was let go a few weeks after completing the work at my house in Wellesley. The main job I contracted ComfortFlow Heating & Air Conditioning for - the installation of the outdoor unit - was done efficiently and neatly. They did a good job. They've also taken care of the technician who caused my family so much distress. I would recommend them to potential new customers. They'll handle the job well and in case of any issues, they'll do their best to resolve them.

ComfortFlow Heating & Air Conditioning just completed the installation of our furnace yesterday. Even though the temperature was high, we were immediately impressed with the service! I cannot praise enough the great experience we had with this company. Russell was the technician who initially briefed us about their services and how the repair would be done. We chose ComfortFlow based on his detailed explanation of the job and the reasonable pricing. He discussed the positioning of the furnace and indoor units, ensuring we were happy with their placement. Russell stayed in touch with us consistently before, during, and after the job to ensure everything was going smoothly. Manuel and Emmanuel, who came over to do the work, were incredibly courteous. They took great care to remove their shoes and cover each area meticulously. Once the job was completed, they cleaned up so well that we wouldn't have known they were there. Russell returned the next day to ensure we knew how to operate the furnace controls and to check if we were satisfied. Over the years, I've hired many contractors and technicians, but this was the most satisfying experience I've had. I would strongly recommend them for any furnace repair or related services. I give them the highest possible rating and am thrilled with the entire job and experience. Thank you to the team at ComfortFlow Heating & Air Conditioning for making this a pleasant experience for us. Now we have a friends and family discount for any future services we need, and we will definitely be reaching out to them for any future furnace repair needs. Thank you for everything!

I had my Bryant heat and air system installed by ComfortFlow Heating & Air Conditioning, and I couldn't be happier with it. The service has always been excellent. Recently, Emmanuel came by for the annual tune-up and cleaning of my AC unit. While he was in the backyard, he noticed that the gate had come off its hinge and was hanging awkwardly. Knowing that I have a blind Golden Retriever, he kindly fixed the gate to ensure my dog would stay safe. What a fantastic guy! As a disabled veteran, it gives me peace of mind to know that ComfortFlow Heating & Air Conditioning takes care of everything for me. I'm worry-free! I highly recommend their services.

ComfortFlow Heating & Air Conditioning did an outstanding job installing my new furnace! Joe, the manager, led the project, and now my family and I are enjoying the cozy warmth in our home. I highly recommend their services to anyone needing a new unit. The pricing is quite reasonable and affordable. The team is very professional! I'm not usually one to write reviews, but they truly deserve the appreciation and recognition! I will definitely share my positive experience with my friends and family! My heartfelt thanks!

ComfortFlow Heating & Air Conditioning is absolutely the best when it comes to heater repair services. They are incredibly professional and always arrive on time as promised. They provide a clear and detailed description of all the work they do along with the invoice, so there’s no confusion. I really appreciate the typed documentation because it’s easy to read and understand. Their service vehicles are also kept in excellent condition. We have had great interactions with Emmanuel, and each time has been a wonderful experience. We have recommended them to others because of their professionalism and extensive knowledge in heater repairs. I always feel very comfortable having them in our home. We trust our heater repair needs to no one else. They have us on a year-round schedule for inspections and maintenance, even handling the hard-to-reach air filters due to our ceiling heights. Choose ComfortFlow Heating & Air Conditioning; you won’t regret it!

I bought a furnace from ComfortFlow Heating & Air Conditioning about a year and a half ago. Since then, I've needed a few service adjustments, but they were taken care of quickly and were all covered under warranty. The service technicians were always respectful, knowledgeable, and very helpful. Manuel, Russell, and Emmanuel did an excellent job handling my calls. Even though it was really hot outside, they came the same day I called and resolved everything swiftly. The service I received was outstanding!