Petro Home Services

I don't understand the bad review. Our experience was 5 STARS. On a very cold, snowy Saturday morning, our heating/AC system stopped blowing hot air. It was freezing in the house. We called 3 other "24/7" HVAC companies, and Petro was the only one that answered the phone - 7:08 AM.

The Customer Service rep was sympathetic to our plight. We did not have an account with Petro, having come off of install warranty with another provider. She set us up with an Service account, and explained it was an initial $69.95 diagnostic fee, which I found very reasonable, for not being normal customer, and calling in on the fly. She also mentioned that they did have maintenance agreements if we were interested in the future, but she did not go in for the hard sell. She was wonderful on the phone.

She dispatched the On-Call technician - 7:28 AM. The Petro tech called to confirm our address at 7:42 AM, said he'd get someone out there ASAP and the Petro truck pulled into our driveway at 8:01 AM.

Brad from Petro, arrived in uniform, wearing a Covid19 mask, and was very friendly. He went right to work. Our central heat/air unit is in the attic, not an easy place to get to. He went up & down the ladder a couple of times, out to the truck, and back to the attic. Hot air started blowing out the vents soon after. He found a bad sensor and replaced it wicked quick. I asked how much I owed him, and he said the office would send us a bill. He was out that door at 8:51 AM. That's less than 2 hours from 1st phone call to a job complete. That's amazing response time.

I would defiantly call this company again for any of my heating, AC or plumbing needs. Tony & Heather, Worcester, MA

If I could give them 0 stars I would. Please do yourself a favor and avoid this company at all costs!... Issue #1. They automatically bill you for " Premier Agreement" Cost for 1 YEAR= $310.85. Issue #2 Just got a delivery of oil 144 gallons = $447. $447 is more than 2x's what local oil companies are charging at this time! Then when I call to understand why they charged me 2x's the current rate they said " Because we are a full service company we charge more" LOL. Ok so I am subsidizing your full service company so you can pay oil techs, plumbers and who knows who else just in case I need them? When I asked if I pay double what local companies charged do I get those " Full services for free?" The answer was .......wait for it...."of course not"...We would charge you the full price of the service"? Think over that business model....

Shady company, avoid. I was told I'd be in a no contract service andwould have only 2 scheduled oil deliveries. I called to cancel after the 2nd delivery. A month later, they delivered again, after I had received 2 deliveries from my new company. They had no delivered since November and suddenly I get a new delivery in March after cancelling. I called to dispute and they claim it was never cancelled and they couldn't find a recording of my call. Shady business. I recommend Alliance oil.