All reviews for PureComfort Heating & Air Conditioning

We had our HVAC unit moved in Westborough so we could open up some walls, and the experience was fantastic! The team was quick to respond, acted very professionally, and treated us with respect. Their pricing was also very fair and reasonable. We’ll definitely call them again for any HVAC needs in the future. We’ve worked with them in two different houses now, and it’s always been a great experience. Recently, they took care of a stubborn issue with the minisplit system in our rental property. Other HVAC companies through our home warranty wouldn’t touch it or couldn’t figure out the problem, but these guys fixed it right away! From Earl to the rest of the crew, everyone showed honesty, patience, and true professionalism. We’ll keep using their HVAC services for sure!

After moving into my house in Westborough, I didn’t know much about my HVAC system and started having some problems I couldn’t fix on my own. Luckily, I reached out to PureComfort Heating & Air Conditioning and had John come by to service my unit. He quickly found out the issue was a faulty breaker in the heat pump. John was very professional, knowledgeable, and friendly, helping me understand everything about my heating and cooling system. I really wanted a company that could make me feel comfortable with their work without costing too much, and I was very happy with the service I received. Their prices were very reasonable compared to other places around here, and they don’t try to make you spend more than you need to. I’ll definitely use them again for any HVAC needs and would recommend them to anyone.

The team from PureComfort Heating & Air Conditioning was fantastic! Our main contact, Avery, provided excellent communication and customer care that truly stood out. The entire crew, including Harrison, John, and others, arrived on time and were friendly, knowledgeable, and thorough in their work. We are very pleased with the service and their expertise. It was great to see how dedicated everyone was to fulfilling our requests. I’m really happy with the outcomes, and I appreciate the hard work put in by the team. Avery even followed up after we had a heat pump installed, ensuring everything was perfect, which exceeded our expectations. Great job, everyone!

around 4:00pm, my furnace started making loud, worrying noises and i realized it wasn’t working right. it was also really hot outside, which made things harder for me since i’m 75 and have ms, and my body doesn’t handle heat well. i was feeling stuck because i needed help fast and couldn’t find anyone else available. someone from purecomfort heating & air conditioning showed up, even though they had to drive a long way to westborough to help. john and avery were the technicians, and they were so polite and helpful. they quickly figured out what was wrong and installed a new furnace for me, while making sure my ac—which was still working—was fine, too. i’m really glad for their quick response and kindness. my new furnace looks great, runs quietly, and gives me peace of mind knowing my home will stay comfortable no matter the weather.

Great service! I've had annual maintenance done on my furnace a few times, and I've always been satisfied. About a year and a half ago, I purchased a new American Standard furnace from them. They provided me with all the necessary details for securing an energy credit and a ten-year warranty. While another brand was cheaper, American Standard offers excellent quality. The price I paid was much lower than what I found elsewhere. Today, I had my first paid service, and the technician called me when he was about 30 minutes away. He did a comprehensive job and was very friendly. I'm definitely a happy customer!

I had an experience with a service technician who worked on my AC unit, and I’m glad to share how it turned out positively. Initially, the technician mentioned he hadn’t worked on a Lennox unit before but assured me that all units operate similarly. After cleaning the coils, he noted that the Freon level seemed low, but he didn’t check the pressure readings as specified by the manufacturer. He added 5 pounds of Freon, which ended up overcharging the system. However, after some time, I called another service provider who quickly identified the issue. They adjusted the Freon levels to match the manufacturer's guidelines, and right away, I noticed the compressor was running much smoother. Now, my system has been functioning perfectly for a week! The manager reached out to me promptly and professionally, offering to refund the Freon charges. He also proposed complimentary seasonal maintenance to rebuild my trust in their services. It’s reassuring to know that the company stands by its work, and I would definitely consider giving them another chance in the future.

I have been using PureComfort Heating & Air Conditioning for many years, and they are my go-to for all furnace repair and HVAC needs. Avery and Harrison have taken care of all my furnace installations and maintenance. Over the years, they have successfully installed three furnaces and serviced my HVAC systems multiple times for me and my family. As a Realtor, I've also relied on their services for my clients, and I can always count on them for honest evaluations without any pressure to make unnecessary repairs. They are prompt and dedicated to helping with emergency heating situations. I highly recommend their services to everyone. Don't hesitate to call them for your furnace repair and HVAC needs!

We had our furnace and air conditioning system replaced in Westborough. At first, the idea of replacing both HVAC units together felt a bit overwhelming. Earl explained everything clearly, going over the pricing and different system options to help us stay within budget. On installation day, John and Landon arrived early, did a detailed job, and made sure to clean up and remove all the old equipment and trash afterward. They also showed us how to use our new thermostat and explained how both new units worked. We’re very pleased with the service and are looking forward to heating and cooling our home more efficiently.

earl and his team are always quick to respond and arrive right on time! i've had to reach out for help a few times, and this last visit was urgent because my air conditioning stopped working completely. i sent a text early in the morning and they had everything fixed and cooling again later that same day. every spring, they also take care of servicing our generator and both ac units. the staff is always friendly, professional, and their prices are fair. in all my experiences, they've been able to handle any hvac issue the same day i call. i highly recommend them for any heating or air conditioning needs!

Earl and Landon came by to give me an estimate for some boiler work I needed. I mentioned that my central air wasn’t turning on, and even though they were there for the boiler, they gladly offered to check it out. They quickly found the issue with my A/C and got it running again in just a few minutes. They didn’t have to help, but they did it anyway and I really appreciate that. I’ll definitely use their HVAC services again and would recommend them to anyone needing heating or cooling work!

really prompt and transparent service. my furnace suddenly stopped working on a sunday in westborough, so i called purecomfort heating & air conditioning. avery arrived within an hour to check things out. since it was the weekend, the parts needed weren't available until monday, which i expected. avery came back right when he said he would and got my furnace repaired quickly. i appreciated the clear communication, upfront pricing, and how easy it was to work with them. everyone was friendly and professional. this will be my first choice for any future furnace repair or hvac needs.

John and Earl arrived on time to help me move my thermostat. They were very professional, paid close attention to detail, and were easy to communicate with. Right away, I could see they were experienced with HVAC systems. They also took the time to check my unit and explain how it operates, which I found really helpful. They were patient while testing everything to make sure the system was running smoothly after the work was finished. The price was very reasonable for the quality and effort they provided. I will definitely reach out again if I need any HVAC services in the future.

I am so grateful that this heater repair company was recommended to me! Soon after I heard about them, Landon was on his way to my house, which was way too cold. He really knew a lot about my heating system and fixed the issue quickly. When I asked questions about the heater, Landon explained everything in a way that was easy to understand. I asked why my newer unit couldn’t keep the house warm on really cold days, and instead of just giving a basic answer, Landon found the real problem and fixed it! This company is truly reliable when it comes to heater repairs. I will always choose them for any heating needs. If you want professional, high-quality service at a fair price, give them a call!

I highly recommend this company. I had my heat pump moved and later got both of my HVAC units cleaned, along with a Freon recharge. John came out to give a quote and explained everything clearly, even answering some extra questions I had. Landon handled moving the unit and did the cleaning. The team was quick to fix a small spot that was missed during cleaning, and they gave me a great discount when I mentioned it during the Freon service. Their customer service is excellent—they respond quickly to calls and are always happy to answer any questions.

After having some trouble with our smart thermostat, we called PureComfort Heating & Air Conditioning in Westborough. harrison and landon came out to help, and they were great. They quickly rewired our thermostat and made sure everything was working right, answering all my questions in a way that was easy to understand. They were very honest about pricing and explained every step they took. While they were here, they also did a full maintenance check on our ac system, which was a nice bonus. They let us know the current shape of the unit and gave us helpful advice about which parts might need attention down the line, but there was no pressure to fix anything extra right away. After they finished and we made the payment, we noticed the heater wasn’t turning on. Even though they were already packing up, i asked them about it and they came right back inside to check it. They fixed it fast, with no hassle and didn’t charge anything extra. It was clear harrison really knew his stuff and was showing landon how things are done, which made me feel even more confident in their work. overall, i’m really happy with how everything turned out.

after searching for a reliable company in westborough to fix our heater, i finally found one i can count on. our furnace stopped working right before a big snowstorm, and i was worried about our family having no heat. i called several local heater repair companies, but none were available. when i reached out to this team, they were already booked, but once they heard that we had no heat, they made every effort to fit us in, even after hours. luckily, john and landon finished another job earlier than planned and arrived before our scheduled time. they were polite, friendly, and efficient. they quickly diagnosed the problem, replaced the faulty part, and got our heater running again. they even reduced the cost since it ended up not being an after-hours visit. i really appreciate how they went above and beyond to help us out. i will definitely call them again when it’s time for ac maintenance. a while later, i needed new central ac units installed. earl and his crew helped us through the entire process, including working with masssave. the price was reasonable, and the installation only took two days. the team was punctual, texted when they were on their way, and did a very professional job with no mess left behind. my kids even enjoyed having them around and were sad to see them go! we’re thrilled with the new ac and finally have cool air again. i highly recommend these guys—they provide honest, friendly service and you can really trust their work. they’ve definitely earned a lifelong customer. more recently, the bottom of our water boiler rusted out and left a mess in the basement on a friday night, leaving us without hot water. we waited through the weekend and called the team on monday. earl explained all our options and helped us choose the best solution. by wednesday, service started, and by thursday, the new furnace, water boiler, and a combi boiler were installed. earl and his team were true professionals—efficient, tidy, and the installation quality shows how much they care about their work. it’s rare to find such a hassle-free experience when dealing with home repairs. we really appreciate how they made space in their schedule knowing we had no hot water. i can’t recommend them enough. for any heater repair or hvac needs in westborough, this is the team to call!

My parents’ heater stopped working during a really cold weekend, so I needed someone to fix it quickly. I tried calling two other companies in Westborough, but they couldn’t come out until later, even though my parents were already customers at one of them. Then I contacted PureComfort Heating & Air Conditioning and had a much better experience. The person who answered the phone got in touch with the on-call technician, Harrison, right away. Harrison called me back within 15 minutes and came to my parents’ house in less than an hour, even though it was a Sunday. Harrison was fantastic. He was friendly, professional, and really knew what he was doing. He explained everything clearly and made my parents feel comfortable while he worked. He quickly found out what was wrong with the heater and fixed it in about 45 minutes. The price was fair, and he treated my parents with respect, taking the time to explain the issue and the solution. Harrison’s great attitude and expert service really helped us out of a tough spot. I am truly grateful for the excellent heater repair service and positive customer care. Highly recommended!

The team did an excellent job repairing our old heater. Harrison and his crew were polite, helpful, quick to respond, and clearly knew what they were doing. Our heating system was really old and about to give out, but they replaced the heater, put in a new A/C, and even added a mini-split in a part of the house that the main system couldn't reach. The whole job only took two days, and their work was clean and efficient. We got other estimates that were much higher, so we're glad we chose them. Harrison checked in after the repair, and everything is running perfectly now. We highly recommend their heater repair services.

I recently had PureComfort Heating & Air Conditioning repair and update my home's heating system. The old heater was loud, used too much energy, and couldn’t keep the house warm. After getting estimates from three companies for a new high-efficiency heat pump, I picked this company and am really happy with how everything turned out. What made them stand out was their strong knowledge of energy rebates—they helped me save a lot of money by handling all the rebate paperwork, which the other companies didn’t really know much about. They also took the time to update all the ductwork, making sure every room got the right amount of heat, and even added extra vents in the biggest rooms. They used top-quality R8 flex ducting, which is better for energy savings than what the others offered. I was able to keep my own thermostat for dual zones, which lets me control the heat remotely. The installation took three days and was never rushed—they carefully took out the old heater, added new vents, updated the electrical panel, and made sure everything worked before they finished. The team left the place spotless, with no problems or leaks. Now, the new heat pump heats the house quickly and uses much less gas, so our bill went way down without raising our electric bill much. Our home feels much more comfortable. Avery, Earl, and Landon did a great job, and I would definitely recommend this company to anyone who needs heater repair.

I needed a new AC and heating system for my house, so I reached out to PureComfort Heating & Air Conditioning for a quote. Harrison and Earl showed up right on time for the installation and were very professional throughout the process. They installed the new system, made sure my thermostat was working properly, and even put up a new carbon monoxide detector for extra peace of mind. They took great care to keep everything clean, wearing shoe covers to protect my carpets and cleaning up before leaving. I’m really happy with how everything turned out and would highly recommend this company to anyone who needs a new AC unit or service for their current one.

A few months back, I had a new heater installed in my home in Westborough. Recently, I had my first maintenance service done. Earl, the technician, showed up right on time and did a very detailed inspection of my heating system. He even took the time to show me photos of all the important parts and walked me through the different readings he found. Earl was efficient, clearly knew his stuff, and was super focused on making sure I was happy with the service. He really went above and beyond what I expected. After having such a great experience, I decided to sign up for their service contract and asked if Earl could be my regular technician from now on. I definitely feel like a valued customer!